Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Signing up for Premium with JUST a giftcard without a credit card?

So I recently got a Google Home Mini and I wanted to play a specific playlist and songs but I later found out that you NEED a spotify Premium Account to do these things. I didn't really mind paying for one and I thought "Hey at least there are great ...

Newbie

So I recently got a Google Home Mini and I wanted to play a specific playlist and songs but I later found out that you NEED a spotify Premium Account to do these things. I didn't really mind paying f...

LeoRager

Community Legend

2515 Views

1 replies

0 likes

Account
Account subscription
Other
  • 2515 Views
  • 1 replies
  • 0 likes

Solved!! Adding family members

Hi. I've just up graded to family premium and have successfully added my wife but now I'm trying to add my daughter the same way and it won't got past the screen where the recipient fills in their details. The button says continue but after I full it...

Casual Listener

Hi. I've just up graded to family premium and have successfully added my wife but now I'm trying to add my daughter the same way and it won't got past the screen where the recipient fills in their d...

trishw1424

Newbie

1262 Views

8 replies

0 likes

  • 1262 Views
  • 8 replies
  • 0 likes

How do I gift spotify for family, when I already have premium and won't be part of family package?

I have Spotify Premium on my own account and I want to gift Spotify premium for family to my wife and two children. Please can someone help me do this it seems as so I am having no luck so far. I have followed the relevant instructions so far but all...

Casual Listener

I have Spotify Premium on my own account and I want to gift Spotify premium for family to my wife and two children. Please can someone help me do this it seems as so I am having no luck so far. &n...

FrankRizzo

Casual Listener

543 Views

4 replies

0 likes

  • 543 Views
  • 4 replies
  • 0 likes

Solved!! Family Account, Same Address but suddenly kicked out of Family group

Hi I am part of my husband's spotify account for Premium Family. We live in the same house in Ma;aysia, but both travel a lot and use VPN often for work purposes. For some reason my account has been kicked out of the Premium Family account now and I ...

Casual Listener

Hi I am part of my husband's spotify account for Premium Family. We live in the same house in Ma;aysia, but both travel a lot and use VPN often for work purposes. For some reason my account has b...

slagrutta

Casual Listener

1430 Views

2 replies

0 likes

  • 1430 Views
  • 2 replies
  • 0 likes

Premium Account

I’m trying to upgrade my account to premium (the family) but every time I put my credit card it says it had one “error”. I tried differentes cards and differentes accounts and it didn’t worked.

Newbie

I’m trying to upgrade my account to premium (the family) but every time I put my credit card it says it had one “error”. I tried differentes cards and differentes accounts and it didn’t worked.

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Connect premium family on app

On det web it stand that i am connecdet on premium family but i am not connecded on the app? Try too log in and out, removed the app. What can i do? Siri

Newbie

On det web it stand that i am connecdet on premium family but i am not connecded on the app? Try too log in and out, removed the app. What can i do?  Siri

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Family plan not working

No matter what I try to add someone to my spotify family account it just pops up blank (I tried to take a screenshot of the page to show what I mean but my keyboard does not seem to want to screenshot) therefore I can not add any of my family members...

Newbie

No matter what I try to add someone to my spotify family account it just pops up blank (I tried to take a screenshot of the page to show what I mean but my keyboard does not seem to want to s...

161 Views

0 replies

0 likes

  • 161 Views
  • 0 replies
  • 0 likes

Filter explicit

Is there still no way to filter out explicit content???

Newbie

Is there still no way to filter out explicit content???

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Sharing a family premium account with siblings overseas

My mum and I are craving for a family premium plan and would like to share with my brother who is working in London and my sister who is working in Vancouver. So how does it work? Would they be able to access to this membership? Many thanks! Christin...

Newbie

My mum and I are craving for a family premium plan and would like to share with my brother who is working in London and my sister who is working in Vancouver. So how does it work? Would they be a...

ginnymnyc

Newbie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Premium for family - Can't invite

Purchased premium for family (was already premium). Email directs me to invite, but blank screen (no option to invite). Anyone else having this problem? Suggestions?

Newbie

Purchased premium for family (was already premium).  Email directs me to invite, but blank screen (no option to invite).  Anyone else having this problem?  Suggestions?

jsannn

Community Legend

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accepting invitation family premium: oops something went wrong please try again

Hi, When my brother tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw.This is dutch for: Oops! Something went wrong. Please try again. We have tried several different ...

Casual Listener

Hi,   When my brother tries to accept the family premium invitation, the following notification appears: Oeps! Er is iets fout gegaan. Probeer het opnieuw. This is dutch for: Oops! S...

Martuxca

Casual Listener

2087 Views

9 replies

1 likes

  • 2087 Views
  • 9 replies
  • 1 likes

Cannot join Family

I was reinvited into my Family's spotify premium account after being kicked out because I forgot to verify but everytime I rejoin or attempt to accept the invite I get the message "Oops something went wrong" and "please try again" but all attempts le...

Newbie

I was reinvited into my Family's spotify premium account after being kicked out because I forgot to verify but everytime I rejoin or attempt to accept the invite I get the message "Oops something w...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Posso remover alguem do plano familiar e depois adicionar o mesmo

queria remover o meu irmao da conta familiar, para ele poder usar com a da namorada, porem posso adicionalo depois novamente caso ele precise ? tem algum tempo especifico pra que ele poder voltar ao meu plano ?

Newbie

queria remover o meu irmao da conta familiar, para ele poder usar com a da namorada, porem posso adicionalo depois novamente caso ele precise ? tem algum tempo especifico pra que ele poder voltar ao ...

3512 Views

0 replies

1 likes

  • 3512 Views
  • 0 replies
  • 1 likes

Superuser Contribution No puedo enviar invitaciones al plan familiar premium

Spotify simplemente no me da la opción, al querer administrar mi plan familiar no me pone los menús para enviar invitaciones

Newbie

Spotify simplemente no me da la opción, al querer administrar mi plan familiar no me pone los menús para enviar invitaciones 

JoseLazarte

Casual Listener

2943 Views

4 replies

2 likes

  • 2943 Views
  • 4 replies
  • 2 likes

Familiy account issue got invite but still free account

I have created a fimily account and invited my daughter. she gets the invitation email and when I click on accept I a spotify window opens but I don´t get a window where I can write the invitation coed into and she still has a free account

Casual Listener

I have created a fimily account and invited my daughter. she gets the invitation email and when I click on accept I a spotify window opens but I don´t get a window where I can write the invitation co...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

Solved!! Account gets paused all the time

I have a family plan and have sent invites to other family members to use it. However, any time more than one of us tries to use Spotify at same time, I get kicked off with the "Your account is being used somewhere else." How do I resolve this? Multi...

Newbie

I have a family plan and have sent invites to other family members to use it. However, any time more than one of us tries to use Spotify at same time, I get kicked off with the "Your account is b...

jsannn

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Forgot exact adress

I had a family plan a while ago; now i started again, but i can't remember how i put my adress *EXACTLY* which i think is super stupid thing, now, how i check my adress?

Regular

I had a family plan a while ago; now i started again, but i can't remember how i put my adress *EXACTLY* which i think is super stupid thing, now, how i check my adress?  😕

Iramiz

Regular

977 Views

10 replies

0 likes

  • 977 Views
  • 10 replies
  • 0 likes

listen to music at the same time

Hi, I have de family premium account with members of my family. Why can´t I listen to music at the same time as my sister? One of us always gets kicked out. Thanks, Marie

Newbie

Hi,   I have de family premium account with members of my family. Why can´t I listen to music at the same time as my sister? One of us always gets kicked out.   Thanks,   Marie

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Can't manage the Family account

I have an active Premium for Family account but the 'manage your family account' page comes up completely blank. I can't add or remove members. One of the members has been kicked out and I would like to add her again. See attached.

Newbie

I have an active Premium for Family account but the 'manage your family account' page comes up completely blank. I can't add or remove members. One of the members has been kicked out and I w...

Huib30

Newbie

420 Views

3 replies

1 likes

  • 420 Views
  • 3 replies
  • 1 likes

Cant join Premium for family

I cant join the Premium for family, i just keep getting an error saying 3-oops something went wrong, please try again.i have tried useing different browsers and getting the invite resent but i always get the error

Newbie

I cant join the Premium for family, i just keep getting an error saying 3-oops something went wrong, please try again. i have tried useing different browsers and getting the invite resent but i...

destrukt1v

Newbie

395 Views

1 replies

1 likes

Premium for Family
  • 395 Views
  • 1 replies
  • 1 likes