Help Wizard

Step 1


why can't i connect with facebook?

why can't i connect with facebook?

I click the "connect with Facebook" icon and only a blank window appears
1 Reply

Hey there, 


Thanks for posting in the Community and welcome. 


In this case, you can follow the steps in this article to connect your account to Facebook. Nevertheless, since you mentioned this is not working, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the device with which you've been trying to connect your account to Facebook along with the Spotify version you are currently running?


On another note, is this happening over WiFi? Ethernet? Both? Do you notice any difference if you switch the internet connection you're using? You can create, if possible, a hotspot from your phone. Give it a try and let us know how it goes.


Lastly, if that doesn't do the trick, can you try connecting your account from another device? Since it's only possible to connect your account to Facebook from a desktop app, it'd be awesome if you could try from a different computer. You can ask for the computer of a relative or a friend to check.


Keep us in the loop!

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