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Forum Posts

Solved!! I can’t join our family subscription

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

Broderickcotter

Visitor

70479 Views

62 replies

4 likes

Premium for Family
  • 70479 Views
  • 62 replies
  • 4 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

Camille17

Visitor

48012 Views

19 replies

4 likes

Premium for Family
  • 48012 Views
  • 19 replies
  • 4 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

reinhard_sch

Casual Listener

189582 Views

264 replies

32 likes

Premium for Family
  • 189582 Views
  • 264 replies
  • 32 likes

Solved!! Agregar familiar

Hola. Tengo contratado el plan familiar y por ello me cobran $54 (Pesos Argentinos) en el cual solamente tengo a uno de mis hermanos. Al querer agregar otro voy a la parte de administración de la página, donde dice "Haz clic en "invitar" para ofrecer...

Casual Listener

Hola. Tengo contratado el plan familiar y por ello me cobran $54 (Pesos Argentinos) en el cual solamente tengo a uno de mis hermanos. Al querer agregar otro voy a la parte de administración de la pág...

juandsab5

Newbie

57059 Views

25 replies

1 likes

Account
Premium
Subscription
  • 57059 Views
  • 25 replies
  • 1 likes

Solved!! Problem sending an invitation

I want to invite a son to a Family account, but when trying to submit an application, there is a problem with the email address format. Where could the problem be?

Casual Listener

I want to invite a son to a Family account, but when trying to submit an application, there is a problem with the email address format. Where could the problem be?

Raddy_CZ

Casual Listener

621 Views

3 replies

0 likes

  • 621 Views
  • 3 replies
  • 0 likes

Superuser Contribution No llega correo de invitación

Holaa, le he mandado la invitación a mi hermano para que se una al plan familiar, pero no le llega a su correo. Él estaba suscrito mediante Itunes, pero canceló la suscripción hace 20 días aproximadamente y su cuenta está en modo free desde hoy. Incl...

Newbie

Holaa, le he mandado la invitación a mi hermano para que se una al plan familiar, pero no le llega a su correo. Él estaba suscrito mediante Itunes, pero canceló la suscripción hace 20 días aprox...

majoh_28

Newbie

396 Views

2 replies

0 likes

  • 396 Views
  • 2 replies
  • 0 likes

Not getting family invite email

As title says, my family member is not receiving the invite email. Email server at hotmail.com. Her email has some capital letters in it, but spotify only accept typing in all lowercase letters. Not sure if it's case sensitive or not.I tried debuggin...

Newbie

As title says, my family member is not receiving the invite email. Email server at hotmail.com. Her email has some capital letters in it, but spotify only accept typing in all lowercase letters. N...

160 Views

0 replies

0 likes

  • 160 Views
  • 0 replies
  • 0 likes

Tengo un plan familiar y agregué a un familiar pero no puede descargar música

Lo agregué al plan familiar en su cuenta dice que ya es premium pero cuando ya vamos a la aplicación no aparece descargar y dice que tiene que unirse a premium vuelvo a la página donde acepta su invitación y sigue diciendo que ya pertenece a un plan ...

Newbie

Lo agregué al plan familiar en su cuenta dice que ya es premium pero cuando ya vamos a la aplicación no aparece descargar y dice que tiene que unirse a premium vuelvo a la página donde acepta su invi...

185 Views

0 replies

0 likes

  • 185 Views
  • 0 replies
  • 0 likes

Problema em Aceitar convite de plano familiar

Adivinhem!!!! Problema Clássivo do Spotify. É preciso ser um gênio para desenvolver um sistema tão TRAVADO como este. Vamos lá:Estou com problemas para aceitar o convite do plano familiar.Moramos no mesmo endereço, estamos com o mesmo CEP cadastrado,...

Newbie

Adivinhem!!!! Problema Clássivo do Spotify. É preciso ser um gênio para desenvolver um sistema tão TRAVADO como este. Vamos lá: Estou com problemas para aceitar o convite do plano familiar. Moramos...

542 Views

0 replies

1 likes

  • 542 Views
  • 0 replies
  • 1 likes

Tarif étudiant

Bonjour,J'ai essayé de m'abonner au tarif étudiant avec mon écolemais je n'arrive pas à trouver École Bleue qui se situe au 146, Rue de charonne 75011 Paris.Que dois-je faire ?Merci

Newbie

Bonjour, J'ai essayé de m'abonner au tarif étudiant avec mon école mais je n'arrive pas à trouver École Bleue qui se situe au 146, Rue de charonne 75011 Paris. Que dois-je faire ? Merci 

Agalou

Newbie

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Address and Members of family not displayed

I cannot see my adress and I who is part of my subscription plan. My account name in the top is also diplayed as a bunch of symbols (most likely my id tag or something simillar)

Casual Listener

I cannot see my adress and I who is part of my subscription plan.  My account name in the top is also diplayed as a bunch of symbols (most likely my id tag or something simillar) 

sirstoffer

Casual Listener

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi hatası

Merhaba,Telefonda uygulama üzerinden öğrenci indiriminden faydalanabilmek için kayıt işlemi yapmaya çalıştım .kredi kartı numaralarını girdikten sonra okul ile ilgili işlemlerde dosya seçme işlemi yapmak için bastığım buton çalışmadı ve programdan çı...

Casual Listener

Merhaba, Telefonda uygulama üzerinden öğrenci indiriminden faydalanabilmek için kayıt işlemi yapmaya çalıştım .kredi kartı numaralarını girdikten sonra  okul ile ilgili işlemlerde dosya seçme i...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Superuser Contribution Aile için premium hesap giriş problemi

Merhabalar, Spotify Aile için Premium hesabı kullanıyorum. Eşim çok önceden hesaba ekliydi. Geçtiğimiz hafta kardeşimi pakete dahil ettikten sonra eşimi hesaptan attı. Ve şu anda eşimi tekrar hesaba dahil etmeye çalıştığımızda kodu ve adres bilgileri...

Casual Listener

Merhabalar, Spotify Aile için Premium hesabı kullanıyorum. Eşim çok önceden hesaba ekliydi. Geçtiğimiz hafta kardeşimi pakete dahil ettikten sonra eşimi hesaptan attı. Ve şu anda eşimi&nbsp...

Agathon

Casual Listener

2642 Views

2 replies

1 likes

  • 2642 Views
  • 2 replies
  • 1 likes

Adding existing account holders to Family Plan

I had a Premium plan that I paid for and two family members had the Premium plan paid for by our wireless provider - Rogers - and their plan is ending in a few weeks. I purchased the Family plan today and trying to add them. We don't want to start ov...

Newbie

I had a Premium plan that I paid for and two family members had the Premium plan paid for by our wireless provider - Rogers - and their plan is ending in a few weeks. I purchased the Family plan t...

jarredmorley

Roadie

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

THIS IS IMPOSSIBLE! HULU/SPOTIFY

First off, I HATE that spotify has no viable source of customer service. I don't have Twitter, I don't feel I should have to take my issue to a community blog to solve it. Secondly. If anyone from actual spotify sees this I need to cancel my hulu sub...

Newbie

First off, I HATE that spotify has no viable source of customer service. I don't have Twitter, I don't feel I should have to take my issue to a community blog to solve it.   Secondly. If anyon...

202 Views

0 replies

0 likes

  • 202 Views
  • 0 replies
  • 0 likes

Otro Administrador en mi cuenta

Tengo una Cuenta Spotify Premiun Plan Familiar y la pago yo, pero aparece otro usuario como administrador y no puedo hacer nada, como puedo cambiar eso

Casual Listener

Tengo una Cuenta Spotify Premiun Plan Familiar y la pago yo, pero aparece otro usuario como administrador y no puedo hacer nada, como puedo cambiar eso

user-removed

Not applicable

1104 Views

3 replies

1 likes

Account
Premium
Security
  • 1104 Views
  • 3 replies
  • 1 likes

Spotify wilt niet upgraden

Ik deel een Spotify (Premium Family) account met mijn familie. Nu lukt het bij iedereen om Premium te gebruiken. Ik heb alle gegevens ingevuld en het is bevestigd, ook bij degene die over de betalingen gaat. Zij geeft aan dat mijn account op actief s...

Newbie

Ik deel een Spotify (Premium Family) account met mijn familie. Nu lukt het bij iedereen om Premium te gebruiken. Ik heb alle gegevens ingevuld en het is bevestigd, ook bij degene die over de b...

590 Views

0 replies

0 likes

  • 590 Views
  • 0 replies
  • 0 likes

Öğrenci İndirimi Ödeme Sorunu

Spotify premium'a öğrenci indirimli bir şekilde geçmek için android telefonumdan kart bilgilerimi girdim, ücret alınmadığı söyleniyordu, ardından benden öğrenci olduğuma dair bir dosya göndermemi istediler (transkript, ders programı vs.) ben o dosyay...

Visitor

Spotify premium'a öğrenci indirimli bir şekilde geçmek için android telefonumdan kart bilgilerimi girdim, ücret alınmadığı söyleniyordu, ardından benden öğrenci olduğuma dair bir dosya göndermemi ist...

user-removed

Not applicable

450 Views

4 replies

0 likes

  • 450 Views
  • 4 replies
  • 0 likes

Spotify Türkiye Öğrenci İndirimi Sorunu

Merhabalar Spotify Staff'leri Öğrenci İndirimden Yararlanmak İstedim aldıgım zaman baktım git parya gitmiş ama üniversite öğrencisi olmam needğini gördüm paramı geri iade edilmesinin istiyorum

Casual Listener

Merhabalar Spotify Staff'leri Öğrenci İndirimden Yararlanmak İstedim aldıgım zaman baktım git parya gitmiş ama üniversite öğrencisi olmam needğini gördüm paramı geri iade edilmesinin istiyorum 

jexymaintv

Casual Listener

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

PLAN FAMILIAR FALLA AL AUNTENTICAR DIRECCION

Al tratar de dar de alta a un familiar le pide dirección de domicilio,introducimos mi dirección y manda error de domicilio, hay alguna manera de verificar mi domicilio y ver cual esta registrado porque no está funcionando el plan, nota: ya había esta...

Newbie

Al tratar de dar de alta a un familiar le pide dirección de domicilio,introducimos mi dirección y manda error de domicilio, hay alguna manera de verificar mi domicilio y ver cual esta registrado porq...

ject

Newbie

20363 Views

15 replies

1 likes

  • 20363 Views
  • 15 replies
  • 1 likes

jag får inte upp där man ska ange inloggningskoden när jag försöker logga inn med premium family

jag har hel dagen försökt logga inn på premium family, min mamma har skickat koden flera gånger men jag får inte upp där man ska ange inloggningskoden utan den går direkt till där man ska ange sin adress osv. Hur kan man lösa detta problemet?

Newbie

jag har hel dagen försökt logga inn på premium family, min mamma har skickat koden flera gånger men jag får inte upp där man ska ange inloggningskoden utan den går direkt till där man ska ange sin a...

thstax

Newbie

2401 Views

1 replies

0 likes

  • 2401 Views
  • 1 replies
  • 0 likes

No invitation

Hi, my parent invite me to get in his Family Premium Group, but i didn't riceive the mail. He sent it 2 days ago. The other members have already received the mail and it's all ok...I have no other subscription. Any tips?Thank's

Casual Listener

Hi, my parent invite me to get in his Family Premium Group, but i didn't riceive the mail. He sent it 2 days ago. The other members have already received the mail and it's all ok...I have no other s...

belmuso

Casual Listener

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes