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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172029 Views
  • 32 replies
  • 9 likes
  • 172029 Views
  • 32 replies
  • 9 likes

Family plan - when playing unable to listen individually

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 1 replies
  • 0 likes

From premium for family to premium for a member

PlanPremium for familyCountryItalyDeviceEvery possible Apple device iOS and Mac Os Hi. At the moment I have a premium for family subscription and I am the main subscriber. I would like to cancel my subscription and to keep the premium subscription of...

  • Casual Listener
  • Plan Premium for family Country Italy Device Every possible Apple device   iOS and Mac Os   Hi. At the moment I have a premium for family subscription and I am the main subscriber....
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 1 replies
  • 0 likes

Can't convert Premium to Family Premium

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 10 My Question or IssueHi,I redeemed a gift card into a 12 month Premium Spotify account. Works fine. When I'm about to change the plan to Family Premium, I'm asked to pay an additional 1...

  • Casual Listener
  • ...'m about to change the plan to Family Premium, I'm asked to pay an additional 14,99 Euro per month (by PayPal, credit card etc.). How can that be? Shouldn't it just convert into the other plan since i...
  • N0mi
  • Casual Listener
  • 459 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 459 Views
  • 2 replies
  • 0 likes

Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 332 Views
  • 3 replies
  • 0 likes

Superuser Contribution Updating Family Mix

DeviceSamsung Galaxy 9Hello!Recently my family discovered the Family Mix, and it's a really neat feature! Through this process, we realized my account wasn't on the family plan. After I was added, we were hoping I would start to be factored in on the...

  • Newbie
  •   Device Samsung Galaxy 9 Hello! Recently my family discovered the Family Mix, and it's a really neat feature! Through this process, we realized my account wasn't on the family plan. After I...
  • ListenToGlobal
  • Composer
  • 2560 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2560 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address without a Street Number

I have register my address for 1 month ago and my address doesnt have street number. So , recently i have 1 new family member that wants to join. After i filled it all the same address , i cant submit because they ask me to fill up street number wher...

  • Newbie
  • I have register my address for 1 month ago and my address doesnt have street number. So , recently i have 1 new family member that wants to join. After i filled it all the same address , i cant s...
  • Katerina
  • Spotify Legend
  • 3007 Views
  • 3 replies
  • 0 likes
  • 3007 Views
  • 3 replies
  • 0 likes

Remove from plan

Saya sudah pernah di invite oleh adik saya untuk bergabung ke family premium...saya lupa untuk verifikasi data...seminggu setelahnya saya dikeluarkan dari premium...kemudian adik saya invite lg untuk bergabung ke family tp saya tidak bs bergabung lag...

  • Visitor
  • Saya sudah pernah di invite oleh adik saya untuk bergabung ke family premium...saya lupa untuk verifikasi data...seminggu setelahnya saya dikeluarkan dari premium...kemudian adik saya invite lg u...
  • Billy-J
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Family Subscription in Unsupported Country

Plan: PremiumCountry: United States and JamaicaDevice: Samsung Galaxies My Question or IssueI would like to switch to the family premium subscription for myself and my girlfriend. The thing is she travels to Jamaica frequently (she still has family b...

  • Newbie
  • Plan: Premium Country: United States and Jamaica Device: Samsung Galaxies   My Question or Issue I would like to switch to the family premium subscription for myself and my girlfriend....
  • Billy-J
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

removed from plan

Hi, I have family plan and spotify kick out my brother and sister who live together with me. if it wont be corrected, i have to cancel my subsciprtion. coz now i am alone in plan. ridicilous. i will be appreciate to receive any kind of help. thanks

  • Casual Listener
  • Hi, I have family plan and spotify kick out my brother and sister who live together with me. if it wont be corrected, i have to cancel my subsciprtion. coz now i am alone in plan. ridicilous. i w...
  • dbozan
  • Casual Listener
  • 312 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 312 Views
  • 2 replies
  • 1 likes

Plan familiar

Hola, soy de México y estoy utiluizando spotify familiar.me ha pedido verificar las cuentas de mis familiares que residen en la misma casa y lo he hecho, ingresaron el codigo postal y recibi la confirmacion de la cuenta, al día siguiente les enviaron...

  • Visitor
  • Hola, soy de México y estoy utiluizando spotify familiar. me ha pedido verificar las cuentas de mis familiares que residen en la misma casa y lo he hecho,  ingresaron el codigo postal y recibi ...
  • Brunelicia
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 354 Views
  • 1 replies
  • 0 likes

Me at home, family on vacation

PlanFamilyCountryItalyDeviceiPhone XR My Question or IssueI have already upgraded my subscription from Premium to Family. I'm currently at home, but the family members are on vacation in Spain. Seems they are not able to activate their accounts. It's...

  • Visitor
  • Plan Family Country Italy Device iPhone XR   My Question or Issue I have already upgraded my subscription from Premium to Family. I'm currently at home, but the family members are on v...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Adding Account to Spotify Family Plan

PlanPremiumCountry Canada DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWe are trying to add a third account to our Spotify Family Plan.We go to the Your Home page and can see the account we are trying toadd, we click on this...

  • Regular
  • Plan Premium Country Canada   Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue We are trying to add a third account to our Spotify Family Plan. W...
  • plantboy17
  • Casual Listener
  • 948 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 948 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining 2 premium accounts into 1 family account

PlanFree/PremiumCountry Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to combine the accounts into a family account. Is this possible and how?

  • Casual Listener
  • ...ombine the accounts into a family account.  Is this possible and how?
  • Peter
  • Spotify Legend
  • 4373 Views
  • 5 replies
  • 0 likes
  • Combine
    Premium
  • 4373 Views
  • 5 replies
  • 0 likes

Premium for Family Introductory Price

PlanPremium for FamilyCountryCanada DeviceiPhone, Pixel, Google Home, Samsung Galaxy My Question or IssueHello, anyone know is there an introductory "Premium for Family" pricing, IE free or ~99 cents for a month? We are currently on an Apple Music fa...

  • Visitor
  • Plan Premium for Family Country Canada   Device iPhone, Pixel, Google Home, Samsung Galaxy     My Question or Issue Hello, anyone know is there an introductory "Premium for Family...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 1 replies
  • 0 likes

Spotify family plan

So I started a new family plan today and it didnt ask for my address so I need to view what it currently has listed as my address for those i invited. Help!!

  • Visitor
  • So I started a new family plan today and it didnt ask for my address so I need to view what it currently has listed as my address for those i invited. Help!!
  • Billy-J
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 1 replies
  • 0 likes

Spotify me elimino de mi plan familiar

Mi papá compro hace uno o dos meses el plan familiar y todo estaba perfecto hasta ayer en la noche que me quitaron el premiun porque no pudieron verificar mi dirección. Ahora no sé qué hacer y en ningún lado me dan algún indicio de cómo puedo solucio...

  • Visitor
  • Mi papá compro hace uno o dos meses el plan familiar y todo estaba perfecto hasta ayer en la noche que me quitaron el premiun porque no pudieron verificar mi dirección. Ahora no sé qué hacer y en nin...
  • Jose_M
  • Spotify Star
  • 618 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 618 Views
  • 1 replies
  • 1 likes

Spotify removed me from my familiar plan

So...I've been removed from my familiar premium account...I live with the person who I share the premium plan and now i've been removed... What should I do?

  • Newbie
  • So... I've been removed from my familiar premium account... I live with the person who I share the premium plan and now i've been removed... What should I do?
  • Billy-J
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 458 Views
  • 1 replies
  • 0 likes

payment turkey with mastercard

PlanPremium familyCountryTurkeyDeviceheuwai p30 pro / PCOperating Systemwindows / androidMy Question or Issuehello i have an turkey account and turkey mastercard also located in turkey b!ut when i wanna add my payment it always do nothing and can't g...

  • Visitor
  • Plan Premium family Country Turkey Device heuwai p30 pro / PC Operating System windows / android My Question or Issue hello i have an turkey account and turkey mastercard also located in t...
  • Billy-J
  • Spotify Star
  • 745 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 745 Views
  • 1 replies
  • 0 likes

Cannot add my husband! Grrr!

PlanFamily PremiumCountry SpainDevice desktop and Huawei Mate 9Operating SystemWindows 10 My Question or IssueSo I have just upgraded my Premium plan to Family Premium so my husband and kids can have accounts. Spotify is telling us we don't live at t...

  • Visitor
  • Plan Family Premium Country  Spain Device  desktop and Huawei Mate 9 Operating System Windows 10   My Question or Issue So I have just upgraded my Premium plan to Family P...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 651 Views
  • 1 replies
  • 1 likes

Solved!! Add family mebers without seperate email adress

Hello, I updated to Premium for Family and I wanted to add my kids. They don't have a seperate email adress. I couldn't find a solution to add them to my Premium Family account. Dose anybody have an idea how to do this?Thank's a lot.Kalle

  • Casual Listener
  • Hello, I updated to Premium for Family and I wanted to add my kids. They don't have a seperate email adress. I couldn't find a solution to add them to my Premium Family account. Dose anybody have a...
  • Kalle39
  • Casual Listener
  • 1403 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1403 Views
  • 2 replies
  • 0 likes