tizen app missing features and the radio fails to load continuously

[thach958]

I want the app to work as well as the version on other devices

[Ivelina]

Hey @thach958,

Thanks for reaching out in the Community!

Could you give us some more info on what features are missing for you? When did this start to happen and have you updated the app to the newest version? Also, is this happening across devices?

If you're experiencing issues on different devices, it'd be helpful if you could send over their models, as well as the OS-versions.

When it comes to the radio, we recommend trying with a different internet connection to see if that'll make any difference. If you're using wifi you can try with mobile data and vice versa, restart the router and even share internet via another mobile device with hotspot.

Keep us posted 🙂

[thach958]

I completely understand how the Tizen version is different from the Android TV version, Tizen on Samsung only has 4GB of internal memory, while Android TV manufacturers usually give them at least 16GB 

 

[thach958]

this is what happened, when i reopened the app on tizenOS of samsung tv, the entire next queue was back in an endless loop at "playlist", I tried doing the same thing on an Android TV, and it worked perfectly, I know both versions of tizenOS and Android TV have the same interface, and I'm sure the problem only exists on the TizenOS version.

[thach958]

  i used an android TV box that i had to borrow to identify the problem all day today (UTC +7), That's all the information I can provide after using Spotify for a while on TizenOS

[Maria]

Thanks for all additional info @thach958!

To make sure we cover all bases, would you mind giving the following steps a shot as well:

• Reinstall the app on TV.
• Update the TV.
• Unplug the TV for 30 seconds and plug it back in.
• Use a different internet connection.
• Try to play Radio using Connect. Does the same thing happen?
• Try logging in to another account. For example, you can ask a friend or a family member to log in to their own Spotify account on your TV.

Also, have you noticed if this happens at any other points, or does it only happen when using Radio? 

Should the issue persist, could you also let us know the make and model of your TV, along with the year it was manufactured? 

Let us know how you get on!

[thach958]

 This is the information of this TV, Samsung has probably abandoned this TV, I think if there are more conditions, I will not use this Tizen operating system anymore, I will buy an Android TV or use an Android TV box to save some money now, Thank you for your response, have a nice day 

[Vasil]

Hey @thach958,

Sorry to see that's the case & thanks for letting us know!
Don't hesitate to reach out if anything else comes up 🙂
Cheers!
 

[thach958]

hi i really want this bug to be fixed no matter what platform it is, quite inconvenient for me

[Ivelina]

Hey @thach958,

Thank you for returning!

Is the issue that you're experiencing the same as before?

You've mentioned that some features are missing for you, as well as that the Radio fails to load for you, but it would be very helpful if you could give us some more info about what's happening exactly with the app on Tizen. It would help us with the investigation.

You have also previously mentioned that you're experiencing issues with the queue - it's in an endless loop. Is this still the case?

Lastly, it would be great if you could let us know in case you've performed any troubleshooting steps lately, like @Maria has suggested in this post and if anything made a difference with the performance.

We'll be on the lookout for your response.

[thach958]

that is, when i go back to spotify, instead of being able to continue listening to the next song, i am taken back to the first song, so i can't continue my journey of discovery, because everything is back to the beginning

[thach958]

 

[Ivelina]

Thanks for the quick response @thach958.

Just to make sure that we understand you correctly, could you clarify:

• If the queue goes back to the first song/the queue resets?
• Does this happen with multiple playlists or/if when using Radio?
• Does it happen if you reopen the Spotify app after using other apps?

It would even be great if you could send us a video of the behavior so we can take a look. You can attach it to your next response via the Insert Video option in the post editor or upload the video to Google Drive and share the link with us (only make sure that no sensitive info is visible).

Some of the troubleshooting steps to give a try:

• Make sure that there are no pending OS updates.
• You've done a reinstall and are using the latest Spotify app version. 
• Another network connection (Wi-Fi, mobile data shared via hotspot).
• Another Spotify account.
• Use the Connect feature to start playback from another device on to the TV.

Appreciate the cooperation and we're here if anything else comes up in the meantime.

[thach958]

very simple, I just need to exit to the Tizen OS home screen, and everything is back to the beginning

 

[thach958]

This happens all the time, whether I start from a playlist or a single song.

[thach958]

 

[Eni]

Hey there @thach958, 

Thanks for getting back to us. 

We appreciate all the details you've sent us so far. Could you also send the remaining info @Ivelina asked for previously? This will help us investigate further. 

We'll be on the lookout for your reply. 

[thach958]

Trust me, the operating system and apps are always automatically updated.

[Novy]

Hey @thach958,

Thanks for the info. 

Just to confirm, have you had the chance to give it a try using another network connection? 

Also, make sure to let us know how it goes if you use the Connect feature to start playback from another device on to the TV.

Keep us posted.

[thach958]

when i use spotify connect on my phone it forces me to use the tv queue which is really useless, i really didn't think it would be that difficult to bring the spotify experience from a phone app to a tv, not to mention it's missing so many features, think about it, if spotify was a web app on tv, it should at least be as good as when i use it on my pc browser, what i said is completely verifiable, come on, it's been over a year since i reported this issue, i'm a bit disappointed