Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Madethisyaccidentw
  • Newbie
  • 11858 Views
  • 80 replies
  • 9 likes
  • Other
  • 11858 Views
  • 80 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20441 Views
  • 9 replies
  • 2 likes
  • Other
  • 20441 Views
  • 9 replies
  • 2 likes

Bad sound on Fire TV

PlanPremiumCountrySpainDeviceFire TV StickMy Question or IssueSpotify sounds really bad on FireTV Stick, like crispy sound, and all other apps like youtube, amazon music, netflix, etc... sound good and plays at 1080p (no internet issues). Why?

  • Casual Listener
  • Plan Premium Country Spain Device Fire TV Stick My Question or Issue Spotify sounds really bad on FireTV Stick, like crispy sound, and all other apps like youtube, amazon music, netflix, etc.....
  • MWNS
  • Visitor
  • 3324 Views
  • 5 replies
  • 2 likes
  • 3324 Views
  • 5 replies
  • 2 likes

Spotify web player in Chrome no longer prevents MacOS from dimming screen/sleeping

I used to rely on Spotify web player playing in chrome to not cause my Macbook to go to sleep/dim the screen/etc.... but now it does all of sudden in the last few weeks? Did anyone change any settings? I find it interesting because this issue: https:...

  • Music Fan
  • I used to rely on Spotify web player playing in chrome to not cause my Macbook to go to sleep/dim the screen/etc.... but now it does all of sudden in the last few weeks?  Did anyone change any s...
  • 636 Views
  • 0 replies
  • 1 likes
  • Other
  • 636 Views
  • 0 replies
  • 1 likes

How to start an Artist Page for a collab track?

IOS PremiumHong Kong I am collaborating with an Artist on a track, but I do not have an artist page yet. How can I start an Artist page without any songs at the moment? Thanks

  • Newbie
  • IOS Premium Hong Kong   I am collaborating with an Artist on a track, but I do not have an artist page yet. How can I start an Artist page without any songs at the moment?   Thanks &n...
  • geovanebento
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • artist
    Artist Help
    Artist Problem
    Collaboration
    new artist
  • 528 Views
  • 1 replies
  • 0 likes

Playlist information removed

A month ago I made this post:"I am a dj and I made a playlist with all the songs I would play in a club. I named it Club Mix and didn't upload a picture to it. This morning, I got an e-mail from Spotify, saying my playlist got removed (see picture be...

  • Casual Listener
  • A month ago I made this post: "I am a dj and I made a playlist with all the songs I would play in a club. I named it Club Mix and didn't upload a picture to it. This morning, I got an e-mail from Sp...
  • geovanebento
  • Roadie
  • 521 Views
  • 1 replies
  • 0 likes
  • Other
  • 521 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app will only show me popular podcasts

PlanPremiumCountry DevicePCOperating SystemWin 10My Question or IssueHello everyone,I'm trying to browse podcasts, but in the desktop app as well as the web-application I can only see popular podcasts. Is it possible to browse all podcasts on spotify...

  • Regular
  • Plan Premium Country   Device PC Operating System Win 10 My Question or Issue Hello everyone, I'm trying to browse podcasts, but in the desktop app as well as the web-application I can...
  • Yordan
  • Moderator
  • 749 Views
  • 3 replies
  • 0 likes
  • Other
  • 749 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify switching off of playlist randomly

This happens regardless of where I'm using spotify. I made a playlist for my job that I can leave on all day while I'm working and at least once throughout the day it just starts playing some random song that isn't on the playlist. I read that this w...

  • Casual Listener
  • This happens regardless of where I'm using spotify. I made a playlist for my job that I can leave on all day while I'm working and at least once throughout the day it just starts playing some random ...
  • Alex
  • Spotify Legend
  • 6122 Views
  • 8 replies
  • 0 likes
  • music
  • 6122 Views
  • 8 replies
  • 0 likes

Cannot pause media, keys do not respond.

PlanPremiumCountryUSA DeviceGalaxy S10eOperating SystemAndroid 12 My Question or IssuePosting this because the other post about it is 4 years old and has zero replies. Sometimes I'm unable to pause my media. The media keys either aren't there or if t...

  • Casual Listener
  • Plan Premium Country USA   Device Galaxy S10e Operating System Android 12   My Question or Issue Posting this because the other post about it is 4 years old and has zero replies....
  • geovanebento
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution hi

i dont have any image sorry i just need to contact with u guys

  • Visitor
  • i dont have any image sorry i just need to contact with u guys
  • AlejaR
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific podcast episodes not playing + none at all on webplayer

PlanPremium Duo CountryIndia DeviceMoto g60 (issue recurring on other phones) & HP Pavillion Operating SystemAndroid 11 & Web player on Chrome - Windows 10 My Question or IssueHi, for the past couple of weeks I've been having the same issue - only sp...

  • Casual Listener
  • Plan Premium Duo   Country India   Device Moto g60 (issue recurring on other phones) & HP Pavillion   Operating System Android 11 & Web player on Chrome - Window...
  • Dian
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Other
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I fix Alexa not being able to find songs on Spotify?

My Spotify connection with my Amazon devices used to work perfectly fine. Then I woke up to a song that was not identified in my routine one morning. It was the same title but the wrong artist. Anytime I ask for that song by the correct artist, Alexa...

  • Casual Listener
  • My Spotify connection with my Amazon devices used to work perfectly fine. Then I woke up to a song that was not identified in my routine one morning. It was the same title but the wrong artist. Anyti...
  • Alex
  • Spotify Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want to be able to access more of my playlists from the PS5 control center

I save entire albums as playlists to give myself easy access to albums I want to listen to. I want to be able to access more of them, if not all, from the music section of the PS5 control center. The PS4 was limited as well, but not nearly to the ext...

  • Casual Listener
  • I save entire albums as playlists to give myself easy access to albums I want to listen to. I want to be able to access more of them, if not all, from the music section of the PS5 control center. The...
  • AlejaR
  • Moderator
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

The same commercials, over and over...

Plan: FreeCountry: US, unfortunatelyDevice/Operating System: Laptop running Windows 10 and (I believe) Windows store version of Spotify ( Spotify for Windows 1.1.89.862.g94554d24 )My Question or Issue:I don't mind commercials; however, spotify is pla...

  • Casual Listener
  • Plan: Free Country: US, unfortunately Device/Operating System: Laptop running Windows 10 and (I believe) Windows store version of Spotify ( Spotify for Windows 1.1.89.862.g94554d24 ) My Questi...
  • cfreek
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 487 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify speed working!

I have premium I have in Uninstalled, reinstalled, unlinked and relinked factory reset done everythig possible and still won't play. I ask it to pay something it says ok going to and nothing. Youtube works and other services so I'm tj inning it may b...

  • Casual Listener
  • I have premium I have in Uninstalled, reinstalled, unlinked and relinked  factory reset done everythig possible and still won't play.  I ask it to pay something it says ok going to and noth...
  • Alex
  • Spotify Legend
  • 257 Views
  • 2 replies
  • 0 likes
  • music
  • 257 Views
  • 2 replies
  • 0 likes

Spotify don't see Sonos Beam

PlanPremiumCountrySwitzerlandDeviceHuawei P30 Pro, Dell Laptop Samsung TabOperating SystemAndroid, Windows 11, Linux My Question or IssueI've been using Spotify with the Sonos system for a long time. I have Sonos Beam with two Sonos One's working as ...

  • Newbie
  • Plan Premium Country Switzerland Device Huawei P30 Pro, Dell Laptop Samsung Tab Operating System Android, Windows 11, Linux   My Question or Issue I've been using Spotify with the Sono...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Superuser Contribution My UI color changed from light green to light blue

PlanPremiumCountry DeviceXiaomi Mi 11 lite 5gOperating SystemAndroid My Question or IssueFor some unknown reason my UI such as hearts, shuffle button and in the settings colors changed from light green to light blue

  • Newbie
  • Plan Premium Country   Device Xiaomi Mi 11 lite 5g Operating System Android   My Question or Issue For some unknown reason my UI such as hearts, shuffle button and in the settings...
  • Dian
  • Spotify Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • Other
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pick the song I want in any of my made for you Playlist

I don't and have never had premium but it let me before and sometimes it just randomly happening and it's annoying me.

  • Visitor
  • I don't and have never had premium but it let me before and sometimes it just randomly happening and it's annoying me.
  • Alex
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution is this email real?

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy s10+/PCOperating SystemAndroid 12 My Question or IssueThis email looks legit but I'm concerned on if it is or not. It's advertising shirts made by the weeknd and I want to know if it's real or not b...

  • Newbie
  •   Plan Premium Country United States Device Samsung Galaxy s10+/PC Operating System Android 12   My Question or Issue This email looks legit but I'm concerned on if it is or not....
  • Yordan
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • Other
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution List of All Podcasts

PlanPremiumCountryUSAOperating SystemDesktop WindowsMy Question or IssueWhere is there a list of all of the podcasts that Spotify has? I want to see more than just the ones they recommend under genres.

  • Newbie
  • Plan Premium Country USA Operating System Desktop Windows My Question or Issue Where is there a list of all of the podcasts that Spotify has?  I want to see more than just the ones they r...
  • Yordan
  • Moderator
  • 364 Views
  • 1 replies
  • 1 likes
  • Other
  • 364 Views
  • 1 replies
  • 1 likes