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I joined the premium for family plan and proceeded to send invite to my kids. They all got the invitation email and clicked on the link. They then filled out all the necessary information (name, address etc) and clicked on the "confirm" button. But NOTHING happens. There are no error messages. The button just does nothing.
Very frustrating! Please tell me what i am doing wrong or else fix this issue asap. You just charged me for the first month of the family plan but it is not working.
William
I have the exact same problem.
i'm trying to fix my son's invitation already for a week.
can anyone advise us properly
same here
I get Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.
... what can I do?
same problem here. Because they are kids I'm assuming they are all using your single email address. is this the problem??
i cant even get an accept page when i hit 'accept invite' on the email
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