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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173854 Views
  • 32 replies
  • 9 likes
  • 173854 Views
  • 32 replies
  • 9 likes

Family Plan invite displayed name that was not primary account holder

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueWhen I invited my grandfather to Spotify Family, after filling out all his account info and getting the account created, the webpage displayed the name of a user on my pla...

  • Newbie
  • Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue When I invited my grandfather to Spotify Family, after filling out all his account info a...
  • Rene01
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes

Daily mix disappeared once I upgraded from free to family

PlanFamily PremiumCountryUSADevicePixel 3My Question or IssueI greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily mixes have disappeared. I have read other topics on similar issues and none ...

  • Regular
  •   Plan Family Premium Country USA Device Pixel 3 My Question or Issue I greatly enjoyed the daily mixes I would get on my account. When I upgraded my account to premium family, daily m...
  • Rene01
  • Community Legend
  • 794 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 794 Views
  • 9 replies
  • 0 likes

Confirming address when not at home.

Just received the new info on procedures for confirming family members' addressses. If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a problem if their IP address suggests that they are not at our re...

  • Casual Listener
  • Just received the new info on procedures for confirming family members' addressses.  If my wife/kids etc... confirm their address when they are out of the house, is this going to cause a p...
  • Rob4
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 580 Views
  • 2 replies
  • 0 likes

Solved!! Spotify forces me to buy family premium

I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How can i solve this problem ? PlanPremiumCountryTurkeyDev...

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  • Casual Listener
  • I am using spotify premium for 2 years. But this month i can't buy a normal premium. Spotify says me"you are not suitable for this offer". I can choose only family,yearly and stundent offers. How c...
  • Bittencourt
  • Spotify Star
  • 816 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 816 Views
  • 3 replies
  • 0 likes

Solved!! Premium for family didnt activated

PlanFamilyCountryCyprusDevicePC/Iphone 8Operating SystemDebian 10 My Question or Issue I changed my subscription plan to family and also change country from Czech Republic to Cyprus. Now my family plan isnt activated, my country still Czech Republic ...

  • Casual Listener
  • Plan Family Country Cyprus Device PC/Iphone 8 Operating System Debian 10   My Question or Issue   I changed my subscription plan to family and also change country from Czech R...
  • weirdei
  • Casual Listener
  • 548 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 548 Views
  • 2 replies
  • 0 likes

I have two properties in two different countries. How can I add the second?

PlanPremium FamilyCountryUK and CanadaDeviceSamsung Note 9Operating SystemAndroid My Question or IssueI have two houses where we live, UK and Canada. How do I cover these in my new family plan?

  • Newbie
  • Plan Premium Family Country UK and Canada Device Samsung Note 9 Operating System Android   My Question or Issue I have two houses where we live, UK and Canada. How do I cover these i...
  • Rene01
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 340 Views
  • 1 replies
  • 0 likes

Can't join family plan

PlanFamily plan premiumCountryIrelandDeviceSamsung Galaxy s8Operating SystemLatest Android My Question or IssueReceived the invite link. Entered in the address and hit save. Next page just says there has been a problem and to try again later. The add...

  • Casual Listener
  • Plan Family plan premium Country Ireland Device Samsung Galaxy s8 Operating System Latest Android   My Question or Issue Received the invite link. Entered in the address and hit save....
  • Brunelicia
  • Community Legend
  • 458 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Should I confirm my address for the new Family Plan?

I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and neither feature is appealing. I'm not sure what other new featur...

  • Music Fan
  •   I manage the Family Plan, and I just receieved an email asking me to verify my address so that Spotify can implement some new features. These are a Family Mix and parental controls, and n...
  • Brunelicia
  • Community Legend
  • 9679 Views
  • 7 replies
  • 2 likes
  • Premium for Family
  • 9679 Views
  • 7 replies
  • 2 likes

Premium for family issue

PlanPremium for FamilyCountryUsaDeviceiPhone 8, Samsung Galaxy Note 9, iPhone xOperating System My Question or IssueI have family plan with 3 additional users, all have their own acct. However, when trying to listen at the same time, one acct always ...

  • Visitor
  • Plan Premium for Family Country Usa Device iPhone 8, Samsung Galaxy Note 9, iPhone x Operating System     My Question or Issue I have family plan with 3 additional users, all h...
  • Rene01
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 310 Views
  • 1 replies
  • 0 likes

I have Premium for Family and have a student in our family. Can we get Hulu?

PlanPremium for Family CountryUSA My Question or IssueI have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own account to get Hulu?

  • Casual Listener
  • Plan Premium for Family   Country USA   My Question or Issue I have Premium for Family and have a student in our family. Can we get Hulu? Or does my student have to have his own a...
  • imaginarychris
  • Gig Goer
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Invite link under premium family is not working (have read and followed all instructions in help)

PlanPremium FamilyCountryNZDeviceAcer laptop (late 2018)Operating SystemWindows 10 My Question or IssueI have copied link for family member to set up account but it is not working - have followed all instructions in help section to no avail. Comes up...

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  • Casual Listener
  •   Plan Premium Family Country NZ Device Acer laptop (late 2018) Operating System Windows 10   My Question or Issue I have copied link for family member to set up account but it i...
  • Brunelicia
  • Community Legend
  • 530 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 530 Views
  • 5 replies
  • 0 likes

sharing my playlists with family plan members

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S7 / PC (using both)Operating SystemAndroid / Windows (using both) My Question or Issue(1) I have spent years making Spotify playlists, including converting playlists from Rhapsody. I just upgraded fro...

  • Newbie
  • Plan Premium Family Country USA Device Samsung Galaxy S7 / PC (using both) Operating System Android / Windows (using both)   My Question or Issue (1) I have spent years making S...
  • Brunelicia
  • Community Legend
  • 524 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 524 Views
  • 1 replies
  • 0 likes

Solved!! Credit card from another country to pay premium family

PlanPremiumCountryFranceMy Question or IssueGood afternoon,I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that my profile was changed according to the credit card and now I'm th...

  • Visitor
  • Plan Premium Country France My Question or Issue Good afternoon, I've paid the Premium Family with a credit card from another country than the address I'm living in. The consequence is that m...
  • kloarubeek
  • Visitor
  • 1529 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1529 Views
  • 2 replies
  • 0 likes

Changing address without losing profile

I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and suggested music on their profiles? It really is the m...

  • Visitor
  • I need to change my address on my family account. I beleive the only option is to cancel my current account and re subscribe. Does this mean that me and my family will lose all their playlists and s...
  • ListenToGlobal
  • Composer
  • 871 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 871 Views
  • 1 replies
  • 1 likes

Can't Invite Any Family Members To My Plan

PlanFamily Plan PremiumCountryUSAMy Question or IssueI wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard as I could to find out how to invite users, but it hasn't worked out at ...

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  • Casual Listener
  •   Plan Family Plan Premium Country USA My Question or Issue I wanted to add someone to my family plan, but I don't even have the option to send an invite to anyone. I've looked as hard a...
  • Rene01
  • Community Legend
  • 637 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 637 Views
  • 3 replies
  • 0 likes

Cant add family members

Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like somethin went wrong.Halp ples, idk what to do, we all l...

  • Visitor
  • Wassup, ive been trying to add family members but it isnt working. When i fill all the info etc, it says "congratulations it works blablabla" but above it, theres a red box wheres something like s...
  • Loxer
  • Community Legend
  • 390 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 3 replies
  • 0 likes

I can not leave family plan

Plan Premium Country Turkey Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I am a member of premium for family plan. Why I can not leave this plan. I follow > Change Plan -> Cancel Premium But always I got same message for t...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy 10 Operating System Windows 7 My Question or Issue I am a member of premium for family plan.  Why I can not leave this plan. I follow > C...
  • ikarhan
  • Casual Listener
  • 320 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 2 replies
  • 0 likes

Tromperie : Spotify Famille n'a pas 6 comptes premium !!!

PlanPremiumCountryFranceDevice(iPhone X)Operating System(last iOS) My Question or IssueBonjour, Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou mensonger.il n'ya pas 6 comptes premium avec les memes fonctionnalités dans le compte f...

  • Visitor
  • Plan Premium Country France Device (iPhone X) Operating System (last iOS)   My Question or Issue Bonjour,   Je suis tres dçu de spotify Famille !!! Le descrifit est erroné ou me...
  • Rene01
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 497 Views
  • 1 replies
  • 0 likes

[iOS][Playlists] How can I take a playlist created before upgrading to Family

How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity? Wife and I shared Premium. Too many playlists so we upgraded. Now I can see all the old playlists but she cant. I want to ...

  • Newbie
  • How can I take a playlist created before upgrading to Family and have a family user download this to their new family identity?  Wife and I shared Premium. Too many playlists so we upgraded. N...
  • Rene01
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • iOS
    Playlists
  • 467 Views
  • 1 replies
  • 0 likes

Residence Definition

Dear Mr/Ms, I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc... I am living with my girlfriend abroad, and both got a local resident permit with the same ...

  • Visitor
  • Dear Mr/Ms,   I was wondering what is your definition of residence since in some countries there are several: tax residence, "actual residence", domicile, etc...   I am living with my g...
  • Brunelicia
  • Community Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 1 replies
  • 0 likes