Adding family members

[Fooey73]

Hi. I've just up graded to family premium and have successfully added my wife but now I'm trying to add my daughter the same way and it won't got past the screen where the recipient fills in their details. The button says continue but after I full it all in for her it won't continue. She is old enough and has her own email address and lives in my home. Had anyone else come across this? Thanks in advance.

[HighKingKyle]

I have as well! I was able to add my brother to my plan about 2 months ago, but today I've tried to add my mother (who lives at the same address as us) and I get stuck on that screen as well. I've hit the "Confirm" button at least 10 times, and nothing seems to happen.

[Weerz]

Same problem here: https://community.spotify.com/t5/Premium-for-Family-Student/Verifying-Address-for-Family-Subscriptio...

Looks like a bigger problem in website.

No communication from Spotify yet.

[Masik73]

Hi. Same problem here. I'm trying to add my girlfriend who lives with me but after filling all the information required the continue button doesn't work.

I've tried with two different computers and different browsers but nothing changed.

As many users are involved, it looks like a big problem of the website. 

[Fooey73]

Seems quite a few are having the same problems. Hopefully Spotify can sort it out their end.

[Masik73 · Accepted solution]

Hi! I've got the solution with a workaround thanks to spotify chat support. They said me not to use the link received in the invitation mail but after connecting to the platform insert manually this address in the browser:

https://www.spotify.com/family/redeem/

Doing this you should be redirect to the code insert page and then to the page with name and address information. After filling all information press the button continue and eventually it'll work. 

Hope that helps.

[Fooey73]

Just tried it and it's worked. Brilliant! My only regret is I'll be hearing Justin Beiber constantly now my daughter is on premium. Oh well. As long as she is happy. Thanks for sorting it. Cheers 👍.

[Weerz]

Realy nice, it works!

Bummer that the normal website/link did not work, but meanings to an end 🙂

[trishw1424]

I'm not sure what you mean by connecting to the platform. I had a premium account and for Christmas I decided to upgrade to the family plan. I've invited the people I wanted to add, but every time they receive an email it gives a redeem code and a button to click to accept the invitation, and a link to click on. When I click on the link  or the accept invite, it goes right to my account overview page and I see nothing else to add redeem code. I've even signed out of my account and tried like the help support suggested and it is still not working. Do all the people I invite have to create their own accounts first?