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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131106 Views
  • 32 replies
  • 8 likes
  • 131106 Views
  • 32 replies
  • 8 likes

family

PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue I got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 6s,  pc) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue  I got kicked from my family, and when t...
  • Bittencourt
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

Family Subscriptions!

None of the below information is required. However, the more you provide the easier it will be for us to try and helpprepremium familyCountry italyDevice(notebook Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello ther...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and helppre premium family Country  italy Device (notebook  Operating S...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Going from normal to family account!

I have a question. I have an normal account on spotify but now i want to upgrade to a family account. I've read you can still be able to listen to your own music. But i want to know how this works with a new account. How do i end my old and start a n...

  • Newbie
  • I have a question. I have an normal account on spotify but now i want to upgrade to a family account. I've read you can still be able to listen to your own music. But i want to know how this works w...
  • Maxim
  • Spotify Star
  • 785 Views
  • 1 replies
  • 0 likes
  • 785 Views
  • 1 replies
  • 0 likes

I cant start family plan

PlanPremiumCountry Israel My Question or Issue Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS?

  • Newbie
  •   Plan Premium Country  Israel   My Question or Issue  Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS?   &n...
  • Maxim
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium family
  • 318 Views
  • 1 replies
  • 0 likes

Family invitations didn´t arrive / Family Einladungen kommen nicht an

PlanFamilyCountry Germany My Question or Issue Ich habe versucht meine Frau mit drei verschiedenen Emailadressen einzuladen.Bei keiner Adresse kam eine Einladung an, trotz mehrmaligem senden.Gibt es noch die Möglichkeit Leute manuell einzuladen? I´ve...

  • Newbie
  •   Plan Family Country  Germany       My Question or Issue   Ich habe versucht meine Frau mit drei verschiedenen Emailadressen einzuladen. Bei keiner Adresse k...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Family Account disabled due to location issue

PlanFamily Subscription Country DeviceiPhone 8 Operating System(iOS 10, emui) My Question or IssueMy dad, sister and I have been kicked out of the Family Plan my mom set up for all of us. When we try to sign up for it again using a different invitati...

  • Newbie
  • Plan Family Subscription  Country   Device iPhone 8  Operating System (iOS 10, emui)    My Question or Issue My dad, sister and I have been kicked out of the Family...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Family Member
  • 333 Views
  • 1 replies
  • 0 likes

Problem with famliy member not being able to be part of the plan

PlanPremiumCountry EcuadorDeviceHTCOperating SystemAndorid Oreo My Question or Issue My father lives with me and he can't be part of the family subcription due to an error. I've tried to invite him many times but it always shows an error. I had a cha...

  • Casual Listener
  • Plan Premium Country  Ecuador Device HTC Operating System Andorid Oreo   My Question or Issue  My father lives with me and he can't be part of the family subcription due to a...
  • Maxim
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 431 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema en el Plan Familiar

Hola buenas tardes, ultimamente he tenido problemas para unirme a un plan familiar, lo que pasa es que yo ya habia entrado al plan familiar, y despues se me notifico que debia de corregir algo dentro de 7 dias, lo cual no lo pude hacer y me sacaron d...

  • Newbie
  • Hola buenas tardes, ultimamente he tenido problemas para unirme a un plan familiar, lo que pasa es que yo ya habia entrado al plan familiar, y despues se me notifico que debia de corregir algo dentro...
  • Katerina
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini

Hello all, Hoping for some help with this issue -- it's probably come up before for other users. I have a google home at home that I set up for my mother, who is joined as a Spotify member on my family plan. I linked her Spotify account to the google...

  • Newbie
  • ...potify member on my family plan.  I linked her Spotify account to the google home but when she tries to play music via the google home (i.e. "okay google, play [x] from spotify"), for some i...
  • Katerina
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • Google Home
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family - Invite not getting sent

Plan - Premium for FamilyCountry - USA My Question or Issue Hi, I just invited a family member to premium for family, but the email isn't getting sent. We double checked his account, and was able to reset the password, so the email is valid and spoti...

  • Casual Listener
  • Plan - Premium for Family Country - USA   My Question or Issue  Hi,   I just invited a family member to premium for family, but the email isn't getting sent. We double c...
  • geenjai
  • Casual Listener
  • 1412 Views
  • 3 replies
  • 0 likes
  • 1412 Views
  • 3 replies
  • 0 likes

Being added to Family plan when already having premium account

PlanFree/PremiumCountry PolandDeviceSamsung Galaxy s7Operating SystemWindows 10,Android My Question or IssueHey! I already have a premium subscribtion, but my Dad has bought a family plan and wants to add me as a member. How do I transfer? I already ...

  • Casual Listener
  • ...as bought a family plan and wants to add me as a member. How do I transfer? I already cancelled my subscribtion, but when I accept an invitation to his family plan, nothing changes. My account still s...
  • Bethany_Dawn
  • Community Legend
  • 16528 Views
  • 1 replies
  • 0 likes
  • 16528 Views
  • 1 replies
  • 0 likes

google home mini - not received

My Question or IssueI was supposed to receive the google mini, but the usps tracking shows that it was returned to sender. Can you please help resending the item

  • Newbie
  •     My Question or Issue I was supposed to receive the google mini, but the usps tracking shows that it was returned to sender.   Can you please help resending the item  
  • Maxim
  • Spotify Star
  • 620 Views
  • 1 replies
  • 0 likes
  • Google Home Mini never came
  • 620 Views
  • 1 replies
  • 0 likes

Blocked from family plan

My sister have been joined in my family plan but she has forgot to confirm our adress, so she was removed from it. And now she can't join again, even if I invite her, Spotify blocks your access, even resending the invitation, or canceling and sending...

  • Newbie
  • My sister  have been joined in my family plan but she has forgot to confirm our adress, so she was removed from it. And now she can't join again, even if I invite her, Spotify blocks your a...
  • Billy-J
  • Spotify Star
  • 1377 Views
  • 1 replies
  • 0 likes
  • 1377 Views
  • 1 replies
  • 0 likes

Solved!! Family Account what for if you can’t listen on different devices at the same time?

Hi. I have a family account. But every time my wife wants to listen to Spotify on the road and me at the same time either at home or somewhere else, one of the accounts gets paused. This is quite irritating, because I thought this is the whole idea a...

  • Regular
  • Hi. I have a family account. But every time my wife wants to listen to Spotify on the road and me at the same time either at home or somewhere else, one of the accounts gets paused. This is quite i...
  • Maxim
  • Spotify Star
  • 541 Views
  • 4 replies
  • 0 likes
  • 541 Views
  • 4 replies
  • 0 likes

Spotify Family - listening at work

PlanPremium FamilyCountryPoland My Question or IssueI am a Spotify Premium user and was wondering about getting the Spotify Premium Family subscription so that my fiancee would also be able to use it. My question is - considering the condition that w...

  • Newbie
  • Plan Premium Family Country Poland     My Question or Issue I am a Spotify Premium user and was wondering about getting the Spotify Premium Family subscription so that my fiancee w...
  • Loxer
  • Community Legend
  • 1499 Views
  • 1 replies
  • 0 likes
  • 1499 Views
  • 1 replies
  • 0 likes

Free Google Mini - Family Premium > no word since 11/06

Hi guysHas anyone else had issues with hearing back from Spotify regarding this promotion? I reserved mine back on 11/06 > got the notification screen confirming:"You've reserved your Google Home Mini. We will e-mail you @ xxxxxxxx as sson as your de...

  • Casual Listener
  •   Hi guys Has anyone else had issues with hearing back from Spotify regarding this promotion? I reserved mine back on 11/06 > got the notification screen confirming: "You've reserved you...
  • schulte
  • Newbie
  • 509 Views
  • 2 replies
  • 0 likes
  • Google Mini
    Premium
    promotion
  • 509 Views
  • 2 replies
  • 0 likes

Spotify Family

I have Spotify premium, which I listen to on my iPhone and Echo. I've got my two kids an Echo each for Christmas and want to upgrade to Spotify Family so we can all listen to music at the same time (and no-one can then argue over who gets to listen w...

  • Newbie
  • I have Spotify premium, which I listen to on my iPhone and Echo.  I've got my two kids an Echo each for Christmas and want to upgrade to Spotify Family so we can all listen to music at the s...
  • Maxim
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • Echo
    Family Invites
  • 467 Views
  • 1 replies
  • 0 likes

Solved!! Family Account using abroad ??

Iam a premium family member and i would be travelling out of USA for a few months .Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone please confirm this ... ThanksAthar

  • Gig Goer
  •   Iam a premium family member and i would be travelling out of USA for a few months . Iam still not sure whether my family account would be working abroad after 14 days or not ? can someone p...
  • Bittencourt
  • Spotify Star
  • 981 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 981 Views
  • 1 replies
  • 0 likes

The Google Home mini promotion isn't available

PlanPremium FamilyCountryUnited States of AmericaDeviceOnePlus 5TOperating SystemAndroidMy Question or IssueI had subscribed to the family plan because of the Google home mini promotion which was said to be active until the end of this yearBut to my ...

  • Casual Listener
  •   Plan Premium Family Country United States of America Device OnePlus 5T Operating System Android My Question or Issue I had subscribed to the family plan because of the Google home m...
  • tmfleck
  • Casual Listener
  • 1938 Views
  • 5 replies
  • 1 likes
  • Google Home Mini
    unavailable
  • 1938 Views
  • 5 replies
  • 1 likes

Subscription error

PremiumCountry uk Device(iPhone 8, Samsung Galaxy 9, Macbook Pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently lost my debit card which resulted in me having to renew my subscription. Unfortunately without th...

  • Newbie
  • ...ost my debit card which resulted in me having to renew my subscription. Unfortunately without thinking I rushed through the payment and paid for premium WITHOUT the family option. (Had the family one a...
  • Corleyo
  • Music Fan
  • 1210 Views
  • 1 replies
  • 0 likes
  • Family payment
  • 1210 Views
  • 1 replies
  • 0 likes