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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70505 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48055 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189621 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27693 Views
44 replies
4 likes
Does anyone know how to fix this issue?My wife has the Family subscription, but her zipcode option is blocked.When she invites me to join, our zipcodes don't match.How can we solve that?
Does anyone know how to fix this issue? My wife has the Family subscription, but her zipcode option is blocked. When she invites me to join, our zipcodes don't match. How can we solve that?
Roadie
237 Views
1 replies
1 likes
Hola!Tengo cuenta premium pero ahora quisiera migrar a plan familiar para incluir a mis sobrinos.Cómo le hago?
Hola! Tengo cuenta premium pero ahora quisiera migrar a plan familiar para incluir a mis sobrinos. Cómo le hago?
Roadie
247 Views
1 replies
0 likes
I've upgraded from Premium to Premium Family today. After i've send the invitations to my family, nobody got a code. If you press the button accept invitation, there appears just the email address but no code. Can someone tell me what to do? Thanks
I've upgraded from Premium to Premium Family today. After i've send the invitations to my family, nobody got a code. If you press the button accept invitation, there appears just the email address b...
Casual Listener
314 Views
2 replies
0 likes
Hello, I need your help please! I was a Premium member of Spotify. I joined one of my Family member and we took the Premium for Family Plan.. I cannot remove my credit card and Spotify continue to charge our 2 credit cards each month since the last 3...
Hello, I need your help please! 🙂 I was a Premium member of Spotify. I joined one of my Family member and we took the Premium for Family Plan.. I cannot remove my credit card and Spotify c...
295 Views
0 replies
0 likes
Every time I try and accept the invitation for Family get same error message (in french or english). been trying for two weeks now.Any ideas?
Every time I try and accept the invitation for Family get same error message (in french or english). been trying for two weeks now. Any ideas?
Newbie
856 Views
1 replies
0 likes
Öğrenci indirimi için 6.99TL değerinde ücret çekildi fakat premium yükseltmesi hala hesabıma gelmedi gerekenin yapılmasını istiyorum.
Öğrenci indirimi için 6.99TL değerinde ücret çekildi fakat premium yükseltmesi hala hesabıma gelmedi gerekenin yapılmasını istiyorum.
Casual Listener
489 Views
1 replies
0 likes
Hi,I am currently abroad as I work overseas quite a lot. I am currently on Spotify premium and I have just agreed to be a part of my fiance's family subscription. I live with him normally however I am currenty staying abroad. How can I redeem my Spot...
Hi, I am currently abroad as I work overseas quite a lot. I am currently on Spotify premium and I have just agreed to be a part of my fiance's family subscription. I live with him normally however I...
169 Views
0 replies
0 likes
Hello community, Me and my older brother both are living at the same adress also working at the same adress as well.. He bought Family subscription and sent me an invite to subscribe it.. But regrettably whatever I do, I could not sign up to family m...
Hello community, Me and my older brother both are living at the same adress also working at the same adress as well.. He bought Family subscription and sent me an invite to subscribe it.. B...
Casual Listener
1501 Views
3 replies
3 likes
Buenas,Intento añadir algunos miembros al plan familiar, indicandole exactamente la misma dirección que yo añadí. Esto me ha funcionado para algunos miembros pero para otros, cuando intentamos validar la subscripción, el sistema reporta un error y no...
Buenas, Intento añadir algunos miembros al plan familiar, indicandole exactamente la misma dirección que yo añadí. Esto me ha funcionado para algunos miembros pero para otros, cuando intentamos...
Not applicable
406 Views
2 replies
0 likes
Hello, I received the mail to accept the family invitation but if I click on it I get a black screen and I can not accept anything now.What is the problem?
Hello, I received the mail to accept the family invitation but if I click on it I get a black screen and I can not accept anything now. What is the problem?
Casual Listener
284 Views
2 replies
0 likes
I bought the premium family and followed the instructions to add members and the box that I should see "invite member" is a blank white box. I cancelled the subscription and then purchased it again. That did not solve it. I looked in my email to see ...
I bought the premium family and followed the instructions to add members and the box that I should see "invite member" is a blank white box. I cancelled the subscription and then purchased i...
Roadie
296 Views
1 replies
0 likes
My wife sent me an invite to the family plan but none of the codes work
My wife sent me an invite to the family plan but none of the codes work
Roadie
282 Views
1 replies
0 likes
Dear Spotify My brother is having an issue logging into my spotify family account. It says that the address does not match the address I registered with. This is pretty odd as there can only be one address. I'm wondering is he typying in the details ...
Dear Spotify My brother is having an issue logging into my spotify family account. It says that the address does not match the address I registered with. This is pretty odd as there c...
Roadie
445 Views
1 replies
0 likes
My family has bought a family plan and sent an invitation to me. After I input my personal information for vertification, i dont know why it shows the message "3 - Oops something went wrong, please try again."? Does it mean my information is incorrec...
My family has bought a family plan and sent an invitation to me. After I input my personal information for vertification, i dont know why it shows the message "3 - Oops something went wrong, p...
Roadie
749 Views
1 replies
0 likes
Hola a todos, con el pago del prremium de este mes.... se han quedado fuera los miembros de mi familia, y al vovlerlos a meter me dice que tienen que vivir donde yo vivo... genial... pero cuando los vuelvo a invitar y rellenan los datos .... pone que...
Hola a todos, con el pago del prremium de este mes.... se han quedado fuera los miembros de mi familia, y al vovlerlos a meter me dice que tienen que vivir donde yo vivo... genial... pero cuando los ...
Roadie
220 Views
1 replies
0 likes
Bonsoir! Je suis un client de Rogers depuis 6 mois et j’avais Spotify Premium gratuit! Mais là ma période gratuite est finie...Rogers veux 19.99 pour 3 lignes et vous Spotify de Spotify voulez 14.99 pour 5 !!!on parle toujours de Spotify Premium.alor...
Bonsoir! Je suis un client de Rogers depuis 6 mois et j’avais Spotify Premium gratuit! Mais là ma période gratuite est finie... Rogers veux 19.99 pour 3 lignes et vous Spotify de Spotify voul...
317 Views
0 replies
0 likes
i want to remove one member and add another on my family account, but since all 6 accounts are "active", and I can't do this operation. It's like russian roulette on my accounts . someone has the same problem and the solution? thanks
i want to remove one member and add another on my family account, but since all 6 accounts are "active", and <null, undefined> I can't do this operation. It's like russian roulette on my a...
Roadie
245 Views
1 replies
0 likes
Estou a exatos 3 meses com problemas ao fazer meu irmao entrar na conta familiar premium. Envio o convite, preencho as informacoes como CEP e Rua e recebo a mesma mensagem: Ops, tivemos um problema. Essa é a 4ª vez que entro em contato de diversas ma...
Estou a exatos 3 meses com problemas ao fazer meu irmao entrar na conta familiar premium. Envio o convite, preencho as informacoes como CEP e Rua e recebo a mesma mensagem: Ops, tivemos um problema. ...
216 Views
0 replies
0 likes
I'm Italian but living in Ecuador me and my dad had to put Italy as country of his account as the credit card he's using is from Italy. I cannot join the family as I can't change the country of my account to anything a part from ec. Pls help
I'm Italian but living in Ecuador me and my dad had to put Italy as country of his account as the credit card he's using is from Italy. I cannot join the family as I can't change the country of my a...
179 Views
0 replies
0 likes
Ao receber o email da minha irmã para confirmação da inclusão no plano família, preencho o formulário e posteriormente aparece um erro:3 - tente de novo. isso já foram inúmeras tentativas. alguem me ajuda por favoooor
Ao receber o email da minha irmã para confirmação da inclusão no plano família, preencho o formulário e posteriormente aparece um erro: 3 - tente de novo. isso já foram inúmeras tentativas....
Newbie
232 Views
1 replies
0 likes
