Verifying Address for Family Subscription

[AmeelB]

I've sent my dad an invite for a family subscription. All seems fine until we get to the verify address page. We fill in the details fully, but when we click on the Continue button literally nothing happens. Tried on a laptop and on a ipad. Same result.

Help appreciated

[Weerz]

Same problem here!

I have tried multiple laptops/phones/browsers, no solution.
The button "Continue" does nothing!

[Adict0]

Same Problem HERE! Im paying for this but i jujst cant use the service! This is absurd! I cant even get a response from spotify! this is outrageous!

[Peter234423]

Same here. Spotify fix this please!

[Adict0]

look at this https://community.spotify.com/t5/Accounts/I-ve-been-removed-from-my-subscription/m-p/1838731#M353024

[AmeelB]

There is no solution here.

[Adict0]

There is no solution anywhere...

[AmeelB · Accepted solution]

I just got the below from Spotify and it's resolved the issue...

Hi there,

Thanks for reaching out to us. Music is much better when you enjoy it with your family, so let's get this sorted out.

We've taken a look at your abeshoori account and found that there are 2 pending invites. Can you advise your invitees to accept your invite using a private window?

Sometimes the data stored in your browser can cause issues, but we can work around this by using a private/incognito window where no data is stored. Here’s how:
Open your web browser.
Open a private session.
Most browsers will open a private session if you press Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac). If that doesn’t work, you should find the option to open a new private/incognito window in your browser’s menu bar.
Open the web page in this private window.
That should do the trick! If you’re still having issues, please let us know the usernames or email addresses of your invitees and we'll check them out backstage.

Otherwise, we're just an email away if we can help with anything else.

All the best,

Efraim

[AmeelB]

I've just posted the solution

[AmeelB]

Just posted the solution