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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131652 Views
  • 32 replies
  • 8 likes
  • 131652 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family plan will not verify my address

PlanFamily planCountryUSA My Question or Issue In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it will tell me that the address cannot be verified. When clicking on the link I rece...

  • Casual Listener
  •   Plan Family plan Country USA   My Question or Issue  In the past 4 months I have been kicked off my family plan twice, and when clicking on the link to verify my address, it w...
  • Peter
  • Spotify Legend
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Familiar

La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador

  • Newbie
  •   La persona que era el titular del plan familiar en la cuenta de Spotify, dejo de poder ingresar a su cuenta y cuando por fin pudo regresar, él ya no aparecia como el administrador 
  • Peter
  • Spotify Legend
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't cancel my Premium for family subscription

PlanPremiumCountry Mexico My Question or Issue I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and appears a message (add image) that says "You canceled your subscription. Your subscripc...

  • Casual Listener
  • Plan Premium Country  Mexico     My Question or Issue  I´ve been trying to cancel my Premium for family subscription, I am not the administrator, I followed the steps and a...
  • Peter
  • Spotify Legend
  • 638 Views
  • 3 replies
  • 1 likes
  • 638 Views
  • 3 replies
  • 1 likes

Familiar Plan shutdowned when Student actived

My Question or IssueMy account was the owner of the Familiar Plan, I have shutdowned the renovation and started the Student Plan, the deadline for the familiar plan was 22/1(payed until that day) and now its been canceled and family who were with me ...

  • Casual Listener
  • ...bsp; day) and now its been canceled and family who were with me in the family plan now they dont have premium. How it could be solved?
  • Billy-J
  • Spotify Star
  • 431 Views
  • 3 replies
  • 0 likes
  • Student
  • 431 Views
  • 3 replies
  • 0 likes

Problems with Invites in Spotify Family

I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble joining my plan and gets "You're unable to join this...

  • Newbie
  • I am using Spotify Premium for Family. Unfortunately our place in my village does not have street numbers and is not a city. Hence I cannot remember if I put none, NA or N/A. My partner has trouble j...
  • OneByBoo
  • Roadie
  • 634 Views
  • 1 replies
  • 0 likes
  • spotify premium family
  • 634 Views
  • 1 replies
  • 0 likes

Family Premium Doesn't Allowed Multi-Play

PlanFamily PremiumCountry USADevice(iPhone 7+, iPhone 6)Operating System(iOS 10) My Question or Issue Despite that I have a family premium plan, that I've sent invites and the family (2 add'l) people have accepted the invites, we can not play music o...

  • Newbie
  • Plan Family Premium Country  USA Device (iPhone 7+, iPhone 6) Operating System (iOS 10)   My Question or Issue  Despite that I have a family premium plan, that I've s...
  • landonharris88
  • Composer
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Re-enter a member of a family plan

Hi, I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue? If I exclude in from the plan and send him the invitation again will this fix the issue? PlanPremium family ...

  • Casual Listener
  • Hi,    I am a member of a family plan. When my brother was introducing our house address he entered the wrong address. How can I fix this issue?    If I exclude in from the p...
  • Bittencourt
  • Spotify Star
  • 451 Views
  • 3 replies
  • 0 likes
  • Family Member
  • 451 Views
  • 3 replies
  • 0 likes

Solved!! Can't add to family plan my wife

PlanPremiumCountry LatviaDevice(Samsung Galaxy Operating System(Android Oreo) My Question or Issue I have bought Family Premium Plan and sent invite to my wife, but she can't join to plan. We got same country in profile and live in the same address. ...

  • Casual Listener
  • Plan Premium Country  Latvia Device (Samsung Galaxy 😎 Operating System (Android Oreo)   My Question or Issue  I have bought Family Premium Plan and sent invite to my w...
  • AigarsJ
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family Lost Premium.

Hi Guys,Been paying for premium family for a while now. I am the owner of the account. Everyone else in the family still has premium, but it has dropped off my account. As the owner i have no way to drop off and re-join.It all still looks valid on th...

  • Casual Listener
  • Hi Guys, Been paying for premium family for a while now. I am the owner of the account. Everyone else in the family still has premium, but it has dropped off my account. As the owner i have no way t...
  • Guido
  • Spotify Legend
  • 766 Views
  • 3 replies
  • 0 likes
  • 766 Views
  • 3 replies
  • 0 likes

Problemas com plano familiar

Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fazer? #help #spotfy

  • Newbie
  •   Eu estava no plano familiar e do nada, fui removida e não consigo mais entrar. A mensagem é que não estou no mesmo endereço, mas sim, o endereço é o mesmo para todos da família. O que devo fa...
  • Bittencourt
  • Spotify Star
  • 417 Views
  • 2 replies
  • 0 likes
  • plano familiar
  • 417 Views
  • 2 replies
  • 0 likes

My daughters spotify account wont link to my family premium account

I am using a Mac Book Air (early 2015) IO X YosemiteTrying to connect to an Ipod Touch Hi there. Im in Australia and I've just tried to link up my daughter's spotify account to my premium family account. From my device it says that she is now active ...

  • Newbie
  • ...ccount to my premium family account.  From my device it says that she is now active on my premium family  account however when she gets on to her ipod touch it wont recognise that s...
  • Billy-J
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • unable to connect daughters ipod to
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stream On Amazon Alexa and iPhone

PlanPremium For Family Country United StatesDevice(iPhone 6s Plus, iPhone 6s, Amazon Alexa)Operating SystemiOS 12.1.2 My Question or IssueI'm having an issue streaming on both my iphone and the Amazon Alexa at the same time. If both try to play music...

  • Casual Listener
  • Plan Premium For Family  Country  United States Device (iPhone 6s Plus, iPhone 6s, Amazon Alexa) Operating System iOS 12.1.2  My Question or Issue I'm having an issue s...
  • Guido
  • Spotify Legend
  • 3061 Views
  • 3 replies
  • 0 likes
  • Amazon Alexa
    iphone
    Premium for Family
  • 3061 Views
  • 3 replies
  • 0 likes

Simultaneous listening on Family Plan

PlanFree/PremiumCountry DeviceMac / iPhone users My Question or IssueCan anyone provide step-by-step guidance on how two family account users in the same home can log in and listen to diifferent tracks at the same time? Currently, when we attempt thi...

  • Newbie
  • Plan Free/Premium Country   Device Mac / iPhone users     My Question or Issue Can anyone provide step-by-step guidance on how two family account users in the same home can l...
  • Billy-J
  • Spotify Star
  • 3116 Views
  • 2 replies
  • 0 likes
  • Family Plan Issue
  • 3116 Views
  • 2 replies
  • 0 likes

none of us can log in on premium family

Planfamily premiumCountry norwayDeviceIphone X, MacOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue so my family decided to change from premium to premium family. we all shared one premium, however none of us cant log in w...

  • Newbie
  •   Plan family premium Country  norway Device Iphone X, Mac Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  so my family decided t...
  • Loxer
  • Community Legend
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

From premium to family

Hi,i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i start buy family premium now and invite them even tho ...

  • Visitor
  • Hi, i was wondering, i have free account, but rest of my family have premium (like single accounts). And we have decided that we want to join our accounts to FAMILY PREMIUM. So my question is if i s...
  • Loxer
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Using different accounts in family premium on google home

I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it picks my husbands lists when I request. Also if I’m p...

  • Newbie
  • I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it p...
  • Billy-J
  • Spotify Star
  • 896 Views
  • 1 replies
  • 1 likes
  • Family premium account
    family premium help support
    Google Home
  • 896 Views
  • 1 replies
  • 1 likes

Family plan subscription address

My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we subscribe ? If we all put that we live at one same address w...

  • Newbie
  • My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we s...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Family Invite Email - Not reaching recipient

PlanPremiumCountry UKDeviceiPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reaches the email address. Not showing up in her Junk either. Tried 4 times or so plus with anot...

  • Casual Listener
  • Plan Premium Country  UK Device iPhone 7/PC     My Question or Issue  I have signed up to Premium. I have sent out an invite to my wifes email address but it never reache...
  • Loxer
  • Community Legend
  • 373 Views
  • 3 replies
  • 1 likes
  • 373 Views
  • 3 replies
  • 1 likes

To join a Family do you have to be a Premium member?

I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...

  • Newbie
  • I upgraded to a Family plan from a Premium plan. Plan Family Country  US Device iPhone 6 Operating System ios   My Question or Issue  The invited users only have FREE a...
  • Loxer
  • Community Legend
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Solved!! Family member got removed from a premium

Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...

  • Casual Listener
  •     Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
  • Billy-J
  • Spotify Star
  • 3648 Views
  • 3 replies
  • 0 likes
  • Other
  • 3648 Views
  • 3 replies
  • 0 likes