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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27581 Views
44 replies
4 likes
Hello, I'd used family premium subscription for a month but the support team mailed me about my friend address verification. I've no idea what to do because we live in the same dorm. Maybe they filled their home address. Now i sent the invitation aga...
Hello, I'd used family premium subscription for a month but the support team mailed me about my friend address verification. I've no idea what to do because we live in the same dorm. Maybe they f...
212 Views
0 replies
0 likes
I have a family acount and i send the invitation and the person does not get the email, I re-send the invitation and still the person doesnt get the email. I have tried with different emails with no result. HELP PLEASE
I have a family acount and i send the invitation and the person does not get the email, I re-send the invitation and still the person doesnt get the email. I have tried with different emails with n...
174 Views
0 replies
0 likes
I am trying to add my daughter to my family plan. She receives the Spotify email invite and hits the "Accept Invitation" button. After pressing the button, it takes her to the login screen. I have created a user account for her and logging in and I h...
I am trying to add my daughter to my family plan. She receives the Spotify email invite and hits the "Accept Invitation" button. After pressing the button, it takes her to the login screen. I have c...
228 Views
0 replies
0 likes
Hola, tengo problemas para agregar a mis papas al plan familiar premium, al momento de ingresar todos los datos, marca error, todos vivimos en la misma direccion y aun asi no me permite, me podrian ayudar?
Hola, tengo problemas para agregar a mis papas al plan familiar premium, al momento de ingresar todos los datos, marca error, todos vivimos en la misma direccion y aun asi no me permite, me podrian a...
158 Views
0 replies
0 likes
I got the family-premium request to my email but when I click the link where its supposed to give me the acceptation it doenst work and it just throws me to completely white page. What am I doing wrong?
I got the family-premium request to my email but when I click the link where its supposed to give me the acceptation it doenst work and it just throws me to completely white page. What am I doing wrong?
184 Views
0 replies
0 likes
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of the account send me an invitation, but I still haven'...
After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of t...
Community Legend
381 Views
1 replies
0 likes
My sister is a photographer for a national wedding company. Meaning she is home maybe one day a week. Every other day she is traveling to some venue across the country. Sometimes she doesn't even come home, she will visit friends and hop from one sta...
...oesn't even come home, she will visit friends and hop from one state to the next. How long can my sister not be at our home address before it will become an issue with Family for Spotify? I w...
Community Legend
276 Views
1 replies
0 likes
I am trying to add my brother to our family spotify account and it wont let me, i think it is because his account says his location is in ireland. we are currently away in ireland and i have just set up his account. how can i change it back to U.K
I am trying to add my brother to our family spotify account and it wont let me, i think it is because his account says his location is in ireland. we are currently away in ireland and i have j...
173 Views
0 replies
0 likes
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My Son has been added an accepted and he appears as "active", even his account says premium, but he can't play any song he wants... it still has to be in s...
I just made a family account. I am the "owner" of the plan, and all premium works good for me. My Son has been added an accepted and he appears as "active", even his account says premium, but he c...
214 Views
0 replies
1 likes
Hello,I used the spotify family subscription already since several months. Spotify debit always 14,99€ per month with PayPal, but in the last month Spotify debit additional 2,81€ to the 14,99€. Why debit Spotify this additional amount of 2,81€? I nev...
Hello, I used the spotify family subscription already since several months. Spotify debit always 14,99€ per month with PayPal, but in the last month Spotify debit additional 2,81€ to t...
271 Views
0 replies
0 likes
there is a sale for premium. Well i have ininal card and there is money in it but i cant fu*kin pay. It always says there is an error at payment. (I am writing card infos all true help me plzzz)
there is a sale for premium. Well i have ininal card and there is money in it but i cant fu*kin pay. It always says there is an error at payment. (I am writing card infos all true help me plzzz)
293 Views
0 replies
0 likes
Esqueci meu endereco do plano familiar e nao consigo adicionar novos membros
Esqueci meu endereco do plano familiar e nao consigo adicionar novos membros
224 Views
0 replies
0 likes
Moro no Brasil e tenho o plano familiar. Agora estou fora do pais por uns meses e nao estou conseguindo usar o aplicativo. Aparece a mensagem que so posso usar o aplicativo por 14 dias fora do Brasil. Gostaria de voltar a usar normalmente o Spotify. ...
Moro no Brasil e tenho o plano familiar. Agora estou fora do pais por uns meses e nao estou conseguindo usar o aplicativo. Aparece a mensagem que so posso usar o aplicativo por 14 dias fora do Brasil...
Spotify Star
5717 Views
5 replies
0 likes
Hi - I have a premium account for the family but at the moment there is one shared user id and only one person can stream at a time in the house. We have one account and 4 users, so do I need to set up 3 new free accounts and then invite those users ...
Hi - I have a premium account for the family but at the moment there is one shared user id and only one person can stream at a time in the house. We have one account and 4 users, so do I need t...
Community Legend
1140 Views
1 replies
0 likes
Hi I've bought family membership, daughter received her email message and registered but her phone spotify app says she needs to buy premium to download songs etc .. please advise, in the original email there was a code but it's not clear where she n...
Hi I've bought family membership, daughter received her email message and registered but her phone spotify app says she needs to buy premium to download songs etc .. please advise, in the original e...
189 Views
0 replies
0 likes
Hi, I cann't add family members to my premium account. Cause according to Spotify I am not the main user, which I am really convinced I am. How do I find out which account has the capability to add family members.
Hi, I cann't add family members to my premium account. Cause according to Spotify I am not the main user, which I am really convinced I am. How do I find out which account has t...
159 Views
0 replies
0 likes
When I ask for the invite to add a family member, the email doesn't ever come!!!
When I ask for the invite to add a family member, the email doesn't ever come!!!
143 Views
0 replies
0 likes
Boa noite participo de um plano familiar e fui excluido sendo que moro na residencia do administrador mas nao consigo voltar mesmo me mandando convite aparece a mensagem (algo esta errado) quando vou digitar os dados, ja tentei usar o codigo do resga...
Boa noite participo de um plano familiar e fui excluido sendo que moro na residencia do administrador mas nao consigo voltar mesmo me mandando convite aparece a mensagem (algo esta errado) quando vou...
207 Views
0 replies
1 likes
I have been trying for many times to accept the invitation to join the family plan and confirm it by submitting the required details. But then there goes a message "3 - Oops something went wrong, please try again." Is there any reason why did I get t...
I have been trying for many times to accept the invitation to join the family plan and confirm it by submitting the required details. But then there goes a message "3 - Oops something went wrong, p...
Casual Listener
1106 Views
2 replies
3 likes
Can I add my college student to my family plan if he resides at a different address? If not, what would be the best/most cost effective plan for my family of 5 (with one residing in a dorm)?
Can I add my college student to my family plan if he resides at a different address? If not, what would be the best/most cost effective plan for my family of 5 (with one residing in a dorm)?
216 Views
0 replies
0 likes
