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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27648 Views
44 replies
4 likes
I have moved from Mexico to the United States. I updated my address and registered a credit card issued by a U.S. bank. My monthly subscription has been updated to reflect the USA price and currency. However, Mexico still is indicated as my country. ...
I have moved from Mexico to the United States. I updated my address and registered a credit card issued by a U.S. bank. My monthly subscription has been updated to reflect the USA price and ...
Roadie
375 Views
1 replies
0 likes
PlanFree/Premium premium familyCountry australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)android My Question or IssueI have a samsung s10 and some reason my phone has synced to m...
Plan Free/Premium premium family Country australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)android &n...
Roadie
360 Views
1 replies
0 likes
PlanPremiumCountryIsraelDeviceasus zenbookOperating SystemWindows 10 My Question or Issuewhen I click on the link to add members - I don't see anything. I can't use my family membership
...y family membership
Spotify Legend
1010 Views
3 replies
0 likes
PlanPremium FamilyCountryUnited States My Question or IssueSo I wanted to get the Google Home Mini offer they have going, so I ordered it but the address that was automatically applied from my google account was wrong. I could figure out how to edit ...
Plan Premium Family Country United States My Question or Issue So I wanted to get the Google Home Mini offer they have going, so I ordered it but the address that was a...
Spotify Star
404 Views
1 replies
0 likes
PlanFree/PremiumCountryFRANCEOperating System(Windows 10) My Question or IssueHello,My son has an account on my spotify family. I turned on filtering on explicit content and it worked well. On the other hand I would like to reactivate it and when I d...
Plan Free/Premium Country FRANCE Operating System (Windows 10) My Question or Issue Hello, My son has an account on my spotify family. I turned on filtering on explicit content and i...
Spotify Legend
949 Views
1 replies
0 likes
PlanFree/PremiumCountryNetherlandDeviceOne plus 3Operating SystemAndroid My Question or IssueI have a premium family membership but IT changed in to a free membership. I can't figur out why and how tot get IT back...
Plan Free/Premium Country Netherland Device One plus 3 Operating System Android My Question or Issue I have a premium family membership but IT changed in to a free membership. I c...
Community Legend
513 Views
1 replies
0 likes
PlanPremium FAMILYCountryCANADADeviceMULTIPLE My Question or IssueI've tried to redeem the Google Mini offer but the website (https://www.spotify.com/us/family/) states it's only available in the US.Why is this only offered to US plans? What offer is...
Plan Premium FAMILY Country CANADA Device MULTIPLE My Question or Issue I've tried to redeem the Google Mini offer but the website (https://www.spotify.com/us/family/) states it's o...
Spotify Legend
1256 Views
3 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy 9,Dell laptopOperating System Android Oreo, Windows 10 My Question or IssueI have a family plan,I added 3 members and it works for all of us,but when i send an invitation for 4th it just doesn't work. I tr...
Plan Premium Country Poland Device Samsung Galaxy 9,Dell laptop Operating System Android Oreo, Windows 10 My Question or Issue I have a family plan,I added 3 m...
Spotify Star
510 Views
1 replies
0 likes
PlanPremium FamilyCountryPoland My Question or IssueDear Spotify Community, I would like to kindly as you for help.My ex-partner was a member of Premium for Family plan. As we had split and are currently going through a rather unpleasant split of ass...
Plan Premium Family Country Poland My Question or Issue Dear Spotify Community, I would like to kindly as you for help. My ex-partner was a member of Premium for Family plan. As we h...
Community Legend
3842 Views
1 replies
1 likes
Hi! So, I joined Premium during the time that they had the offered Get Premium Spotify and also Get Hulu period that has now passed. Researching, I couldn't find anything clearly definitive about if I chose to upgrade my plan from solo-premium to a f...
...efinitive about if I chose to upgrade my plan from solo-premium to a family plan (thus allowing my fiance' to have his own account with me instead of us having two seperate premiums -- which doesn't m...
Spotify Star
498 Views
1 replies
0 likes
Family Premium PlanPremiumSouth Africa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan I get Family Premium plan in South Africa???
Family Premium Plan Premium South Africa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question o...
Roadie
418 Views
1 replies
0 likes
This applies to any of the Web players on any browser and platform, and to both the MacOS and Windows Apps. It does not apply to the iOS and Android Apps.Along with the Family account, there is a "Family Mix" playlist. This playlist used to show icon...
This applies to any of the Web players on any browser and platform, and to both the MacOS and Windows Apps. It does not apply to the iOS and Android Apps. Along with the Family account, there is a...
Casual Listener
815 Views
2 replies
0 likes
I'm Bas and living in Holland. My ex and I recently seperated and soon I will have a new adres. We used to share one account but now want to switch to Premium for Family. We still operate as a family but the information page says you need to live on ...
I'm Bas and living in Holland. My ex and I recently seperated and soon I will have a new adres. We used to share one account but now want to switch to Premium for Family. We still operate as a family...
Spotify Star
572 Views
1 replies
0 likes
Hi, I received an email from Spotify advising that if I upgrade to Premium Family, I would receive a Google Home Mini. I have not received an email with the promo code and the link provided in previous threads provides a message that I have already e...
Hi, I received an email from Spotify advising that if I upgrade to Premium Family, I would receive a Google Home Mini. I have not received an email with the promo code and the link provided i...
Casual Listener
1615 Views
8 replies
1 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9S+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis morning I received an email with an offer for a free Google Home Mini, but the shipping address it was sent to is one I n...
Plan Free/Premium Country Device Samsung Galaxy 9S+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This morning I received an email with an...
Community Legend
750 Views
3 replies
2 likes
HelloI use premium family account to create playlists for my young children .I would like to switch easily between the members from my phone (for exemple for car trip)without Connect/disconnect each time. It seems possible with app on smart tv. Is it...
Hello I use premium family account to create playlists for my young children .I would like to switch easily between the members from my phone (for exemple for car trip)without Connect/d...
Community Legend
1349 Views
1 replies
5 likes
Hi,I have Spotify Premium and recently joined a Premium Family plan last 5th october (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to my account, I see that I am a member of a Family plan, so I'm not sure...
Hi, I have Spotify Premium and recently joined a Premium Family plan last 5th october (I'm a member, not the owner), but still got charged for my Premium subscription. When I go to m...
Roadie
666 Views
3 replies
0 likes
Hi There! How can I change from Single Premium account to family Premium account without losing the playlists, I have a valid subscription for extra 10 month , Im paying annually. Thanks
Hi There! How can I change from Single Premium account to family Premium account without losing the playlists, I have a valid subscription for extra 10 month , Im paying annually. &n...
Spotify Star
1927 Views
4 replies
0 likes
None of the below information is required. However, the more PlanPremium FamilyCountryUSA My Question or IssueI apologise if this has been asked before, but I couldn't find anything. If we already have a Premium Family account can we still get the Go...
None of the below information is required. However, the more Plan Premium Family Country USA My Question or Issue I apologise if this has been asked before, but I couldn't find a...
Community Legend
508 Views
1 replies
0 likes
I'm on a family premium plan & the account owner - how do I claim my google home mini? I can't see anything in my account to even go to claim one - & I've never claimed for one ....
I'm on a family premium plan & the account owner - how do I claim my google home mini? I can't see anything in my account to even go to claim one - & I've never claimed for one .... &n...
Spotify Star
1983 Views
8 replies
1 likes
