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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79405 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58821 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195705 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29015 Views
44 replies
4 likes
Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation link. All the family has gmail adresses and that is w...
Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation l...
Community Legend
1147 Views
7 replies
0 likes
Heres the tip Organizers of Spotify I as the parent provide for my 20yr old Dependent Student studying in another State of Australia because we had no option - she is fully funded by this Family and resides at this address as her home address when sh...
Heres the tip Organizers of Spotify I as the parent provide for my 20yr old Dependent Student studying in another State of Australia because we had no option - she is fully funded by this Family a...
Community Legend
817 Views
1 replies
0 likes
PlanFamilyCountryCyprusDevicePC/Iphone 8Operating SystemDebian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech Republic to Cyprus. Now my family plan isnt activated, my country still Czech Republic ...
Plan Family Country Cyprus Device PC/Iphone 8 Operating System Debian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech R...
Casual Listener
609 Views
2 replies
0 likes
Just received the new info on procedures for confirming family members' addressses. If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a problem if their IP address suggests that they are not at our re...
Just received the new info on procedures for confirming family members' addressses. If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a p...
Casual Listener
666 Views
2 replies
0 likes
PlanPremium FamilyCountryUK and CanadaDeviceSamsung Note 9Operating SystemAndroid My Question or IssueI have two houses where we live, UK and Canada. How do I cover these in my new family plan?
Plan Premium Family Country UK and Canada Device Samsung Note 9 Operating System Android My Question or Issue I have two houses where we live, UK and Canada. How do I cover these i...
Community Legend
383 Views
1 replies
0 likes
PlanFamily plan premiumCountryIrelandDeviceSamsung Galaxy s8Operating SystemLatest Android My Question or IssueReceived the invite link. Entered in the address and hit save. Next page just says there has been a problem and to try again later. The add...
Plan Family plan premium Country Ireland Device Samsung Galaxy s8 Operating System Latest Android My Question or Issue Received the invite link. Entered in the address and hit save....
Community Legend
500 Views
3 replies
0 likes
I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How can i solve this problem ? PlanPremiumCountryTurkeyDev...
I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How c...
Spotify Star
874 Views
3 replies
0 likes
PlanPremium for FamilyCountryUsaDeviceiPhone 8, Samsung Galaxy Note 9, iPhone xOperating System My Question or IssueI have family plan with 3 additional users, all have their own acct. However, when trying to listen at the same time, one acct always ...
Plan Premium for Family Country Usa Device iPhone 8, Samsung Galaxy Note 9, iPhone x Operating System My Question or Issue I have family plan with 3 additional users, all h...
Community Legend
431 Views
1 replies
0 likes
PlanPremium for Family CountryUSA My Question or IssueI have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own account to get Hulu?
Plan Premium for Family Country USA My Question or Issue I have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own a...
Gig Goer
320 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceSamsung Galaxy S7 / PC (using both)Operating SystemAndroid / Windows (using both) My Question or Issue(1) I have spent years making Spotify playlists, including converting playlists from Rhapsody. I just upgraded fro...
Plan Premium Family Country USA Device Samsung Galaxy S7 / PC (using both) Operating System Android / Windows (using both) My Question or Issue (1) I have spent years making S...
Community Legend
774 Views
1 replies
0 likes
PlanPremium FamilyCountryNZDeviceAcer laptop (late 2018)Operating SystemWindows 10 My Question or IssueI have copied link for family member to set up account but it is not working - have followed all instructions in help section to no avail. Comes up...
Plan Premium Family Country NZ Device Acer laptop (late 2018) Operating System Windows 10 My Question or Issue I have copied link for family member to set up account but it i...
Community Legend
599 Views
5 replies
0 likes
I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and neither feature is appealing. I'm not sure what other new featur...
I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and n...
Community Legend
9896 Views
7 replies
2 likes
I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and suggested music on their profiles? It really is the m...
I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and s...
Composer
1096 Views
1 replies
1 likes
PlanPremiumCountryDenmarkDevicePC, IPhoneOperating SystemIOS, Windows 10 My Question or IssueHi SpotifyI like the fact that you try out things, like it a lot even. Sometimes ideas aren't great, though, and then it would be really great to be able to ...
...ometimes ideas aren't great, though, and then it would be really great to be able to disable them. Your new Family Mix is one such case - I honestly don't think you understand your users that well, if you t...
Community Legend
13527 Views
19 replies
37 likes
PlanPremiumCountryUK My Question or IssueWith the release of the new terms and conditions and the emphasis on the family people being at the same address, does this apply to children who are at university but their official home address is still the ...
Plan Premium Country UK My Question or Issue With the release of the new terms and conditions and the emphasis on the family people being at the same address, does this apply to c...
Newbie
1463 Views
2 replies
2 likes
PlanFamily PremiumCountryUSADevicePixel 3My Question or IssueI greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily mixes have disappeared. I have read other topics on similar issues and none ...
Plan Family Premium Country USA Device Pixel 3 My Question or Issue I greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily m...
Community Legend
942 Views
9 replies
0 likes
Dear Mr/Ms, I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc... I am living with my girlfriend abroad, and both got a local resident permit with the same ...
Dear Mr/Ms, I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc... I am living with my g...
Community Legend
480 Views
1 replies
0 likes
Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like somethin went wrong.Halp ples, idk what to do, we all l...
Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like s...
Community Legend
439 Views
3 replies
0 likes
My children's father and I are divorced.I pay for the 3 of them to be on my family spotify account but with the new changes, I am concerned that this will be curtailed as they are not at my adresss all the time (I am a shift worker so they are with t...
My children's father and I are divorced. I pay for the 3 of them to be on my family spotify account but with the new changes, I am concerned that this will be curtailed as they are not at my a...
Community Legend
774 Views
1 replies
1 likes
PlanFamily Plan PremiumCountryUSAMy Question or IssueI wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard as I could to find out how to invite users, but it hasn't worked out at ...
Plan Family Plan Premium Country USA My Question or Issue I wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard a...
Community Legend
674 Views
3 replies
0 likes
