Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1548 Views
  • 15 replies
  • 5 likes
  • Other
  • 1548 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17580 Views
  • 8 replies
  • 1 likes
  • Other
  • 17580 Views
  • 8 replies
  • 1 likes

[Help] Spotify integration on Facebook

Hello i want to post my music in facebook like this screen: http://image.noelshack.com/fichiers/2016/25/1466707149-sans-titre.jpg When i click on the track starts playing. But, when I post my album sharing, it's always links that return to the spotif...

  • Newbie
  • Hello i want to post my music in facebook like this screen: http://image.noelshack.com/fichiers/2016/25/1466707149-sans-titre.jpg   When i click on the track starts playing. But, when I p...
  • 414 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 414 Views
  • 0 replies
  • 0 likes

Way to prevent duplicates in playlists.

I have saved a bunch of songs that now show up in my music under "Songs." I want to basically create a new playlist that is a copy of the "Songs" section of my music, but it seems the only way to do this would be to go through my entire Songs section...

  • Newbie
  • I have saved a bunch of songs that now show up in my music under "Songs."    I want to basically create a new playlist that is a copy of the "Songs" section of my music, but it seems...
  • 1230 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 1230 Views
  • 0 replies
  • 0 likes

Re-ordering of tracks in a playlist still not available?

I just bought the Premium membership, only to find that there is no way to order tracks inside playlists. This makes Spotify not good enough to pay for in my opinion, and I see from other posts that people have been asking for this for the last 3 yea...

  • Newbie
  • I just bought the Premium membership, only to find that there is no way to order tracks inside playlists. This makes Spotify not good enough to pay for in my opinion, and I see from other posts that ...
  • osornios
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 205 Views
  • 1 replies
  • 0 likes

Cannot Connect to Spotify

I'm trying to load the Spotify web player on Google Chrome. I receive a spinning wheel that says "connecting to Spotify," which never loads. Tried launching in Internet Explorer and restarting brower. Still will not connect.

  • Casual Listener
  • I'm trying to load the Spotify web player on Google Chrome. I receive a spinning wheel that says "connecting to Spotify," which never loads. Tried launching in Internet Explorer and restarting brower...
  • bsalgado
  • Casual Listener
  • 803 Views
  • 5 replies
  • 1 likes
  • Web Player
    Windows
  • 803 Views
  • 5 replies
  • 1 likes

Steven Wilson albums not aviable

Hello Spotify and others! 10 days ago I recived a message saying that 3 albums by Steven Wilson now was aviable on Spotify. But the albums doesn't appear on his Spotify profile and the album "Cover Version" you've linked to opens, but all the songs a...

  • Casual Listener
  • Hello Spotify and others!   10 days ago I recived a message saying that 3 albums by Steven Wilson now was aviable on Spotify. But the albums doesn't appear on his Spotify profile and the a...
  • richter-r
  • Newbie
  • 1304 Views
  • 3 replies
  • 0 likes
  • 1304 Views
  • 3 replies
  • 0 likes

Whatever Albums are taken Down?

Hi! I dont `find til two days my favorite albums from the group "Whatever". The albums calls "youwant" and "the way it is". Can you help me? Regards unitor

  • Newbie
  • Hi! I dont `find til two days my favorite albums from the group "Whatever". The albums calls "youwant" and "the way it is". Can you help me? Regards unitor
  • 244 Views
  • 0 replies
  • 0 likes
  • Other
  • 244 Views
  • 0 replies
  • 0 likes

Discover Weekly showing weird tracks

Hello guys,I've been using a lot Spotify Premium for a long time and I love it, but it's been like 4 months that the Discover Weekly (which is freaking great apart from that) is including randomly a couple of indie rock/pop spanish artist or band in ...

  • Casual Listener
  • Hello guys, I've been using a lot Spotify Premium for a long time and I love it, but it's been like 4 months that the Discover Weekly (which is freaking great apart from that) is including randomly ...
  • TheNikill
  • Casual Listener
  • 457 Views
  • 2 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 457 Views
  • 2 replies
  • 0 likes

How to tell spotify about the errors in their music library?

How do i tell spotify that they have the wrong music linked to one of Superheists albums 'Identical Remote Controlled Reactions' ? They are a fairly unknown band but how do I let them know? The track names are correct but they arent they right songs ...

  • Newbie
  • How do i tell spotify that they have the wrong music linked to one of Superheists albums 'Identical Remote Controlled Reactions' ? They are a fairly unknown band but how do I let them know? The track...
  • 405 Views
  • 0 replies
  • 0 likes
  • music
  • 405 Views
  • 0 replies
  • 0 likes

An error occurred try again....

For several weeks now I have been having an error occur message pop up on my Spotify account and it is becoming very aggravating, I cannot fully use my premium account which is telling me I wasted my money. I have tried numerous alternatives like sig...

  • Casual Listener
  • For several weeks now I have been having an error occur message pop up on my Spotify account and it is becoming very aggravating, I cannot fully use my premium account which is telling me I wasted my...
  • Tannermarshall3
  • Casual Listener
  • 674 Views
  • 5 replies
  • 0 likes
  • music
  • 674 Views
  • 5 replies
  • 0 likes

«No internet connexion for the moment»

Every time I plug my phone in my car, songs keep getting interrupted by a voice saying (in french) that there is no Internet connexion for the moment. My WI-FI is off on my phone and all of my songs are already downloaded. I never hear this message w...

  • Newbie
  • Every time I plug my phone in my car, songs keep getting interrupted by a voice saying (in french) that there is no Internet connexion for the moment. My WI-FI is off on my phone and all of my songs ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

PS4 app won't shuffle properly

Hi!Apologies if this has already been discussed, I checked a bit back but couldn't see anything.Anyway, I'm using spotify on my ps4 and the "shuffle" feature only shuffles songs from the first 3-4 albums I have on it. I'm a paying member (premium, I ...

  • Music Fan
  • Hi! Apologies if this has already been discussed, I checked a bit back but couldn't see anything. Anyway, I'm using spotify on my ps4 and the "shuffle" feature only shuffles songs from the first 3-...
  • Bittencourt
  • Spotify Star
  • 771 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 771 Views
  • 1 replies
  • 0 likes

Solved!! What happens when music you've saved gets removed from Spotify?

Hi guys. Does anyone know what happens when an album or song you've saved to Your Music or a playlist is removed from the Spotify database? Does it disappear from the place you saved it, or does it remain as an unplayable track? Thanks!

  • Music Fan
  • Hi guys. Does anyone know what happens when an album or song you've saved to Your Music or a playlist is removed from the Spotify database? Does it disappear from the place you saved it, or does it r...
  • etudes
  • Music Fan
  • 402 Views
  • 2 replies
  • 0 likes
  • Other
  • 402 Views
  • 2 replies
  • 0 likes

spotify plays random track ??

hey.. i actually got spotify premium and after a while it starts to play a random track.. even if i dont listen to music.. anyone else got this prob? anyone solved it? virus ?? sry if im in wrong section this is pretty new to me

  • Newbie
  • hey.. i actually got spotify premium and after a while it starts to play a random track.. even if i dont listen to music.. anyone else got this prob? anyone solved it? virus ??   sry if im in ...
  • DasPeter
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • music
  • 240 Views
  • 1 replies
  • 0 likes

Can't log in.

I can't log in my premium acc. It says that my acc or pass is wrong, but is not that, i changed it and it still saying that, error nº3. I have my acc with my facebook mail, i changed my facebook pass, my "aplication" pass from facebook to spotify, my...

  • Newbie
  • I can't log in my premium acc. It says that my acc or pass is wrong, but is not that, i changed it and it still saying that, error nº3. I have my acc with my facebook mail, i changed my facebook pass...
  • Astame
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 255 Views
  • 1 replies
  • 0 likes

web player wont load

When searching spotify webplayer to play music off my computer, the page will load the side bar but nothing else

  • Casual Listener
  • When searching spotify web player to play music off my computer, the page will load the side bar but nothing else
  • theschmolo
  • Newbie
  • 218 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 218 Views
  • 2 replies
  • 0 likes

Solved!! Toda mi música descargada apárese como si no estuviese descargada

Bueno les cuento, yo tengo cientos de canciones descargadas y ahora en la última actualización de spotify se me borraron apárese como si no estuviesen descargadas o que no están disponibles sin conexión.

  • Regular
  • Bueno les cuento, yo tengo cientos de canciones descargadas y ahora en la última actualización de spotify se me borraron apárese como si no estuviesen descargadas o que no están disponibles sin conex...
  • eamayaf
  • Newbie
  • 387 Views
  • 2 replies
  • 0 likes
  • music
  • 387 Views
  • 2 replies
  • 0 likes

When will there be an update for Windows Phone 8.1

It would be so great if you actually pay more attention to your Windows Phone 8.1 app. It has been ages since the last update. The app does not work nearly as good as it does on Android and iOS. Please, update your app! I will not pay no longer for m...

  • Newbie
  • It would be so great if you actually pay more attention to your Windows Phone 8.1 app. It has been ages since the last update. The app does not work nearly as good as it does on Android and iOS.&nbsp...
  • 216 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 216 Views
  • 0 replies
  • 0 likes

chromecast stops playing or won't play

Hi I just purchased two chromcasts to use with spotify. When i press next track a number of times the chromcast simply stops playing, or sometimes i struggle to get it to play in the first place (i have to press play about 5 times). I have found this...

  • Music Fan
  • Hi   I just purchased two chromcasts to use with spotify.   When i press next track a number of times the chromcast simply stops playing, or sometimes i struggle to get it to play in th...
  • michaelcutajar
  • Music Fan
  • 523 Views
  • 2 replies
  • 1 likes
  • 523 Views
  • 2 replies
  • 1 likes

Switched from Android to Surface, browser player issues

Where to start?I had Spotify on Android, and it was great. Then I got a Surface, and have to use the browser, and.... well, it sucks. I can't sort a previous playlist (clicking the artist name does nothing), the playlist name at the top doesn't match...

  • Newbie
  • Where to start? I had Spotify on Android, and it was great. Then I got a Surface, and have to use the browser, and.... well, it sucks.   I can't sort a previous playlist (clicking the artist ...
  • 239 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 239 Views
  • 0 replies
  • 1 likes

Web Player Bandwidth

I have been using the web player for about 2 years or so. Up until about 2 months ago I ran it while playing PC games because it impeded very little (really almost nothing) while streaming music (from non-locally saved playlists). Recently though, my...

  • Casual Listener
  • I have been using the web player for about 2 years or so. Up until about 2 months ago I ran it while playing PC games because it impeded very little (really almost nothing) while streaming music (fro...
  • 384 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 384 Views
  • 0 replies
  • 1 likes