Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I don't receive my invitation for Premium for Family

I don't receive my invitation for Premium for Family

After moving back to Bulgaria from the U.S. I canceled my Premium account and now want to join my family's. I switched the country on my profile to Bulgaria, and had the family member in charge of the account send me an invitation, but I still haven't received anything on my email (she sent it yesterday and then resent it today). 

Reply
1 Reply

Hello @mgeorgiev

 

Welcome back to Bulgaria 🙂 Can you try checking the spam folder in your email account - sometimes the emails from Spotify are incorectly filtered. If there is still no mail there maybe try to use different email address. It does not need to be the same one your Spotify account is registered with, there will be a link inside the email and by clicking it you will attack your Spotify account to Family.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random