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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27661 Views
44 replies
4 likes
Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number.How can I change this to his name please or contact spotify to get them to change please.ThanksSpeedo
Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number. How can I change this to his name please or contact spotify to get them to c...
Community Legend
1218 Views
3 replies
0 likes
If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
Newbie
4326 Views
2 replies
0 likes
When my daughter opens the invite link, she gets the message “you can’t join your own plan.” I don’t get it. Is this because we have family sharing and she downloaded Spotify from the App Store through the cloud? She has an iphone7
When my daughter opens the invite link, she gets the message “you can’t join your own plan.” I don’t get it. Is this because we have family sharing and she downloaded Spotify from the App Store t...
Community Legend
1589 Views
3 replies
0 likes
ContextMy son is using spotify without any problem on his own account (on the same familly premium plan) with both his computer and his android smartphone.I'm using spotify on my own account with my Windows 10 computer without any problem.The problem...
Context My son is using spotify without any problem on his own account (on the same familly premium plan) with both his computer and his android smartphone. I'm using spotify on my own account with...
Casual Listener
1192 Views
2 replies
0 likes
PlanPremium FamilyCountryGermanyDevice(iPhone 8, Phone 7, Windows PC, Sonos) My Question or IssueI have a premium family account - how to assign a specific device to a specific user ?
Plan Premium Family Country Germany Device (iPhone 8, Phone 7, Windows PC, Sonos) My Question or Issue I have a premium family account - how to assign a specific device to a specific user ?
Community Legend
2451 Views
3 replies
0 likes
PlanFree/PremiumCountry DeviceIPhone XR. Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device IPhone XR. Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
1092 Views
2 replies
0 likes
PlanFree/PremiumCountryMexicoDeviceiPhone 6s plusOperating SystemiOS 12.4.1 My Question or Issueit doesnt let my buy premium for the family
Plan Free/Premium Country Mexico Device iPhone 6s plus Operating System iOS 12.4.1 My Question or Issue it doesnt let my buy premium for the family
Casual Listener
1304 Views
4 replies
0 likes
If I want to add items of my family members. It dosnt works.We are not at the same adress.We are at the same adress we are conecred to the same wlan. The items are side by side on the table.What can I do?
If I want to add items of my family members. It dosnt works. We are not at the same adress. We are at the same adress we are conecred to the same wlan. The items are side by side on the table. W...
Spotify Legend
838 Views
1 replies
0 likes
Spotify Team, You guys are great. We need to get over this family plan issue though. If the Family Plan is a premium subscription, why is it that we aren't getting Hulu included? The Hulu subscription costs the same and the Premium subscription costs...
Spotify Team, You guys are great. We need to get over this family plan issue though. If the Family Plan is a premium subscription, why is it that we aren't getting Hulu i...
Regular
14462 Views
38 replies
107 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone have problems with Spotify staying listed on Amazon devices? We have a show 5, 3 dots,...
...nyone have problems with Spotify staying listed on Amazon devices? We have a show 5, 3 dots, and our computer on my husband’s account. We share a Family Premium Account. The listing appears and d...
Community Legend
1465 Views
3 replies
0 likes
Gerne möchte ich weitere Familienmitglieder einladen/anmelden bekomme aber die falsche Aussage die Adresse stimmt nicht überein.Eine Hilfe auf Deutsch gibt es leider nicht und ob ich hier nach 2 Stunden Zeitverschwendung, mit an ab hin und hermelden ...
Gerne möchte ich weitere Familienmitglieder einladen/anmelden bekomme aber die falsche Aussage die Adresse stimmt nicht überein. Eine Hilfe auf Deutsch gibt es leider nicht und ob ich hier nach 2 St...
Community Legend
766 Views
1 replies
0 likes
PlanPremiumCountryArgentinaMy Question or IssueAfter updating my payment information, my Family Premium subscription switched to regular Premium subscription automatically and all family member accounts are now lost. I tried updating again to Family ...
Plan Premium Country Argentina My Question or Issue After updating my payment information, my Family Premium subscription switched to regular Premium subscription automatically and all family m...
Community Legend
923 Views
1 replies
2 likes
if someone has a single subcription to spotify with an extensive playlist.... does the playlist follow when i add that person to my family plan.... thanks
if someone has a single subcription to spotify with an extensive playlist.... does the playlist follow when i add that person to my family plan.... thanks
Community Legend
703 Views
1 replies
0 likes
I live in the UK with my wide and daughter in the same house. I have the Spotify Premium Family.I added my wife a few weeks ago, without problem. Today I try to add my daughter. She had previously been using my own account, so I first had to create a...
I live in the UK with my wide and daughter in the same house. I have the Spotify Premium Family. I added my wife a few weeks ago, without problem. Today I try to add my daughter. She had p...
Community Legend
1575 Views
1 replies
3 likes
I just discovered that in my family bundle there was a complete stranger that joined it. I have no idea for how long this person has been taking advantage from the fact we pay for his account. Nevertheless, how was this possible to happen? Aren't I s...
I just discovered that in my family bundle there was a complete stranger that joined it. I have no idea for how long this person has been taking advantage from the fact we pay for his account. N...
Spotify Star
734 Views
1 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0.0 & Win 10 My Question or IssueMy daughter found some new Lego Ninjago Audiobooks, which she was able to play a few days ago. But since 3 or 4 days, she cannot pla...
Plan Premium Family Country Germany Device Samsung Galaxy S8, PC Operating System Android 8.0.0 & Win 10 My Question or Issue My daughter found some new Lego Ninjago A...
Community Legend
697 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDevicePixel, Surface ProOperating SystemWindows 10My Question or IssueOur main account is under my wife, but 3 of our family members have all been using it and fighting over air time. We upgraded to family and sent out ...
Plan Premium Family Country Canada Device Pixel, Surface Pro Operating System Windows 10 My Question or Issue Our main account is under my wife, but 3 of our family members have all been u...
Community Legend
795 Views
1 replies
0 likes
I renewed my family plan subscription on the 5 September. As of today all family members are still on the free plan. I have tried to add them multiple times, but when they click on the link to be added to the family plany it says they are already a m...
I renewed my family plan subscription on the 5 September. As of today all family members are still on the free plan. I have tried to add them multiple times, but when they click on the l...
Community Legend
773 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueif I add a new song on my end, on a Playlist that I already shared, will my gf's playlist ref...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue if I a...
Community Legend
588 Views
1 replies
0 likes
PlanFamilyCountryPortugalDevice(iPhone 8, Macbook air, Lenovo)Operating System(All) My Question or IssueI receive this error any time I add all the address details and confirm. I've tried everything :- My flatmate already cancelled and sent another i...
Plan Family Country Portugal Device (iPhone 8, Macbook air, Lenovo) Operating System (All) My Question or Issue I receive this error any time I add all the address details and c...
Casual Listener
2438 Views
4 replies
0 likes
