no puedo descargar musica en mi celular

[#1]

me robaron mi celular la semana pasada y apenas pude acceder a mi cuenta de spotify lo que sucede es que cuando quiero descargar musica me dice que elimine mis decargas en otro dispositivo pero no lo tengo, elimine mis descargas desde la aplicacion y nada, desinstale la aplicacion y nada, ya nose que hacer

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome. 

We hope you don't mind us answering in English as this is the official language of the forum.
 

We're very sorry to know what happened with your cellphone recently. Just to clarify, keep in mind that you can download as many as 10,000 songs on each of up to 5 different devices. So, if you have other devices with downloaded content, you can remove your downloads by starting Spotify on the device that no longer needs the downloaded content and using the Remove all downloads button by going to Settings> Storage.
 

No worries, since you don't have access to your cellphone, you can also contact our Customer Support team, so they can help you to remove the offline devices of your account as well. You can find how to contact them here. They can help you check your account more thoroughly as well. 
 

We hope you found this helpful. Let us know if you need anything else.