iphone/ipod app crashes

[mariatortilla]

App crashes on latest iOS version (as of 9 November 2016). 

[Melody]

Hey there @mariatortilla!

Thanks for coming to the Spotify Community for help. Could you please fill out the full Ongoing Issue template below? This is just so that we can give the best advice possible 🙂

Thread:

Description:

To reproduce:

Device:

Operating System:

Spotify App version:

We'll then see what we can suggest, don't worry!

Thanks, and take care

/M

[mariatortilla]

I posted this in a new thread. This needs to be fixed. I spent an hour on the phone with my ISP trying to troubleshoot. The issue is YOUR app and service. 

[pabrown33]

Have you tried refreshing the app or deleting and reinstalling the app? 

[mariatortilla]

I have clean reinstalled, reset my network settings, hard reset all devices. Funny thing is when I connect to my Verizon jet pack there isn't an issue. Just though a wifi router.

[mariatortilla]

I have clean reinstalled, reset my network settings, hard reset all devices. Funny thing is when I connect to my Verizon jet pack there isn't an issue. Just though a wifi router.

[FabianS_Bogota]

Hey @mariatortilla, thanks for the extra info.

Just to confirm, is this happening only via WiFi? Let us know the operating system and Spotify version installed. Let us know if you experience the same using a different Internet connection or a different device. 

Keep us posted.

[mariatortilla]

This is in another thread with the pertinent information. https://community.spotify.com/t5/Ongoing-Issues/App-crashes-on-iOS/idi-p/1495893 

Only happening via WiFi on both laptop and handheld devices. Using Comcast Xfinity in Colorado. Current versions of iOS, Spotify on all devices. The desktop version started crashing this morning too.

Conveniently enough, will work when connected to network data on phone...how nice for Verizon. 

Please fix so I don't have to cancel. 

[MaryC1]

Hey @mariatortilla,

Thanks for letting us know it's only happening using a WiFi Network.

In this case, we'll need the exact Spotify and iOS version you got installed to get things reported. Also, could you ask a friend or family member to sign into their Spotify account on your device?

Check if it works and keep us updated.

[mariatortilla]

ios 10.1.1

Spotify: 6.8.0

I just signed into my husband's account from my phone and it crashed. 

[user-removed]

Thanks for that info @mariatortilla.

Can you try using a different WiFi connection on your devices to see if the issue persists?

Keep us posted. 

[user-removed]

Hey @mariatortilla!

We haven't heard from you in a while. Were you able to try a different WiFi connection on your device?

Let us know how everything turns out.