Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Address issue not connecting.

Address issue not connecting.

When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix this? 

Plan

Premium

Country

 

Device

PC 

Operating System

 Windows 10

 

My Question or Issue

When trying to add my kids to the Spotify family account, the accounts aren't picking up the same address. I type in both to make sure and it's still saying not the same address. How can I fix this? 

Reply
1 Reply

Double-check the address details you've entered for both your account and your kids' accounts. Ensure they match exactly, including any punctuation or abbreviations. If you're sure the address is correct, you may try resetting the address once.

 

If the problem persists, and you're certain the address details are correct, it's best to reach out to Spotify's official support team. They can provide specific assistance with account-related issues and help you get everything sorted out.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random