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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134600 Views
  • 32 replies
  • 8 likes
  • 134600 Views
  • 32 replies
  • 8 likes

Premium payment problem for family

Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to foreign transactions and online transactions. I tried 3 differe...

  • Newbie
  • Hello there. I am a long time premium family user. I have updated my payment plan on my credit card change but I am getting warnings that the payment was unsuccessful. my card is open to f...
  • OneByBoo
  • Roadie
  • 439 Views
  • 1 replies
  • 0 likes
  • Family payment
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family all'estero

Buongiorno,vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi? grazie

  • Newbie
  • Buongiorno, vorrei abbonarmi a spotify family ma un abbonato dovrebbe trasferirsi per un periodo all'estero. Ci sarebbero problemi?   grazie
  • Guido
  • Spotify Legend
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Asked for my ZIP code, but Hong Kong doesn't have ZIP codes

Hi,I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan.We live in Hong Kong, and there's no ZIP code around here. The local custom is to enter "0000" as zip code when a form really wants one, bu...

  • Newbie
  • Hi, I recently got the email asking for my ZIP code so I can continue being part of my girlfriend's family plan. We live in Hong Kong, and there's no ZIP code around here. The local custom is to e...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Missed payment day for Family plan

PlanPremium -FamilyCountry Phone Samsung S9+ My Question or IssueI pay for my family's family plan premium through paymaya. I didn't notice that my balance wasn't enough until I received a text message regarding my missed payment. Does spotify really...

  • Newbie
  •   Plan Premium -Family Country   Phone  Samsung S9+   My Question or Issue I pay for my family's family plan premium through paymaya. I didn't notice that my balance w...
  • Brunelicia
  • Community Legend
  • 1062 Views
  • 1 replies
  • 1 likes
  • 1062 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family account - issues entering address on new family member

Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here..... I'm on a Premium plan and have my wife and 1 daughter connected to the plan. I have just invited daughter # 2...

  • Casual Listener
  • Hi - First off, is there any direct email support for Spotify? I've spent too much time looking for assistance and now I'm posting here.....   I'm on a Premium plan and have my wife and 1 daug...
  • Peter
  • Spotify Legend
  • 1522 Views
  • 4 replies
  • 1 likes
  • Family Members
  • 1522 Views
  • 4 replies
  • 1 likes

Not able to renew Family Plan

I have tried different cards and none are working, all I get is a mesage, that there was not enough money, as a SMS, and on the website, it simply says that it can be done. I have double-checked the cards in question and they have credit. PlanPremium...

  • Casual Listener
  • ...hecked the cards in question and they have credit.   Plan Premium for Family Country   Device (PC/PS4/Moto G5s) Operating System ( Android Oreo, Windows 10,PS4)   My Q...
  • Brunelicia
  • Community Legend
  • 578 Views
  • 3 replies
  • 0 likes
  • Payment
  • 578 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Wasn’t Ever Able to Redeem Google Home Mini

PlanFamily Plan CountryUnited States My Question or IssueIve been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member and I was never able to redeem the free Google Home Mini because of site issues always glitch...

  • Newbie
  •   Plan Family Plan     Country United States   My Question or Issue Ive been a Spotify premium customer for longer than I can remember and a Spotify Family Plan Member a...
  • cnizegbu
  • Casual Listener
  • 916 Views
  • 4 replies
  • 0 likes
  • 916 Views
  • 4 replies
  • 0 likes

Solved!! Family account & nursing help

Hi,I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly.My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live underneath our roof, I would love to give her a spot on the fami...

  • Newbie
  • Hi, I'm on a Family Subscription, playing on Amazon Alexa and BlueSound mainly. My son has cystic fibrosis, we have a nurse that stays with him 1.5 days every week. While she doesn't live u...
  • Maxim
  • Spotify Star
  • 511 Views
  • 1 replies
  • 0 likes
  • nurse
    parttime
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution No invitation family account

I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam mail but nothing works

  • Casual Listener
  • I have a family account that I invited wife and children to, but one of the children does not get the invitation. Have tried sending from different devices, log in log out and check in the spam m...
  • Daisy
  • Spotify Legend
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

Plan Familiar duda

Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente?PlanFree/Premium/FamiliaCountry Chile/VenezuelaOperating System( Android Oreo, Windows 10) My Question or Issue

  • Newbie
  • Buenas quisisera cambiarme a plan familiar pero el lugar de residencia de mis familiares es de otro pais. Habra algun inconveniente? Plan Free/Premium/Familia Country  Chile/Venezuela Opera...
  • Brunelicia
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan will not verify my address

PlanFamily planCountryUSA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. When clicking on the link I rece...

  • Casual Listener
  •   Plan Family plan Country USA   My Question or Issue  In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it w...
  • Peter
  • Spotify Legend
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Familiar

La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador

  • Newbie
  •   La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador 
  • Peter
  • Spotify Legend
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't cancel my Premium for family subscription

PlanPremiumCountry Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and appears a message (add image) that says "You canceled your subscription. Your subscripc...

  • Casual Listener
  • Plan Premium Country  Mexico     My Question or Issue  I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and a...
  • Peter
  • Spotify Legend
  • 645 Views
  • 3 replies
  • 1 likes
  • 645 Views
  • 3 replies
  • 1 likes

Familiar Plan shutdowned when Student actived

My Question or IssueMy account was the owner of the Familiar Plan, I have shutdowned the renovation and started the Student Plan, the deadline for the familiar plan was 22/1(payed until that day) and now its been canceled and family who were with me ...

  • Casual Listener
  • ...bsp; day) and now its been canceled and family who were with me in the family plan now they dont have premium. How it could be solved?
  • Billy-J
  • Spotify Star
  • 437 Views
  • 3 replies
  • 0 likes
  • Student
  • 437 Views
  • 3 replies
  • 0 likes

Problems with Invites in Spotify Family

I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble joining my plan and gets "You're unable to join this...

  • Newbie
  • I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble j...
  • OneByBoo
  • Roadie
  • 638 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 638 Views
  • 1 replies
  • 0 likes

Family Premium Doesn't Allowed Multi-Play

PlanFamily PremiumCountry USADevice(iPhone 7+, iPhone 6)Operating System(iOS 10) My Question or Issue Despite that I have a family premium plan, that I've sent invites and the family (2 add'l) people have accepted the invites, we can not play music o...

  • Newbie
  • Plan Family Premium Country  USA Device (iPhone 7+, iPhone 6) Operating System (iOS 10)   My Question or Issue  Despite that I have a family premium plan, that I've s...
  • landonharris88
  • Composer
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Re-enter a member of a family plan

Hi, I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue? If I exclude in from the plan and send him the invitation again will this fix the issue? PlanPremium family ...

  • Casual Listener
  • Hi,    I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue?    If I exclude in from the p...
  • Bittencourt
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • Family Member
  • 457 Views
  • 3 replies
  • 0 likes

Solved!! Can't add to family plan my wife

PlanPremiumCountry LatviaDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue I have bought Family Premium Plan and sent invite to my wife, but she can't join to plan. We got same country in profile and live in the same address. ...

  • Casual Listener
  • Plan Premium Country  Latvia Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue  I have bought Family Premium Plan and sent invite to my w...
  • AigarsJ
  • Casual Listener
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family Lost Premium.

Hi Guys,Been paying for premium family for a while now. I am the owner of the account. Everyone else in the family still has premium, but it has dropped off my account. As the owner i have no way to drop off and re-join.It all still looks valid on th...

  • Casual Listener
  • Hi Guys, Been paying for premium family for a while now. I am the owner of the account. Everyone else in the family still has premium, but it has dropped off my account. As the owner i have no way t...
  • Guido
  • Spotify Legend
  • 774 Views
  • 3 replies
  • 0 likes
  • 774 Views
  • 3 replies
  • 0 likes

Problemas com plano familiar

Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fazer? #help #spotfy

  • Newbie
  •   Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fa...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 2 replies
  • 0 likes
  • plano familiar
  • 426 Views
  • 2 replies
  • 0 likes