Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6706 Views
  • 47 replies
  • 6 likes
  • Other
  • 6706 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19026 Views
  • 9 replies
  • 2 likes
  • Other
  • 19026 Views
  • 9 replies
  • 2 likes

Release Radar glitch on same track appearing each week

PlanFreeCountryEngland DeviceDEsktop WindowsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep getting the same track each week in my release radar but but differening Artist, i.e. Cappadonna song but metadata listed t...

  • Visitor
  • Plan Free Country England   Device DEsktop Windows Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep getting the same track each week in...
  • 147 Views
  • 0 replies
  • 0 likes
  • music
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Crossfade in windows app

This is a feature that is not available in your windows application, but is available in the mobile version. I'm just waiting for it to come to the windows version. This feature is the crossover feature. It's on phones but not windows. This is the ca...

  • Visitor
  • This is a feature that is not available in your windows application, but is available in the mobile version. I'm just waiting for it to come to the windows version. This feature is the crossover feat...
  • Kiril
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Undownloading Podcasts that have been deleted from Spotify

I utilize Spotify Premium on my Iphone. A few months ago I downloaded a series of podcasts from the same profile and they have since been deleted from that Spotify profile all together. How ever I still have and icon in my library for the podcasts th...

  • Newbie
  • I utilize Spotify Premium on my Iphone.   A few months ago I downloaded a series of podcasts from the same profile and they have since been deleted from that Spotify profile all together. How ...
  • Alex
  • Spotify Legend
  • 768 Views
  • 1 replies
  • 0 likes
  • Other
  • 768 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists adding popular artists for promotion

Anyone else having issues with artists (rap in my experience) tagging or putting your relevant music as producers/artists in order for their music to get promoted? Is there a way to flag or report this activity?

  • Newbie
  • Anyone else having issues with artists (rap in my experience) tagging or putting your relevant music as producers/artists in order for their music to get promoted? Is there a way to flag or report th...
  • Jeremy
  • Spotify Legend
  • 506 Views
  • 3 replies
  • 1 likes
  • App & Features
    Discovery & Promo
  • 506 Views
  • 3 replies
  • 1 likes

Superuser Contribution Is Release Radar still working?

Hi!I'm curious to see how Release-Radar works nowadays. About 3 years ago, I released a song that had about 250 new listeners from the Release Radar playlists.A few months ago, I released a new song that received... 2 plays from Release Radar...Worth...

  • Music Fan
  • Hi! I'm curious to see how Release-Radar works nowadays.  About 3 years ago, I released a song that had about 250 new listeners from the Release Radar playlists. A few months ago, I release...
  • samkruger
  • Music Fan
  • 370 Views
  • 2 replies
  • 2 likes
  • Discovery & Promo
  • 370 Views
  • 2 replies
  • 2 likes

Superuser Contribution [Community][Other] Credit cards

Please allow access to the credit cards you have listed under my account. I would like to remove the credit card you have on file. You should not have that stored on your servers if I'm not a paying member. I have spent an hour trying to figure out h...

  • Visitor
  • Please allow access to the credit cards you have listed under my account.  I would like to remove the credit card you have on file.  You should not have that stored on your servers if I'm n...
  • Jeremy
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast playing order

When I find a new podcast I wish I could listen to it from the very beginning when I hit play. Its annoying and time consuming to scroll all the way down and when I sort it I order of oldest to newest it doesn't play in that order it just ruins the v...

  • Visitor
  • When I find a new podcast I wish I could listen to it from the very beginning when I hit play. Its annoying and time consuming to scroll all the way down and when I sort it I...
  • Yordan
  • Moderator
  • 1620 Views
  • 1 replies
  • 2 likes
  • 1620 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music doesn't play anymore

Hi guys, i apparently touched something on my screen while i was sorting my playlists and then a message appeared quickly a sort of "ok these songs won't be played anymore" and then i can not play these songs anymore i don't know how to get back on t...

  • Casual Listener
  • Hi guys, i apparently touched something on my screen while i was sorting my playlists and then a message appeared quickly a sort of "ok these songs won't be played anymore" and then i can not play th...
  • Alex
  • Spotify Legend
  • 969 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 969 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hey Spotify

I can't get "Hey Spotify" to work on mine or my son's devices. Microphone permissions are enabled but when either of us talks it says it can't understand us. Voice assistant works with other apps and on Google. Of course Google won't work now with th...

  • Casual Listener
  • I can't get "Hey Spotify" to work on mine or my son's devices. Microphone permissions are enabled but when either of us talks it says it can't understand us. Voice assistant works with other apps and...
  • Alex
  • Spotify Legend
  • 533 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 533 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Choosing "I dont like this artist" doesnt remove them from the Daily Mix Playlist

PlanPremium CountryUSA DeviceSamsung Galaxy S8+ Operating SystemAndroid 8.0 Oreo My Question or IssueI have marked a particular artist as "I dont like this artist" several times (about 4-5 times) and it keeps playing their songs in the Daily Mix. I h...

  • Visitor
  • Plan Premium   Country USA   Device Samsung Galaxy S8+   Operating System Android 8.0 Oreo   My Question or Issue I have marked a particular artist as "I dont like th...
  • aldisgreen
  • Newbie
  • 1190 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 1190 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to avoid reggeton promotions.

As I've planned to use Spotify Free for a long time since more than a month ago, I'm getting sick of a load of promotions using Reggeton music I hate. Is there a way for Spotify developers to remove these adverts and derivative promotions I don't wan...

  • Regular
  • As I've planned to use Spotify Free for a long time since more than a month ago, I'm getting sick of a load of promotions using Reggeton music I hate. Is there a way for Spotify developers to remove ...
  • Ver
  • Spotify Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 414 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] Daily Revision Playlist

I heard many songs today that are all from different Playlists, but i don't want to lose all of these specifc songs. My idea here is to make an automatic created playlist, that shows you all the songs that you heard the last day(s). This could be don...

  • Newbie
  • I heard many songs today that are all from different Playlists, but i don't want to lose all of these specifc songs. My idea here is to make an automatic created playlist, that shows you all the song...
  • Kiril
  • Moderator
  • 328 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not showing on Discord status through desktop app

PlanPremium free trialCountryFranceDevicePCOperating SystemWindows 10Hello,I'm creating this thread today because I'm running out of solutions. I have been using the Spotify web player for a long time, and decided to swap to the app player due to iss...

  • Casual Listener
  • Plan Premium free trial Country France Device PC Operating System Windows 10 Hello, I'm creating this thread today because I'm running out of solutions. I have been using the Spotify web p...
  • Kiril
  • Moderator
  • 2083 Views
  • 4 replies
  • 0 likes
  • Connect
    Other
  • 2083 Views
  • 4 replies
  • 0 likes

Superuser Contribution Do the language tagger distinguish between nynorsk Norwegian and bokmål Norwegian?

PlanPremiumCountryNODeviceLaptopOperating SystemWindows 10 My Question or IssueHey While adding lyrics to some tracks in Norwegian I came across some tracks which were maked as "Norwegian (Nynorsk)" which I found a bit odd as I was not aware of that ...

  • Roadie
  • Plan Premium Country NO Device Laptop Operating System Windows 10   My Question or Issue Hey   While adding lyrics to some tracks in Norwegian I came across some tracks which we...
  • Alex
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • Other
  • 258 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Flutter social app & Spotify Music to Stories

Hi friends,I'm developing a social app in flutter I want to use the Spotify library to add music on video & stories like on FB, Instagram or TikTok what are the rights to achieve this, what are the copyrights for this, can be this done with Spotify?T...

  • Casual Listener
  • Hi friends, I'm developing a social app in flutter I want to use the Spotify library to add music on video & stories like on FB, Instagram or TikTok what are the rights to achieve this, what a...
  • Kiril
  • Moderator
  • 793 Views
  • 5 replies
  • 0 likes
  • 793 Views
  • 5 replies
  • 0 likes

How to get rid of "Daddy Makes You *** Until You Cry" podcast thumbnail from my homepage?

PlanPremiumCountryThis would be unacceptable in any countryDeviceN/A My Question or IssueSee title. Please don't refer me to some random idea from three years ago regarding home page customisation – I don't think that's relavent here. No issue with *...

screenshot.png
  • Roadie
  • Plan Premium Country This would be unacceptable in any country Device N/A   My Question or Issue See title. Please don't refer me to some random idea from three years ago regarding home ...
  • 433 Views
  • 0 replies
  • 0 likes
  • Other
  • 433 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recommended Songs Missing from Playlists, Enhance and Create Similar Playlist also not working

PlanPremiumCountryEngland, UKDevice(iPhone 12 Mini, 2017 iMac)Operating System(iOS 15.0, Mac OS 10.15.7) My Question or Issue Hi, I've been working on a new playlist, which I've been building up partly with the recommended songs at the bottom. It's s...

  • Newbie
  • Plan Premium Country England, UK Device (iPhone 12 Mini, 2017 iMac) Operating System (iOS 15.0, Mac OS 10.15.7)   My Question or Issue   Hi, I've been working on a new playlist, ...
  • Eni
  • Moderator
  • 892 Views
  • 7 replies
  • 0 likes
  • Other
  • 892 Views
  • 7 replies
  • 0 likes

Superuser Contribution How to avoid playing the last and firts second of a song

Hi, I was listening to this playlist(https://open.spotify.com/playlist/37i9dQZF1DX9tPFwDMOaN1?si=13741f0c1bb44286)and i noticed that this playlist doesn't play the last and first second of the songs!Is there a way the use it even in my personal playl...

  • Casual Listener
  • Hi, I was listening to this playlist(https://open.spotify.com/playlist/37i9dQZF1DX9tPFwDMOaN1?si=13741f0c1bb44286) and i noticed that this playlist doesn't play the last and first  second of th...
  • OscarDC
  • Moderator
  • 442 Views
  • 3 replies
  • 0 likes
  • App & Features
    Discovery & Promo
  • 442 Views
  • 3 replies
  • 0 likes

lyrics

I'm trying to find the lyrics to music but there aren't there 

  • Newbie
  • I'm trying to find the lyrics to music but there aren't there 
  • Arikabeth
  • Roadie
  • 766 Views
  • 1 replies
  • 0 likes
  • Other
  • 766 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episodes disappearing and reappearing

PlanPremiumCountryUSADeviceiPhone SE 2nd genOperating SystemiOS 15.4Spotify version 8.7.16 My Issue:A podcast I listen to started having a strange issue today. The podcast is called Storytime. The issue is that all episodes of the podcast except the ...

  • Newbie
  • Plan Premium Country USA Device iPhone SE 2nd gen Operating System iOS 15.4 Spotify version 8.7.16   My Issue: A podcast I listen to started having a strange issue today. The podcast ...
  • Novy
  • Moderator
  • 1294 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1294 Views
  • 1 replies
  • 0 likes