Accepting invitation family premium: oops something went wrong please try again

[jantj]

Hi,

When my brother tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw.

This is dutch for: Oops! Something went wrong. Please try again.

We have tried several different devices and browsers (also in incognito mode), but this message keeps popping up.

Any solutions??

[Aimee_T]

Hey @jantj, welcome to the Spotify Community!

We'd recommend clearing your browser's cache/cookies and refreshing. Does that help at all?

If you're still having issues, the best option is to give it a go from a different connection.

Take care 🙂

[jantj]

Doesn't help. We tried both solutions but the message keeps popping up.

[Anu9]

I tried different browsers and different connections and different devices and nothing helped. Every step I got a little closer but it still doesn't work.

Here's a summary of what I tried:

1) Internet Explorer: click on invitation link, what I see is just a list of navigation options and otherwise an empty page.

2) Try Chrome: now I can actually see the form I need to fill in. Clicking on I'm not a robot at the end of the page just ticks the box. Click send, get the error message: 600 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.

3) Try a different device, same connection: same result as with 2.

4) Try a different device, different connection: now I can actually see some captcha options (choosing the squares...)

But still I get the same error message. What else to try? Yet another device and another connection?

I saw a post from 2012 with the same error. 5 years later and it's still difficult for your customers to sign up for your service. Great job.

[Anu9]

Some days later, no change.

[Anu9]

Ok, so I had the error code 600 which seems to relate to the country; as I created my account I was in a different country than the owner of the account and this is why it didn't work, so I had to change my country in my profile. Hopefully this can help someone in the future.

[skirtum]

I have the same problem. I've tried to do it several times via different browsers. Nothing helped.

And what do you mean by saying "different connection"? Do you say that connectivity to the internet may be a problem? Are you joking?

[Martuxca]

No one knows how to fix this then? How can I talk to an actual support team of Spotify? I am paying for a service that is not beeing delivered

[skirtum]

I have sloved the issue. I've contacted Spotify via Twitter. Just tag @SpotifyCares. Here is my tweet: https://twitter.com/SkirmantasT/status/943814015540658176. Someone contacted me, asked for my and my son's account name, and did something via back-end. Problem acctually was that their DB didn't had information about registration address for both of us.

[Martuxca]

Thank you very much! I'll give it a try 😉