Can't log on my family plan because we can't match de Zipcodes

[marcelopimenta]

Does anyone know how to fix this issue?

My wife has the Family subscription, but her zipcode option is blocked.

When she invites me to join, our zipcodes don't match.

How can we solve that?

[MonicaM_Bogota]

Hi, @marcelopimenta!

Welcome to the Spotify Community. 

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.