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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130621 Views
  • 32 replies
  • 8 likes
  • 130621 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify for Family

PlanFamily PremiumCountry USDeviceAmazon Echo (2nd generation)Operating SystemiOS/Mac My Question or Issue I've been trying to link my mom's Spotify account to our new Echo so she can listen to music and request songs for Alexa to play. We are all pr...

  • Newbie
  • Plan Family Premium Country  US Device Amazon Echo (2nd generation) Operating System iOS/Mac   My Question or Issue  I've been trying to link my mom's Spotify account to o...
  • Jemi
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • SPOTIFY NOT RECOGNIZING PREMIUM MEMBER
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help please re amazon echos

My Question or Issue Hi i have 2 amazon echos in our house and a Spotify premium for family. If I am using my echo at home and my wife takes the other to the gym and uses it to stream music at the same time as me her music stops mine and plays in bot...

  • Newbie
  •     My Question or Issue  Hi   i have 2 amazon echos in our house and a Spotify premium for family. If I am using my echo at home and my wife takes the other to the gym and u...
  • Jemi
  • Spotify Legend
  • 437 Views
  • 1 replies
  • 2 likes
  • 437 Views
  • 1 replies
  • 2 likes

Superuser Contribution Famille recomposée

Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family ?

  • Casual Listener
  • Mes filles vivent une semaine sur deux chez moi mais elles sont domiciliées chez leur papa. Puis je souscrire un abonnement family  ?   
  • Jemi
  • Spotify Legend
  • 596 Views
  • 1 replies
  • 0 likes
  • Famille
  • 596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family. Invite accepted but redirected to subscription and payment page

Plan: Premium FamilyCountry: Australia Device: imacOperating System: OS10 My Question or IssueI have invited a new family member to join my premium family subscription (which I've had for two years). She has accepted her invitation but is redirected ...

  • Casual Listener
  •       Plan: Premium Family Country: Australia   Device: imac Operating System: OS10     My Question or Issue I have invited a new family member to join my p...
  • Guido
  • Spotify Legend
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled subscription after joining Family

PlanPremium w/ Hulu --> Premium for Family My Question or IssueI had a premium plan and then also joined a Family plan. I then cancelled Premium with Hulu. On the family plan owner's page it says I'm still an active member but it doesn't say I have t...

  • Newbie
  • Plan Premium w/ Hulu --> Premium for Family   My Question or Issue I had a premium plan and then also joined a Family plan. I then cancelled Premium with Hulu. On the family plan o...
  • Jemi
  • Spotify Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lost all my playlists because I had to start a new account.

Family premiumCountry United statesDeviceGalaxy 9Operating SystemWindows 10 My Question or Issue Ive been a long time spotify premium member. Recently i wanted to add my fiance to my account, so i upgraded to family premium and sent her then invite. ...

  • Newbie
  • Family premium Country  United states Device Galaxy 9 Operating System Windows 10   My Question or Issue  Ive been a long time spotify premium member. Recently i wanted to a...
  • Jemi
  • Spotify Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • Address matter
    adress
    Family Plan
    lost playlist
  • 634 Views
  • 1 replies
  • 0 likes

Premium for family not working!

PlanPremium for FamilyNetherlands All Devices As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact Spotify directly (no customer support? wth!) I have to use this forum. This i...

  • Casual Listener
  • Plan Premium for Family Netherlands  All Devices   As a family we have a Premium Family account. Although we have paid, it's not working! And because it is IMPOSSIBLE to contact S...
  • imshinra
  • Roadie
  • 14912 Views
  • 10 replies
  • 7 likes
  • Family premium account
  • 14912 Views
  • 10 replies
  • 7 likes

Superuser Contribution Aile planını yılda bir kere değiştirebilmem

Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını premium yaptı. Yeni hesaptaki premiuma katılmama izi...

  • Newbie
  • Ablam ve ben aynı evde yaşıyoruz ve ablam hesabını değiştirmeden önceki zamana kadar her şey güzeldi fakat bugün hesabını değiştirdiği için eski hesabındaki premium üyeliği iptal edip yeni hesabını p...
  • Guido
  • Spotify Legend
  • 2268 Views
  • 1 replies
  • 0 likes
  • 2268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account

PlanFamily accountCountry NADeviceSamsungOperating SystemAndroid My Question or Issue I have followed the instructions to add family members to family account but their Spotify account won't update, aka they accepted the invite, logged out and back i...

  • Newbie
  • Plan Family account Country  NA Device Samsung Operating System Android   My Question or Issue  I have followed the instructions to add family members to family account but t...
  • Jemi
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Family account upgrade
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Han desaparecido las personas incluidas en mi subscripción familiar

Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres personas que estaban incluidas.PlanPremiumCountrySp...

  • Casual Listener
  • Desde esta mañana las personas incluidas en mi subscripción familiar han desaparecido. La cuenta Premium sigue vigente, se sigue indicando que es está activado el modo familiar, pero faltan las tres ...
  • Jemi
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Family Sharing on a new account

PlanFree/PremiumCountry South Africa DeviceIpad and TV Device Question or Issue Hi,I opened a new spotify account this morning..I have entered my banking details etc.I am not worried by the trail period as I will use Spotify.I want to setup family sh...

  • Casual Listener
  • ...etails etc. I am not worried by the trail period as I will use Spotify. I want to setup family sharing but cannot see any options on my account.  
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

family plan - having trouble accepting the invitation

I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a chance to do so before I was removed from the plan. My s...

  • Newbie
  • I was a member of the family plan that was subscribed by my sister. I received an email telling me that I needed to verify my address but I had something going on at the time and I didn't get a c...
  • Maxim
  • Spotify Star
  • 490 Views
  • 1 replies
  • 1 likes
  • 490 Views
  • 1 replies
  • 1 likes

Superuser Contribution Verifique mi dirección en un plan familiar y aún así pasaron mi cuenta a gratis ¿Qué puedo hacer?

PlanFree/PremiumCountry Device(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!! Family members removed

Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it said that address was verified. Somehow I realized that all my ...

  • Casual Listener
  •   Last month I've purchased premium for my family. Last week my two sisters and brother got e-mail from spotify to validate their address. They provided the details, and on the web site it s...
  • akkayali7
  • Casual Listener
  • 1029 Views
  • 2 replies
  • 0 likes
  • 1029 Views
  • 2 replies
  • 0 likes

family member

I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family

  • Casual Listener
  • I have family plan and i have 4 members and everything goes well but when i added 5th member i can send invitation but person can`t join to my family 
  • Maxim
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • Family Member
  • 389 Views
  • 3 replies
  • 0 likes

Solved!! Family plan cancel

Hi, I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan with, no longer have Spotify premium. Which we find strange since she should ha...

  • Regular
  •     Hi,   I've just canceled my family subscription and I have premium until the 16/01 since my last bill was 16/12. My issue is that my girlfriend, who I share the family plan w...
  • Luke
  • Spotify Star
  • 3738 Views
  • 9 replies
  • 0 likes
  • 3738 Views
  • 9 replies
  • 0 likes

Family plan

Hi, I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try again or try a different one" I already try 2 different cards both...

  • Regular
  • Hi,   I still having Issue trying to purchase the family plan! Is there any issue on the website? Since I keep getting the same error "There's a issue with the payment method please try a...
  • Maxim
  • Spotify Star
  • 368 Views
  • 5 replies
  • 0 likes
  • 368 Views
  • 5 replies
  • 0 likes

Converting Premium plan to Family Plan when already have a full year subscription via Gift Cards

PlanPremium/FamilyCountry USADeviceAndroid phonesOperating System My Question or Issue I have a Premium account that is pre-paid via gift cards for the next year. We would like to convert to Premium for Family account. It seems the only way to do thi...

  • Newbie
  • Plan Premium/Family Country  USA Device Android phones Operating System   My Question or Issue  I have a Premium account that is pre-paid via gift cards for the next year.&n...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customization of playlists (cover and description box)

PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue i got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 6s,  pc) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue  i got kicked from my family, and when the leader i...
  • Jemi
  • Spotify Legend
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Terrible User Experience

There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...

  • Newbie
  • ...t states on your website and in my Spotify user acount. The Premium plan is $14.99. Spotify states that its Family and Premium plan but either way the price is inconsistent.  Suggestion offer t...
  • Luke
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 575 Views
  • 1 replies
  • 0 likes