Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't join family plan

Can't join family plan

Avatar of
Not applicable
2024-06-26 04:21 AM
Trying to join as a member of a family plan from the manager of a duo, but I keep receiving an error whenever I attempt to verify the address. No further information is provided with the error, just to try again.
0 Likes
Reply
1 Reply

Avatar of Bittencourt
Spotify Star
Spotify Star
2024-06-26 05:09 AM

Hi there, and welcome to the Community!

 

Is your subscription still on Premium Duo? If so, I suggest that you cancel your current plan and wait until it reverts to Free. Than you can try to join the Family Plan and it should work.

 

Let me know if you have any other questions!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
0 Likes

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago in Social & Random
Read more