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web player stops working with DEVICE_NOT_FOUND error

web player stops working with DEVICE_NOT_FOUND error

Plan

Premium

Country

USA

 

Device

Macbook Pro

Operating System

macOS

 

My Question or Issue

The web player stops working after a some time when using firefox (version 122): clicking the play button does nothing and the network request shows a 404 error with {"error_type":"DEVICE_NOT_FOUND","message":"Device not found, from edgeproxy"}

 

This is similar to https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Web-player-error-Device-not-found/m-p/5026481#M72580 but cleaning the cache/cookies/restarting the browser/reloading the page only fixes the problem temporarily.

 

Reply
9 Replies

Hey @sremi,

 

Thanks for posting in the Community!

 

If you've tried with some troubleshooting steps already, would it be possible to even give it a go on a different web browser? Another step you can also try is to reinstall Firefox and make sure you're running the newest version in order to see if that'll make any difference with Spotify. 

 

Keep us posted 🙂

IvelinaModerator
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Hi Ivelina thank you for your reply! I tried with the web player in Chrome and Safari and ran in the same issue in both after some time with the same error 404 DEVICE_NOT_FOUND. All those browsers are running the newest version.

Appreciate the cooperation, @sremi!

 

Have you by any chance tried with a different internet connection in order to see if that'll change anything? You can restart your router and if it's possible try with sharing mobile data via hotspot.

 

It's worth mentioning that if you're using a VPN we recommend that you disable it and to try again without it as it can cause different issues with Spotify's performance. 

 

You could also send us a screenshot or two so we can take a look at the error message you're seeing. You can attach it to your next response by using the Insert image option in the post editor, just make sure not to send any private info.

 

We'll be on the lookout 🙂

IvelinaModerator
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I am not using a VPN.

 

I am also not able to test with a different internet connection, but if I turn my wifi off and on when running into this issue it goes away. Bizarre. I would rather not have to turn my wifi on and off every time 🙂

 

I think this may be related? https://bugzilla.mozilla.org/show_bug.cgi?id=1836466#c0

Thanks for the update @sremi.

 

If the error message disappears when you restart the router, then there's most probably some kind of issue with the internet connection and in this situation we think it's best that you check and toggle your router settings and give it some troubleshooting.

 

In the meantime, the Community's here for you should you need help with anything else 🙂

IvelinaModerator
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Hi Ivelina thanks for following up, I have reset my router to the factory default and still having this issue.

 

Given that no other website ever gave me this error and 1 other person reported having the same problem up top (plus many similar reports on google with Spotify+Device not found) I think this is an issue on Spotify side and not on my side.

Thanks for the update, @sremi.

 

Would it be possible to download the Spotify app either from our website or from the App Store to see if the same error message appears there as well?

 

If you're still seeing the error message it would be great if you could send us a screenshot so we can take a look.

 

Keep us in the loop.

IvelinaModerator
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I have not seen this issue with the Spotify app (but I have also not used it much). Here is a screenshot of this issue from the Spotify web player from just now.

Screenshot 2024-02-12 at 11.36.05 AM.png

Hey @sremi

 

Thanks for the screenshot, we`ll take it in account when looking over things. 

 

Could you please tell us if you experienced any difference when using the downloaded Spotify app from website?

 

Well be on the lookout!

ElenaModerator
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