Didn't get 3 months for free

Andrea63 · 2019-10-14

I didn't get spotify free for 3 months and instead i paid immediately

Plan

Family premium

Country

Italy

My Question or Issue

Can i get my money and my 3 months for free??

Billy-J · 2019-10-16

Hey @Andrea63, thanks for reaching out to the Community!

To confirm, are you on a Premium Family plan? Also, have you tried Premium in the past, or used the same payment method for Spotify services?

Keep me posted 🙂

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Andrea63 · 2019-10-16

Thanks for answering, but this is my first time on spotify, i have never
used this account for spotify and never used before the paying metod i use
now...

Billy-J · 2019-10-19

Hey @Andrea63,

Thanks for getting back to me!

In that case, I'd recommend getting in touch with Customer Support here.

I hope this helps 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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