how to cancel premium

[wet_tamale]

I paid for someones Spotify account or I should say premium and they changed their password and I can't unsubscribe from their Spotify account and theyre being stubborn and will not cancel it themselves, I need help to cancel it, I really don't know how

[MattSuda]

Hey @wet_tamale

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[dirtyred]

Well, Spotify has the option to gift somebody a Premium account, you should have done that. But in your case, you basically logged into somebody's account, gave away your credit card information and since you're locked out from that account, you can't cancel it.

Right now what you're trying to do is cancel somebody's / anybody's Premium subscription which would be really unethical. I understand your situation but you would really have to prove that you are the one paying for somebody else's account.

Probably a good way to do that is send the Spotify Support a ticket and explain them that the account in question is using your bank account to pay for the services. You might have to give them some payment proof to believe you (transaction ID, scanned bank account transactions)

Meanwhile you could go to your bank and ask them to block payments to Spotify, that way even if the Support Team wouldn't cancel the Premium time, it would be cancelled automaticly after awhile do to refused payments. In case the bank cannot block payments, you could open another bank account and transfer all your funds over there. I know it's alot of trouble but I hope you can sort it our with the Spotify Support team.