tizen app missing features and the radio fails to load continuously

[thach958]

I want the app to work as well as the version on other devices

[Ivelina]

Hey @thach958,

Thanks for reaching out in the Community!

Could you give us some more info on what features are missing for you? When did this start to happen and have you updated the app to the newest version? Also, is this happening across devices?

If you're experiencing issues on different devices, it'd be helpful if you could send over their models, as well as the OS-versions.

When it comes to the radio, we recommend trying with a different internet connection to see if that'll make any difference. If you're using wifi you can try with mobile data and vice versa, restart the router and even share internet via another mobile device with hotspot.

Keep us posted 🙂

[thach958]

I completely understand how the Tizen version is different from the Android TV version, Tizen on Samsung only has 4GB of internal memory, while Android TV manufacturers usually give them at least 16GB 

 

[thach958]

this is what happened, when i reopened the app on tizenOS of samsung tv, the entire next queue was back in an endless loop at "playlist", I tried doing the same thing on an Android TV, and it worked perfectly, I know both versions of tizenOS and Android TV have the same interface, and I'm sure the problem only exists on the TizenOS version.

[thach958]

  i used an android TV box that i had to borrow to identify the problem all day today (UTC +7), That's all the information I can provide after using Spotify for a while on TizenOS

[Maria]

Thanks for all additional info @thach958!

To make sure we cover all bases, would you mind giving the following steps a shot as well:

• Reinstall the app on TV.
• Update the TV.
• Unplug the TV for 30 seconds and plug it back in.
• Use a different internet connection.
• Try to play Radio using Connect. Does the same thing happen?
• Try logging in to another account. For example, you can ask a friend or a family member to log in to their own Spotify account on your TV.

Also, have you noticed if this happens at any other points, or does it only happen when using Radio? 

Should the issue persist, could you also let us know the make and model of your TV, along with the year it was manufactured? 

Let us know how you get on!

[thach958]

 This is the information of this TV, Samsung has probably abandoned this TV, I think if there are more conditions, I will not use this Tizen operating system anymore, I will buy an Android TV or use an Android TV box to save some money now, Thank you for your response, have a nice day 

[Vasil]

Hey @thach958,

Sorry to see that's the case & thanks for letting us know!
Don't hesitate to reach out if anything else comes up 🙂
Cheers!