how do i manage playlists on my galaxy watch 4

[ThirdNebula]

I use spotify on my galaxy watch 4 and phone. the watch app usually lets me add and remove a song from my playlists, but its not working. I am able to edit playlists like normal by opening my phone, but the watch app just shows the + button, and clicking it does nothing (except trigger haptic feedback). If i play spotify from my laptop, the + button works fine, displays a check mark where applicable, and lets me select the playlists i want to add/remove from. This feature was working on 9/30, but as of yesterday i noticed it was unresponsive.

[ThirdNebula]

i have restarted my phone and watch. force stopped, cleared the cache on the app on my phone, and reinstalled on my watch. i have the latest software, and all other watch functions seem normal, indicating a good connection. i have logged out and back in on my watch and phone. i even completely reset my watch. if there's any other general troubleshooting steps i missed, please let me know. what is really puzzling me is that when i play on my laptop i can use my watch perfectly. If i switch devices to my phone, it stops working again.

[AlejaR]

Hey there @ThirdNebula,

Thanks for posting in the Community and welcome.

Kudos for all the troubleshooting you've followed so far! Since you mentioned this is happening when using your mobile devices, we'd suggest you perform a clean reinstall of the app on your phone. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can see the steps for a clean reinstall here.

If the above doesn't do the trick, we'd like to gather some additional info, so we can better understand what exactly is happening on your side. Please send us the following:

• The make/model and OS of your mobile device.
• The OS version of your watch.
• The exact Spotify version you're running on both your watch and your phone.
• A video recording in which we can visualize this behavior. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it. Show us how it looks when using your phone vs. when you use your laptop.

Keep us in the loop!

[ThirdNebula]

Unfortunately, a clean install has not solved the problem. My phone is a Samsung Galaxy S20 FE 5G, running Android 13. I'm less sure which software version you're looking for on my watch, so I'll list them. One UI verson: 5.0 watch, Software version: R870XXU1HXB7, Google Play services: 24.38.64 (240300-682125402), System version: 13, Wear OS version: 4.0. There's a few more categories, but I doubt they're relevant. Let me know if you need more. Spotify on my phone runs Version 8.9.80.581. I did notice a different version on my watch, Version 8.9.80.572. I uninstalled and reinstalled the app, and the version number stayed the same. I am unsure if that's an outdated version, and if so, I do not know how to update it. I took a video, and switched from my phone to my laptop and back. You can actually see, when I switch from my laptop being the device playing to my phone, the green check button turns into a plus again, even though its the same song that's already in my playlist. https://drive.google.com/file/d/1Ljjn7U98W0Yb9oLjgofwdfEi-o5VLVjG/view?usp=sharing

[Maria · Accepted solution]

Hey @ThirdNebula,

Thanks for the reply and all additional info - we appreciate it!

There should be a new app version available for the app on your phone. You can update it by following the steps here and see if you notice any difference.

Shouldn't the above do the trick, could you try re-linking your watch to your phone? It's also worth checking your devices settings, just to double-check for any updates to their software.

Let us know how you get on!