Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't add my daughter to my Family Plan

Can't add my daughter to my Family Plan

Hi

 

I have sent, canceled and resent an invite to my Family Plan to my daughter but for some reason after she enters all the information and clicks on Continue she gets a red error message saying she can't be added and a link to the help page for this. We have tried all the options there including cancelling the invite and resending it with same results.

 

Please help. I added my son with no problem. She is 22 and the date is OK.

 

Also, is this the only way to get help? I was looking for a helpdesk email or chat but found none.

 

Thanks

Percy

Reply
1 Reply

Hello!
Please fill out the online contact form to create a ticket with Support. If, for whatever reason, you cannot use the form, or would prefer not to, support can also be reached on twitter by reaching out to @SpotifyCares, or on Facebook by sending a message to the Spotify Cares Facebook page.
Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random