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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158807 Views
  • 32 replies
  • 9 likes
  • 158807 Views
  • 32 replies
  • 9 likes

Solved!!Superuser Contribution I am one of Premium for Family, but it seems that I was still in Free Plan on Android.

PlanPremium for FamilyCountryHong KongDeviceOnePlus A5000Operating SystemAndroid 9.0.0 My Question or IssueI am one of Premium for Family, but it seems that I was still in Free Plan on Android.My Android Spotify version is 8.5.3.716 (the latest versi...

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  • Newbie
  • Plan Premium for Family Country Hong Kong Device OnePlus A5000 Operating System Android 9.0.0   My Question or Issue I am one of Premium for Family, but it seems that I was s...
  • Katerina
  • Spotify Legend
  • 711 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 711 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium and family

Ik heb een actie ( 3 maanden 0,99 cent ) door laten lopen en dus ook de prijs voor spotify premium elke maand betaald (12,95). Nu mijn vader een family account heeft geopend zit ik daar in maar ik kan niet meer in mijn oude account om mij hiervoor af...

  • Newbie
  • Ik heb een actie ( 3 maanden 0,99 cent ) door laten lopen en dus ook de prijs voor spotify premium elke maand betaald (12,95). Nu mijn vader een family account heeft geopend zit ik daar in maar ik k...
  • Daisy
  • Spotify Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist in family

PlanPremium family planCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded to a family plan, how do my kids see their playlists once they've log...

  • Casual Listener
  • Plan Premium family plan Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Peter
  • Spotify Legend
  • 539 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cannot add sister to family plan

I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family plan again. We DO live in the same address, and I re...

  • Casual Listener
  • I invited my sister to my Family plan. She accepted the invitation and the subscription worked for a while, but then she was reverted to Free user and gets an error when she tries to join my Family p...
  • Glognark
  • Casual Listener
  • 1200 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1200 Views
  • 10 replies
  • 0 likes

The address isnt passing

My Question or Issue I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i do?

  • Newbie
  •     My Question or Issue   I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i d...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 351 Views
  • 1 replies
  • 0 likes

I cant join to the suscription of my grand son

I cant accept the invitation of my grandson, when he Pay the family suscription my account passed to Free, and when i try to join again says 'you cant join this plan', i hope you can help me

  • Newbie
  • I cant accept the invitation of my grandson, when he Pay the family suscription my account passed to Free, and when i try to join again says 'you cant join this plan', i hope you can help me
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Can you transfer playlists?

Now that my daughter has a separate account opened and we are on the family plan , can I transfer the playlists she created on my account to her new account ? Or do the playlists always have to stay within my account . she can search for them and fin...

  • Casual Listener
  • Now that my daughter has a separate account opened  and we are on the family plan , can I transfer the playlists she created on my account to her new account ?    Or do the p...
  • davidmallamaci
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 2 replies
  • 0 likes

Do all devices require an email address?

I upgraded to Premium for Family mainly to address multiple devices at home. There are only two users (my wife and I), however we want to be able to leave music playing at home (seems to keep the dogs calm during storms) but still listen to our own s...

  • Newbie
  •   I upgraded to Premium for Family mainly to address multiple devices at home.  There are only two users (my wife and I), however we want to be able to leave music playing at home (seems t...
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 373 Views
  • 1 replies
  • 0 likes

Google mini

I recently signed up for premium to take part in the Google home mini promo. I was just charged my first payment. I still have yet to receive an email with a link to redeem. Not pleased at all

  • Newbie
  • I recently signed up for premium to take part in the Google home mini promo. I was just charged my first payment. I still have yet to receive an email with a link to redeem. Not pleased at all
  • Billy-J
  • Spotify Star
  • 584 Views
  • 3 replies
  • 0 likes
  • 584 Views
  • 3 replies
  • 0 likes

Problem with invites

I signed up for premium family and sent my invites . I logged out of all devices. When my daughter clicks to accept the invite on her e mail she is brought to a new log in page. If she logs in with my credentials it just brings her into my spotify ac...

  • Casual Listener
  • I signed up for premium family and sent my invites . I logged out of all devices. When my daughter clicks to accept the invite on her e mail she is brought to a new log in page. If she logs in with m...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 345 Views
  • 3 replies
  • 0 likes

One family member account says that the last payment did not go through.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, One of the members in my Premium for family has a message that comes up saying that th...

  • Casual Listener
  • ...ello,   One of the members in my Premium for family has a message that comes up saying that the last payment for his account did not go through, so he can't get premium. I checked my receipts and a...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 3 replies
  • 0 likes

Amazon Echo Multi Room on shared Family Plan does not show on Connected Devices for everyone

She Curently has a:Android Samsung A5 (On the latest OS) and Spotify on latest Firmware Alexa app is also on the latest Firmware She is on my family Plan Me: Family PlanPremiumUS DeviceiPhone 810.13.6iOS 10, Android Oreo) My wife and I share a family...

  • Newbie
  • She Curently has a: Android Samsung A5 (On the latest OS) and Spotify on latest Firmware  Alexa app is also on the latest Firmware  She is on my family Plan   Me:  Family P...
  • myrison
  • Newbie
  • 1679 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 1679 Views
  • 2 replies
  • 2 likes

Stream on 2 devices at same time

With a premium family plan, is each user able to stream on their own device, simultaneously? So if my wife was logged in listening to music, could I also log in and listen to music, without interrupting her stream? Thanks!

  • Newbie
  • With a premium family plan, is each user able to stream on their own device, simultaneously? So if my wife was logged in listening to music, could I also log in and listen to music, without i...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 343 Views
  • 1 replies
  • 0 likes

Family and friends problem

Hi ...I have invited to friends and family but i canr join ...please help

  • Newbie
  • Hi ...I have invited to friends and family but i canr join ...please help  
  • A_Musicophile
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 237 Views
  • 1 replies
  • 0 likes

Erro ao aceitar convite para plano familia

Meu pai teve trocou de cartão de credito e a conta familia acabou sendo cancelada. Meu irmão fez o convite para participar da conta dele e aceitei, mas pouco tempo depois fui removido.Resolvido o problema com o cartão de credito, meu pai fez novament...

  • Newbie
  • Meu pai teve trocou de cartão de credito e a conta familia acabou sendo cancelada. Meu irmão fez o convite para participar da conta dele e aceitei, mas pouco tempo depois fui removido. Resolvido o p...
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes

Issues adding family members on my Premium Family account.

I added my nephew and then he got blocked. I sent again invitation and he cannot join to the family plan. I have tried re-sending invitation, canceling and re-sending invitation, sending invitation to a different email address and nothing works. Also...

  • Visitor
  • I added my nephew and then he got blocked. I sent again invitation and he cannot join to the family plan. I have tried re-sending invitation, canceling and re-sending invitation, sending invitation t...
  • ListenToGlobal
  • Composer
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Changing E-mail address for family member

Hi All,I have my father setup on my family account and he no longer has access to the e-mail address that he originally signed up. He's recently purchased a new phone and needs to reset the password on his account. How do I change the e-mail address ...

  • Newbie
  • Hi All, I have my father setup on my family account and he no longer has access to the e-mail address that he originally signed up. He's recently purchased a new phone and needs to reset the p...
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 375 Views
  • 1 replies
  • 0 likes

Account in Turkey, possible to use it in German for Family account?

PlanPremium FamilyCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am living in Turkey, I have a premium account but I want to change it to Premium fam...

  • Visitor
  • Plan Premium Family Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I a...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 648 Views
  • 1 replies
  • 0 likes

I am on premium family and I am wondering if I get the student plan will my family premium end

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 238 Views
  • 1 replies
  • 0 likes

Log in

Got new phones, wife cant log in on her phone. wth? Is there a direct contact to spotify or just this community BS?

  • Newbie
  • Got new phones, wife cant log in on her phone. wth?   Is there a direct contact to spotify or just this community BS?
  • Jᴀᴄᴋ
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 1 replies
  • 0 likes