spotify on tv keeps playing audio but screen freezes

[New user]

after a while of listening to spotify on my tv (unsure how long, i usually leave it on overnight while i sleep) the screen freezes on whatever song is currently playing. the music keeps going and keeps moving on to the next song, it’s just the screen that freezes.

[Maria]

Hey there,

Thanks for reaching out on the Community!

To make sure we cover all bases, we recommend checking all the steps under TV app not working? on this page, if you haven't already. It's possible that these steps will help in your case.

Should the issue persist, could you let us know the make and model of your TV? If possible, could you also try casting from the app on your phone or computer to the TV (instead of using the TV app directly) to see if you notice any difference?

Let us know how it goes!