Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • AppleJackson
  • Visitor
  • 3569 Views
  • 26 replies
  • 6 likes
  • Other
  • 3569 Views
  • 26 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18198 Views
  • 8 replies
  • 2 likes
  • Other
  • 18198 Views
  • 8 replies
  • 2 likes

A way to reorganize playlists.

I cant seem to move the songs around.. normally you could just drag a song to a higher place but it wont let me do that anymore. couldnt find anything here so i thought lets post this.Any advice will be appreciated.

  • Newbie
  • I cant seem to move the songs around.. normally you could just drag a song to a higher place but it wont let me do that anymore. couldnt find anything here so i thought lets post this. Any advice ...
  • Peter__
  • Community Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 689 Views
  • 1 replies
  • 0 likes

Top 100 Indie Tracks playlist and Top 100 Alternative Tracks No Update.

It's been over three month's since Indie playlist and the Alternavite playlist have been updated. Any reason why these aren't getting updated every week?

  • Visitor
  • It's been over three month's since Indie playlist and the Alternavite playlist have been updated. Any reason why these aren't getting updated every week?
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

How do I retrieve a playlist

I created a playlist during the 7 day free trial. At the end of the trial I waited a week before upgrading to Spotify Premium. Since upgrading I can't find the playlist I created during 7 day trial. Is there a way to recover that playlist?

  • Casual Listener
  • I created a playlist during the 7 day free trial.  At the end of the trial I waited a week before upgrading to Spotify Premium.  Since upgrading I can't find the playlist I created during 7...
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

playlists on iphone but not on computer

I dowloaded the free app on my iphone and created a playlist. Now I set up the same account on my computer but cannot find the playlist from my phone. Shouldn't I be able to access it. It's the same account etc. ch

  • Newbie
  • I dowloaded the free app on my iphone and created a playlist. Now  I set up the same account on my computer but cannot find the playlist from my phone. Shouldn't I be able to access it. It's the...
  • Peter__
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Solved!! How do I unsubscribe from a playlist?

I keep getting e-mail updates on changes a person (I do not know) makes to his/her playlist. According to Spotify, I am following this playlist. I have no interest in following this playlist, but I can not find this setting anywhere! I have access to...

  • Casual Listener
  • I keep getting e-mail updates on changes a person (I do not know) makes to his/her playlist.  According to Spotify, I am following this playlist.  I have no interest in following this playl...
  • einarso
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • Other
  • 677 Views
  • 2 replies
  • 0 likes

[WP8] Click / pop noise at the beginning of every track

Hello, About a week ago (maybe after Windows Phone black update..?) every time a new track starts I hear loud click / pop noise, which is very annoying. It happens with streamed and offline files. It doesn't happen with the same tracks on the phone/S...

  • Casual Listener
  • Hello,   About a week ago (maybe after Windows Phone black update..?) every time a new track starts I hear loud click / pop noise, which is very annoying. It happens with streamed and o...
  • miles_351
  • Roadie
  • 627 Views
  • 4 replies
  • 0 likes
  • 627 Views
  • 4 replies
  • 0 likes

WinPhone 8 app doesn't support Your Music

This is a huge missing feature -- in the Windows Phone 8 app, you can't get to Your Music (unless I am missing something, and I've looked hard for it). Please please add it.

  • Casual Listener
  • This is a huge missing feature -- in the Windows Phone 8 app, you can't get to Your Music (unless I am missing something, and I've looked hard for it). Please please add it. 
  • m0unds
  • Music Fan
  • 616 Views
  • 1 replies
  • 7 likes
  • WP 8
  • 616 Views
  • 1 replies
  • 7 likes

[UE Smart Radio] Spotify App Problem

For the past couple of weeks, the Spotify app on my Logitech UE Smart Radio has been failing. The app recognizes my account, but won't display my playlists. I can search for titles, artist, and albums, and I can get the app to play songs, but it does...

  • Casual Listener
  • For the past couple of weeks, the Spotify app on my Logitech UE Smart Radio has been failing.  The app recognizes my account, but won't display my playlists.  I can search for titles, artis...
  • MartyUK
  • Casual Listener
  • 1348 Views
  • 4 replies
  • 0 likes
  • Logitech
  • 1348 Views
  • 4 replies
  • 0 likes

Can't find my music on the phone

Hi I'm just trying Spotify on my lumia 930. I have added some interprets to my music and wanted to see how it is on the phone. But I can't find any of them on my phone. A friend told me that he has a MyMusic section on his phone. Can it really be tha...

  • Casual Listener
  • Hi   I'm just trying Spotify on my lumia 930. I have added some interprets to my music and wanted to see how it is on the phone. But I can't find any of them on my phone. A friend told me th...
  • 696 Views
  • 0 replies
  • 0 likes
  • Other
    WP 8
    WRT
  • 696 Views
  • 0 replies
  • 0 likes

Solved!! All my custom stations sound the same!

I want to have two different, custom radio stations that play two different types of music, but it's not letting me do that. For the longest time, I only listened to my "starred" radio station which ended up being a good mix of 60s, 70s, and 80s musi...

  • Casual Listener
  • I want to have two different, custom radio stations that play two different types of music, but it's not letting me do that.   For the longest time, I only listened to my "starred" radio sta...
  • just_me
  • Casual Listener
  • 547 Views
  • 2 replies
  • 1 likes
  • 547 Views
  • 2 replies
  • 1 likes

Importing a Beats playlist to Spotify

I have a large number of playlists that I have curated on Beats and would like to replicate them on Spotify, to save me the trouble of starting from scratch. Is there a way to import my Beats playlists to Spotify and have Spotify match whatever is in...

  • Newbie
  • I have a large number of playlists that I have curated on Beats and would like to replicate them on Spotify, to save me the trouble of starting from scratch. Is there a way to import my Beats playlis...
  • 1244 Views
  • 0 replies
  • 4 likes
  • 1244 Views
  • 0 replies
  • 4 likes

"Make Public" does not work!

Hi My non-collaborative playlist has suddenly gone from public mode to secret mode and no matter how many times I click on the "Make Public" my playlist still remains in secret mode. I have logged out and logged in again. I have restarted the Spotify...

  • Casual Listener
  • Hi   My non-collaborative playlist has suddenly gone from public mode to secret mode and no matter how many times I click on the "Make Public" my playlist still remains in secret mode. &n...
  • DNKL
  • Casual Listener
  • 765 Views
  • 4 replies
  • 0 likes
  • Other
  • 765 Views
  • 4 replies
  • 0 likes

Denon 2113 always registration

Hello People, I have an issue with my receiver Denon 2113 and spotify. Every time i start spotify, I have to enter my login credentials an accept their terms. Is there a way to save those? btw: i have a premium account.

  • Regular
  • Hello People, I have an issue with my receiver Denon 2113 and spotify. Every time i start spotify, I have to enter my login credentials an accept their terms. Is there a way to save those?  ...
  • taw6
  • Music Fan
  • 6903 Views
  • 62 replies
  • 1 likes
  • 6903 Views
  • 62 replies
  • 1 likes

Solved!! Album is playing the wrong music

Howdy, A few months back one of my favorite albums on Spotfy, The Curious Box of Little Scores, got replaced by some strange funky music. The album is suppose to be soothing classical music, compare for example the orignal "The Magical Toybox" (on Yo...

  • Casual Listener
  • Howdy,   A few months back one of my favorite albums on Spotfy, The Curious Box of Little Scores, got replaced by some strange funky music.    The album is suppose to be soothi...
  • Mmore
  • Casual Listener
  • 747 Views
  • 2 replies
  • 1 likes
  • 747 Views
  • 2 replies
  • 1 likes

Downloaded playlists disappear if no wifi

I am on premium, only for a few months.first few worked fine then about a month ago I got email from spotify saying had to delete and reinstall due to a security breach or something. Ever since then, as soon as I leave wifi my playlists disappear. It...

  • Casual Listener
  • I am on premium, only for a few months.first few worked fine then about a month ago I got email from spotify saying had to delete and reinstall due to a security breach or something. Ever since then,...
  • jennybomcc
  • Casual Listener
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Samsung SmartTV doesn't accept lastest firmware.

Hi. I have a Samsung UN32-EH5300 SmartTV from 2011 (Chile) with the lastest firmware (1020.1). I just installed today Spotify from store and gives me the error "The device firmware does not support this application. Please update to the latest firmwa...

  • Casual Listener
  • Hi.   I have a Samsung UN32-EH5300 SmartTV from 2011 (Chile) with the lastest firmware (1020.1). I just installed today Spotify from store and gives me the error "The device firmware do...
  • elsemieni
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Solved!! wp8 app not starting up

hi, today i am not able to start up the wp8 app. i have been using it for 7 months now. the start up window is shown, but in the end the app does not open up. when i have realised that it does not work, i have activated flight mode, so that at least ...

  • Casual Listener
  • hi,  today i am not able to start up the wp8 app. i have been using it for 7 months now.  the start up window is shown, but in the end the app does not open up.    when i ...
  • danielp27
  • Casual Listener
  • 340 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 340 Views
  • 2 replies
  • 0 likes

help

how do i sync and listen to spotify on my LG bluetooth device?

  • Newbie
  • how do i sync and listen to spotify on my LG bluetooth device?
  • Joe
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes