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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 113435 Views
  • 32 replies
  • 7 likes
  • 113435 Views
  • 32 replies
  • 7 likes

Got kicked out from the family plan subscription

And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?

  • Newbie
  • And now I can't subscribe to any premium feature. I was wondering do my account blocked by Spotify?
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • blocked
    Family Plan
    Other
    Student
  • 377 Views
  • 1 replies
  • 0 likes

Suffering problem for Family Account

Hello, I have a family account. But my wife and my brother could not join the family.I had sent invitations several times. The address is entered correctly. But family account is not activated.

  • Newbie
  • Hello,   I have a family account. But my wife and my brother could not join the family. I had sent invitations several times. The address is entered correctly. But family account is not a...
  • valescadg
  • Newbie
  • 408 Views
  • 2 replies
  • 0 likes
  • Account
    Failure
  • 408 Views
  • 2 replies
  • 0 likes

Confirm address to continue Premium for Family

PlanPremiumCountryUSA DeviceAll devicesOperating SystemAll o.s. My Question or IssueI just got an email from 'Spotify' with a warning that I have to confirm my home address to continue using Premium for Family. There is a "confirm" button. Is this le...

  • Newbie
  • ...ddress to continue using Premium for Family. There is a "confirm" button. Is this legit? Why would Spotify need my home address? Is this because I have college kids living in different cities and using m...
  • BelP
  • Songwriter
  • 1069 Views
  • 1 replies
  • 0 likes
  • Student
  • 1069 Views
  • 1 replies
  • 0 likes

Plano Familiar

Não to tendo respostas em relação ao meu problema.

  • Casual Listener
  • Não to tendo respostas em relação ao meu problema.
  • Bittencourt
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • plano familiar
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com plano familiar

Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto. Tanto que ela usava sem problemas! Tentei reenvia...

  • Newbie
  • Eu tenho o plano familiar, e minha irmã usava normalmente. Do nada ela foi notificada que não podia usar por estar com um endereço diferente, sendo que moramos na mesma casa e o endereço está correto...
  • wesleythiagoo
  • Newbie
  • 125689 Views
  • 223 replies
  • 21 likes
  • 125689 Views
  • 223 replies
  • 21 likes

Disable the "House Mix" feature?

Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan). I don't want other people on my plan to know what I listen to. Thanks.

  • Casual Listener
  •   Is it possible to disable the autogeneration of house mixes (the playlists generated like daily mixes but combining genres of every member of your family plan).  I don't want other p...
  • nickchris
  • Casual Listener
  • 1009 Views
  • 2 replies
  • 2 likes
  • 1009 Views
  • 2 replies
  • 2 likes

Superuser Contribution Error Code 603

PlanPremium for FamilyCountryMalaysiaDeviceiPhone 8 PlusOperating SystemiOS 11 My Question or IssueI change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in...

  • Newbie
  • Plan Premium for Family Country Malaysia Device iPhone 8 Plus Operating System iOS 11   My Question or Issue I change my plan to the Premium for Family and invited my sister to join. W...
  • Katerina
  • Spotify Legend
  • 5030 Views
  • 1 replies
  • 0 likes
  • Error 603
    Family Invites
    Family Plan
  • 5030 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription switch

I recently went Premium and I would like to go Premium for family.Do I have to wait for my monthly subscription to expire or I can switch to Family in the meantime?Would I have to pay again? Also, can somebody explain how this whole sharing address t...

  • Newbie
  • I recently went Premium and I would like to go Premium for family. Do I have to wait for my monthly subscription to expire or I can switch to Family in the meantime? Would I have to pay again? &n...
  • Guido
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar datos del titular

Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así.Al momento de mandar invitación aparece otro nombre que no es mío y es molesto ...

  • Newbie
  • Tengo un detalle, al momento de crear la cuenta familiar( yo soy el titular) por error puse otro nombre pensando que era para enviar coerec de invitación, pero no fue así. Al momento de mandar invit...
  • Guido
  • Spotify Legend
  • 2575 Views
  • 1 replies
  • 0 likes
  • Cambiar datos del titular
  • 2575 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble adding users to premium

Hi, I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and now they can’t join. I don’t know what the issue is but it’s ve...

  • Visitor
  • Hi,   I recently had my entire family on my Spotify account and they all input my home address but after about a week it says they can’t verify my address anymore and it boots them off and n...
  • Katerina
  • Spotify Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with Family premium

Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't skip that fast i have only 6 skips per hour. I asked my friend tha...

  • Newbie
  •    Hey. My friend invited me to join their Family Premium and well, i got to use it for about 3 weeks and then it suddenly stopped. One day I went to spotify and it said that i shouldn't s...
  • Katerina
  • Spotify Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Membership Downgraded and Cannot Fix it

PlanFamily PremiumCountryTurkey DeviceAndroid Base Cell Phones, LaptopsOperating SystemAndroid, Windows My Question or IssueHey GuysI have upgraded my premium account to a family premium so that my sisters who live in the same adress as I am, can use...

  • Casual Listener
  •   Plan Family Premium Country Turkey   Device Android Base Cell Phones, Laptops Operating System Android, Windows   My Question or Issue Hey Guys I have upgraded my p...
  • Peter
  • Spotify Legend
  • 823 Views
  • 5 replies
  • 2 likes
  • 823 Views
  • 5 replies
  • 2 likes

how can i change the name of the titular account in my family plan

PlanPremiumCountry BrazilDevice(Samsung Galaxy S8)Operating System(Android Oreo) My Question or Issue Explain in english: When I (owner) was trying to add my cousin to use the family plan I put his data thinking he was adding it, but it was for by my...

  • Newbie
  • ...dd my cousin to use the family plan I put his data thinking he was adding it, but it was for by my owner data for later I add but I did not know. Now the holder of the family plan is in his name and I w...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hi, I’m currently using Spotify premium for family. But I have forgotten my recorded address on the systmer, therefore I can not invite other members of my family. Can you help me on the subject please? I’m using spotify on Apple Iphone in Turkey. Th...

  • Casual Listener
  • Hi,   I’m currently using Spotify premium for family. But I have forgotten my recorded address on the systmer, therefore I can not invite other members of my family.    Can you h...
  • Maxim
  • Spotify Star
  • 1056 Views
  • 7 replies
  • 0 likes
  • 1056 Views
  • 7 replies
  • 0 likes

Solved!! Premium lasting days

Hi My spotify account is from Britain and yesterday, applied the 30 day free trial for premium. But today when i open spotify, it tells me that i am using a 7 day trial. When i double checked my account on the website, it tells me my trial plan renew...

  • Visitor
  • Hi   My spotify account is from Britain and yesterday, applied  the 30 day free trial for premium. But today when i open spotify, it tells me that i am using a 7 day trial. When i double ...
  • Billy-J
  • Spotify Star
  • 706 Views
  • 5 replies
  • 0 likes
  • Other
  • 706 Views
  • 5 replies
  • 0 likes

songs details

hello and thank u for helping!PlanPremiumCountry IsraelDevicepcOperating System(win 7 My Question or Issue i want to know if there's a option in spotify to see more details about the songs like genre, number of views, credits and other things that we...

  • Casual Listener
  • hello and thank u for helping! Plan Premium Country  Israel Device pc Operating System (win 7   My Question or Issue  i want to know if there's a option in spotify to see mo...
  • Loxer
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • details
    Other
    Song Tab
  • 374 Views
  • 1 replies
  • 0 likes

Error 603

PlanFamily PremiumCountryUSA DeviceN/AOperating SystemiOS My Question or Issue I just ended my own Spotify Premium plan so I can become a member of my family's Premium Family plan. I received the invitation and could fill out the information, but whe...

  • Casual Listener
  • Plan Family Premium Country USA   Device N/A Operating System iOS   My Question or Issue  I just ended my own Spotify Premium plan so I can become a member of my family's P...
  • kamil254WW7
  • Newbie
  • 11686 Views
  • 9 replies
  • 0 likes
  • Student
  • 11686 Views
  • 9 replies
  • 0 likes

cannot sign up for family

PlanPremiumCountrySouth Africa DevicePCOperating SystemWindows 10 64 bit My Question or Issue When I try to sign up for family plan by going to http://www.spotify.com/family it redirects me to http://www.spotify.com/za/family and give me a 404 error ...

  • Casual Listener
  • Plan Premium Country South Africa  Device PC Operating System Windows 10 64 bit   My Question or Issue  When I try to sign up for family plan by going to http://www.spotify...
  • Billy-J
  • Spotify Star
  • 529 Views
  • 5 replies
  • 1 likes
  • 404
  • 529 Views
  • 5 replies
  • 1 likes

Premium for Family Invite Submit button not active

PlanPremium for FamilyCountry UK My Question or IssueHi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. Really frustrating, any idead how to resolve? They are in the same location as me.

  • Newbie
  • Plan Premium for Family Country  UK   My Question or Issue Hi, I sent an invite out which has been recieved but when they complete the form the submit button is not working. R...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes