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Can't join my family account

Can't join my family account

 

Plan

Family Premium

Country

Honduras

 

Device

Iphone 11

 

 

My Question or Issue

 

I was trying to access my family's plan but it doesn't let me because it believes I live in another country. My family is paying for this subscription and I don't understand why it does not let me join it. I need help pls! I tried changing the country that profiles says which is US, but it does not let me. I live in Honduras in the same house. 

 

Reply
1 Reply

Hey there @bollinguis!

 

Thanks for reaching out to us on the Community about this. We'll gladly help you out.

 

It's possible that Spotify cannot detect your location if you're using a VPN. 

 

We recommend turning that off or using an different network to change your country settings. 

 

It's also a good idea to give it a shot in an incognito window to avoid any issues with the stored cache in your browser.

 

Let us know how it goes! We'll be here if you have any questions.

ElenaModerator
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