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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77468 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95203 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78051 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208957 Views
267 replies
35 likes
PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOS My Question or IssueHi, can all family plan members see and access the Family Plan Manager's (that's me) library and playlists? Can all members contribute to the library? We've spent years s...
Plan Free/Premium Country USA Device iPhone 8 Operating System iOS My Question or Issue Hi, can all family plan members see and access the Family Plan Manager's (that's me) library a...
Community Legend
8033 Views
7 replies
0 likes
Salve, tento di spiegare qual'è il mio problema.lo scorso 12 dicembre ho aderito al piano Premium for Family (da partecipante: il gestore del profilo è un altro familiare) e contestualmente ho disdetto il mio account Premium da 9,99. Tuttavia, il gio...
Salve, tento di spiegare qual'è il mio problema. lo scorso 12 dicembre ho aderito al piano Premium for Family (da partecipante: il gestore del profilo è un altro familiare) e contestualmente h...
Spotify Legend
428 Views
1 replies
0 likes
I have a Family Plan, but I am not the Administrator. I will probably move from here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan keeping the same account for us (keeping playlists, and Ot...
I have a Family Plan, but I am not the Administrator. I will probably move from here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan k...
Community Legend
5319 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI logged into Spotify using my daughters' account details on my phone. I upgraded to the Prem...
...ogged into Spotify using my daughters' account details on my phone. I upgraded to the Premium family and sent out invitations on Whatsapp. Everyone now has Family apart from me. Spotify s...
Roadie
513 Views
1 replies
0 likes
PlanPremium FamilyCountry NL My Question or Issue I have a premium family play for a while now. For unknown reasons I hear commercials comming through on some playlists, which is annoying if you pay to not hear commercials My account details clearly ...
Plan Premium Family Country NL My Question or Issue I have a premium family play for a while now. For unknown reasons I hear commercials comming through on s...
Roadie
457 Views
1 replies
0 likes
Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I click on the invite, it takes me to the log in page ...
Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I c...
Roadie
550 Views
1 replies
0 likes
Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a free trial. I don't need the trial period, I just want the f...
Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a f...
Casual Listener
1135 Views
3 replies
0 likes
My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can this be resolved? PlanFamily PremiumCountryTurkey/Gre...
My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can t...
Spotify Legend
1103 Views
2 replies
2 likes
PlanPremium FamilyCountryGermanyMy Question or Issue I have a voucher and would like to use it to pay for my Spotify Family account.I saw in the Help, that this is for some reason not possible.Please fix that! It does not make sense and gives a bad c...
Plan Premium Family Country Germany My Question or Issue I have a voucher and would like to use it to pay for my Spotify Family account. I saw in the Help, that this is for some r...
Spotify Legend
974 Views
2 replies
0 likes
My Question or IssueHi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family membership but she hasn't shown up on my family account list, also there i...
My Question or Issue Hi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family...
Spotify Star
730 Views
1 replies
0 likes
I added my School info but got charged the full price. It charged me a day early also
I added my School info but got charged the full price. It charged me a day early also
Community Legend
683 Views
2 replies
0 likes
My Question or IssueI have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card i...
My Question or Issue I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. T...
Spotify Star
1165 Views
2 replies
4 likes
PlanFamily PremiumCountryUSDeviceiPhone/AlexaMy Question or IssueOk, please try to follow me here. Before upgrading to the Family plan a few days ago we used one account for me, my wife and my youngest. We have an Echo, a Dot and a Kids's Dot. Whenev...
Plan Family Premium Country US Device iPhone/Alexa My Question or Issue Ok, please try to follow me here. Before upgrading to the Family plan a few days ago we used o...
Spotify Legend
683 Views
1 replies
0 likes
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...
I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...
Spotify Star
795 Views
1 replies
0 likes
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...
I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...
Spotify Star
5163 Views
1 replies
0 likes
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?
I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...
Spotify Star
537 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
735 Views
1 replies
0 likes
Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
Spotify Star
603 Views
1 replies
0 likes
PlanFamily PremiumCountryPhilippinesDeviceHuawei P30 LiteOperating SystemAndriod Pie My Question or IssueHow to avail 1 year subscription of Family Premium? Does it have a 1 year subscription?
Plan Family Premium Country Philippines Device Huawei P30 Lite Operating System Andriod Pie My Question or Issue How to avail 1 year subscription of Family Premium? Does it have a 1...
Spotify Star
5395 Views
1 replies
1 likes
Hej!Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "Acceptera inbjudan" i mejlet så kommer vi till en sida där vi anting...
Hej! Jag har bytt från Premium till Premium till Premium Family för att slippa slåss om samma konto med min dotter. Jag har skickat ett inbjudningsmejl till henne. När vi klickar på "A...
Community Legend
3075 Views
3 replies
0 likes
