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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140019 Views
  • 32 replies
  • 8 likes
  • 140019 Views
  • 32 replies
  • 8 likes

Error en plan familiar....

Plan PremiumCountry Honduras Device Samsung GalaxyOperating System Android My Question or Issue A ver.... No entiendo porque lo hacen tan dificil. Yo me mude, y busque "como se cambia direccion de cuenta" la solucion que salia era que habia que crear...

  • Visitor
  • Plan Premium Country Honduras  Device Samsung Galaxy Operating System Android   My Question or Issue  A ver.... No entiendo porque lo hacen tan dificil. Yo me mude...
  • Brunelicia
  • Community Legend
  • 1052 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1052 Views
  • 1 replies
  • 1 likes

Can't add to Spotify Family

PlanPremium FamilyCountry UKDevice xperia xOperating System(Android Oreo) My Question or Issue I have been trying to add my mum to my family plan but she keeps getting an error message "YOU'RE UNABLE TO JOIN THID FAMILY PLAN" I had already sent the i...

  • Newbie
  • Plan Premium Family Country  UK Device xperia x Operating System (Android Oreo)   My Question or Issue  I have been trying to add my mum to my family plan but she k...
  • Brunelicia
  • Community Legend
  • 739 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 739 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuenta familiar me dice que NO PUEDO MOVER MI CUENTA DE ...

  • Newbie
  • Mi cuenta estaba en un plan familiar con un primo con el que vivía pero el decidió cerrar su cuenta así que abrí una nueva suscripción con mi hermano, cuando trate de mover mi cuenta a la nueva cuent...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 1 replies
  • 0 likes

Can't Add Family Member To Family Plan

I am trying to add a fourth family member (who resides with me)_to my family premium account. I send them the invite and they recieve the invite. However, when they click on the "accept invite" tab it takes them to my "Account Overview" section every...

  • Newbie
  • I am trying to add a fourth family member (who resides with me)_to my family premium account.  I send them the invite and they recieve the invite. However, when they click on the "accept i...
  • Billy-J
  • Spotify Star
  • 2779 Views
  • 1 replies
  • 4 likes
  • Premium for Family
  • 2779 Views
  • 1 replies
  • 4 likes

Upgrade from Premium to Family

I have recently upgraded from Premium to Premium for family but non of the details have changed on my account and when my children log in they cut my listening off.They have had the invite emails sent but when you open them it only asks to log in and...

  • Newbie
  • I have recently upgraded from Premium to Premium for family but non of the details have changed on my account and when my children log in they cut my listening off. They have had the invite emails s...
  • Maxim
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 1 replies
  • 0 likes

Loss of owner status (family plan)

I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my playlists, etc. The problem now is that it appears I'm not the...

  • Newbie
  • I have had family plan for a few years now. I was the owner until my account got hacked. Then I had live help from a Spotify staff to reset my account and username while keeping all of my p...
  • Maxim
  • Spotify Star
  • 893 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 893 Views
  • 1 replies
  • 0 likes

Solved!! Wife can not join family plan

PlanPremium Family PlanCountry AustriaDeviceMacOperating SystemiOS, Mac My Question or Issue My wife can not join the family plan. Appartenly I got an E-mail where I had to confirm her but I somehow deleted it and now when she fills all the informati...

  • Newbie
  • Plan Premium Family Plan Country  Austria Device Mac Operating System iOS, Mac  My Question or Issue  My wife can not join the family plan. Appartenly I got an E-mail where I...
  • Maxim
  • Spotify Star
  • 673 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 673 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremium for FamilyCountry BrasilDeviceSamsung Galaxy J7Operating SystemAndroid Oreo My Question or Issue:I moved out of my family to go to college and after just less than a month I've been kicked out of my family premium spotify. It has been mor...

  • Newbie
  • Plan Premium for Family Country  Brasil Device Samsung Galaxy J7 Operating System Android Oreo   My Question or Issue: I moved out of my family to go to college and after j...
  • Bittencourt
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 360 Views
  • 1 replies
  • 0 likes

Paid but show free account

I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one.PlanFree/PremiumCountry Hong KongDevice(iPhone 6s) Operating System(iOS 10, Android Oreo, Wind...

  • Casual Listener
  • I have paid the premium for family subscription on Jan 18 but today when I log in my account, it has shown that my account is free instead of a premium one. Plan Free/Premium Country  Hong K...
  • Bittencourt
  • Spotify Star
  • 875 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 875 Views
  • 1 replies
  • 1 likes

Family Premium I cannot listen to my own music

Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other music, my selection is stopped and I am forced to listen ...

  • Newbie
  • Hi. Need help as this drives me crazy: We have a family account, each member is registerd with his own email address & mobile number and still, when I play my music and my son picks some other m...
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

All Family members kicked out

Hi there,I've recently decided to get the Family Premium Abo, so all my sisters could listen to Spotify while it's just one of us who pays.This worked for like 2 weeks tops, now everyone except me got kicked out. This makes me furious, I'm paying so ...

  • Newbie
  • Hi there, I've recently decided to get the Family Premium Abo, so all my sisters could listen to Spotify while it's just one of us who pays. This worked for like 2 weeks tops, now everyone except m...
  • Bittencourt
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 444 Views
  • 1 replies
  • 0 likes

Familien Abo / Einladung funktioniert nicht / Invitation family subscription does not work

Hello,my wife has a premium family subscription for a long time. In this I also joined. Then came the change that family members should live under one roof. There was this confirmation email that had to be confirmed. Unfortunately, I considered this ...

  • Newbie
  • Hello, my wife has a premium family subscription for a long time. In this I also joined. Then came the change that family members should live under one roof. There was this confirmation email that h...
  • Maxim
  • Spotify Star
  • 2334 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2334 Views
  • 1 replies
  • 0 likes

Can't play music while another family member is playing music

PlanFamily PlanCountryUSADeviceHappens with any device My Question or IssueI have a family plan an I am not able to listen to music while one of my family members is listening already. I know that you need to have seperate accounts but even though my...

  • Casual Listener
  •   Plan Family Plan Country USA Device Happens with any device   My Question or Issue I have a family plan an I am not able to listen to music while one of my family members is l...
  • Billy-J
  • Spotify Star
  • 535 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 535 Views
  • 5 replies
  • 0 likes

Second account for children content

We own a family account, but our children are less than 14 years old. Therefore I would like to open a second account for myself, so that I am able to play some children playlist like "Fireman Sam" and listen to my own music at the same time.Is it po...

  • Newbie
  • We own a family account, but our children are less than 14 years old. Therefore I would like to open a second account for myself, so that I am able to play some children playlist like "Fireman Sam" a...
  • Bittencourt
  • Spotify Star
  • 385 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 385 Views
  • 2 replies
  • 0 likes

Wife kicked off of my premium family plan due to international number

PlanFamily PremiumCountryCanada My Question or Issue Please help! My wife was kicked off my permium family plan. When my wife moved here to canada she changed her address to a canadian address and it still does not allow me to add her to my account. ...

  • Casual Listener
  • Plan Family Premium Country Canada   My Question or Issue   Please help! My wife was kicked off my permium family plan. When my wife moved here to canada she changed her address to a...
  • Lonewolf420
  • Casual Listener
  • 1288 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1288 Views
  • 4 replies
  • 0 likes

I can't unsubscribe from the family plan. I've been trying for days.

PlanPremiumCountryItaly DeviceIPhone 5sOperating SystemiOS 11 My Question or Issue Every time I try to cancel my Premium subscription it says that from the day after it will be canceled, but it's not. It's been a week now. I'm actually trying to swit...

  • Newbie
  • ...he day after it will be canceled, but it's not. It's been a week now. I'm actually trying to switch from Family to Student plan but it's stuck on the Family one and I can't do anything about it.
  • Bittencourt
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 471 Views
  • 1 replies
  • 0 likes

Payment issue

Hi, I´m having this issue since dec last year. I tried to use my personal card that is international and had used before here at spotify for premium services. Already contacted the bank and there is no problem at their end since they even do not see ...

  • Regular
  •     Hi,   I´m having this issue since dec last year. I tried to use my personal card that is international and had used before here at spotify for premium services. Already contact...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

Payment

Hello, I’m trying to pay a Spotify family account but the payment doesn’t work and I don’t know why. I’ve had no problems for months and today my Premium account became Free and, as I said before, the payment doesn’t work. I cannot use another PayPal...

  • Casual Listener
  •   Hello, I’m trying to pay a Spotify family account but the payment doesn’t work and I don’t know why. I’ve had no problems for months and today my Premium account became Free and, as I said b...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 5 replies
  • 0 likes

I was removed from the family plan by spotify

Spotify sent me an email to confirm my address, but I forgot to confirm it.Now spotify removed me from the family plan, I asked the plan manager to send me another invitation, but when I put my information on the site the following information appear...

  • Newbie
  • Spotify sent me an email to confirm my address, but I forgot to confirm it. Now spotify removed me from the family plan, I asked the plan manager to send me another invitation, but when I put my i...
  • Maxim
  • Spotify Star
  • 498 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 498 Views
  • 1 replies
  • 0 likes

Premium Family Plan

Premium Family Plan.CountryPeru DeviceSamsung and LaptopOperating SystemAndroid My Question or IssueI have subsribed to the Family Plan two times, had to create different accounts each time. Each time I could invite my family members once, they would...

  • Casual Listener
  • Premium Family Plan. Country Peru  Device Samsung and Laptop Operating System Android  My Question or Issue I have subsribed to the Family Plan two times, had to create different a...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 385 Views
  • 3 replies
  • 0 likes