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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70453 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
47933 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189546 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27681 Views
44 replies
4 likes
PlanFree/PremiumCountry DeviceLenovo PCOperating SystemWindows7 My Question or Issue My husband sent the invitation for the family abo to my email-Adress. Is is the same adress I have conected to my Spotify account. I am not able to open the link. Th...
Plan Free/Premium Country Device Lenovo PC Operating System Windows7 My Question or Issue My husband sent the invitation for the family abo to my email-Adress. Is is t...
Spotify Star
760 Views
2 replies
0 likes
PlanPremium for FamilyCountryThe NetherlandsDeviceANY DEVICEOperating SystemWindows AND Android My Question or IssueHello and good evening. Some context before:I am a Premium user. I got my Premium account many years ago. I became Premium back in 200...
Plan Premium for Family Country The Netherlands Device ANY DEVICE Operating System Windows AND Android My Question or Issue Hello and good evening. Some context before: I a...
Spotify Star
806 Views
1 replies
0 likes
Hello, in august i change my spotify from premium to family but the payments not switched by klarna.now i become two invoices for only one account and klarna will have two payments:- premium- family in my spotify account the list of my invoices are c...
Hello, in august i change my spotify from premium to family but the payments not switched by klarna. now i become two invoices for only one account and klarna will have two p...
Spotify Star
1176 Views
1 replies
0 likes
Why am I getting ads for podcasts on my premium account?! I pay to avoid ads. Get this trash off my account or I'm out. PlanPremiumCountryUSA DeviceMoto X4 Operating SystemAndroid 9 My Question or IssueWhy am I getting ads for podcasts on my premium ...
Why am I getting ads for podcasts on my premium account?! I pay to avoid ads. Get this trash off my account or I'm out. Plan Premium Country USA Device Moto X4 Oper...
Spotify Star
606 Views
1 replies
1 likes
Plan PremiumCountry India My Question or Issue I want to upgrade my Spotify Premium Membership to Spotify Premium Family Membership. I have already prepaid my Spotify Premium for 12 months. I wanted to know if I upgrade my membership to the family pl...
Plan Premium Country India My Question or Issue I want to upgrade my Spotify Premium Membership to Spotify Premium Family Membership. I have already prepaid my S...
Community Legend
788 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoes my premium family subscription include headspace?
...y premium family subscription include headspace?
Community Legend
580 Views
1 replies
0 likes
PlanPremium For Family CountryFinland DevicePhones/Computer My Question or IssueI was thinking this. Me and my wife live in same address and my wife and his ex has daughter who lives week with us and other week with his father. Can we use premium for...
Plan Premium For Family Country Finland Device Phones/Computer My Question or Issue I was thinking this. Me and my wife live in same address and my wife and his ex h...
Newbie
531 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
692 Views
1 replies
0 likes
My Question or IssueI'm disappointed with the user experience of switching from Premium to Family. My young family has grown to a point where separate accounts makes sense. Each family member has made their own playlists over time. So when I upgraded...
My Question or Issue I'm disappointed with the user experience of switching from Premium to Family. My young family has grown to a point where separate accounts makes sense. Each family...
Music Fan
1948 Views
8 replies
1 likes
Hello, So I am using spotify premium family plan on samsung on 8 which has Android 9, and when I try to play some songs I get "you have discovered a premium feature" I have seen the old threads where it has been updated that the issue has been solved...
Hello, So I am using spotify premium family plan on samsung on 8 which has Android 9, and when I try to play some songs I get "you have discovered a premium feature" I have seen t...
Spotify Star
2226 Views
3 replies
1 likes
Saya mau mengganti pembayaran dari kartu kredit ke kartu debit.Tetapi kenapa selalu gagal?Sudah konfirmasi dengan Bank dan tidak ada kendala sama sekali dengan kartu saya.Mohon bantuannya Spotify agar saya bisa melanjutkan versi premium saya. Terima ...
Saya mau mengganti pembayaran dari kartu kredit ke kartu debit. Tetapi kenapa selalu gagal? Sudah konfirmasi dengan Bank dan tidak ada kendala sama sekali dengan kartu saya. Mohon bantuannya Spoti...
Roadie
3156 Views
1 replies
0 likes
PlanPremium FamilyCountryUnited States of America My Question or IssueI have a full family plan and we all take turns paying for the account, however we were wanting to pay for several months in advance to avoid the stress of worrying about who is ge...
Plan Premium Family Country United States of America My Question or Issue I have a full family plan and we all take turns paying for the account, however we were wanting to pay f...
Roadie
589 Views
1 replies
0 likes
PlanFamilyCountryAustralia My Question or IssueI received my email link for my free Google Home Mini in Australia this morning and after choosing which colour I wanted, I was sent to the verification page. I clicked on the checkout for Google and was...
Plan Family Country Australia My Question or Issue I received my email link for my free Google Home Mini in Australia this morning and after choosing which colour I wanted, I was sent t...
Regular
11342 Views
54 replies
1 likes
Do the songs download work when the premium trial end? I would also like to what happens when the premium ends and how to cancel the subscription. Thank you~ 6. 13. 2017
Do the songs download work when the premium trial end? I would also like to what happens when the premium ends and how to cancel the subscription. Thank you~ 6. 13. 2017
Community Legend
9021 Views
9 replies
0 likes
Did all the steps... Placed the order correctly... Got a receipt for $0...Confirmed with google AND Spotify that the code was redeemed... STILL CHARGED $53! The Remedy?Google says return it or refuse the deliverySpotify says they'll generate another ...
Did all the steps... Placed the order correctly... Got a receipt for $0... Confirmed with google AND Spotify that the code was redeemed... STILL CHARGED $53! Th...
Spotify Star
961 Views
3 replies
0 likes
I have a Spotify Free account. I am trying to upgrade to a family plan. It won't let me because it says I once signed up for Spotify Premium (I guess I did although I don't remember doing such). Is there any way for me to actually sign up for it? I r...
I have a Spotify Free account. I am trying to upgrade to a family plan. It won't let me because it says I once signed up for Spotify Premium (I guess I did although I don't remember d...
Community Legend
4185 Views
8 replies
0 likes
PlanPremiumCountryUKDeviceMultiple devicesOperating SystemiOS My Question or IssueIve got a family premium account but my wife and I can't play Spotify at the same time. She's logged in to her own account and I'm logged in to my own. I'm the Plan own...
Plan Premium Country UK Device Multiple devices Operating System iOS My Question or Issue Ive got a family premium account but my wife and I can't play Spotify at t...
Casual Listener
1812 Views
6 replies
0 likes
My Question or Issue I have a subscription in my name/email for family premium with my wife and kids. My wife found through our at&t cell plan at we can get a discount through them. If my wife switched to be the acct holder, would my kids lose their ...
My Question or Issue I have a subscription in my name/email for family premium with my wife and kids. My wife found through our at&t cell plan at we can get a d...
Community Legend
448 Views
1 replies
0 likes
PlanPremium FamilyCountryUnited KingdomDeviceDesktop PC and Samsung PhoneOperating SystemWindows 7 and Android My Question or IssueI am the plan manager (account owner) for my account. I'd had Spotify for a couple of years before finding out about th...
Plan Premium Family Country United Kingdom Device Desktop PC and Samsung Phone Operating System Windows 7 and Android My Question or Issue I am the plan manager (account owner) for m...
Casual Listener
735 Views
2 replies
0 likes
PlanPremium FamilyCountryGermanyUnfortunately on my Account not all members of the Premium for Family are listed.Which makes it hard for me to adjust the members. On our Family Mix Playlist I can see all of them which seems weird, since there is one ...
Plan Premium Family Country Germany Unfortunately on my Account not all members of the Premium for Family are listed. Which makes it hard for me to adjust the members. On our Family M...
Casual Listener
1023 Views
4 replies
0 likes
