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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72540 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
87977 Views
70 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
69483 Views
35 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
202997 Views
265 replies
33 likes
In the UK, in the same house with my wife and son and trying to add them to the family account. All of Apple devices. Checked the location settings on the master account and entering the same info when promoted on their devices. Keeps telling me that...
In the UK, in the same house with my wife and son and trying to add them to the family account. All of Apple devices. Checked the location settings on the master account and entering the same info w...
Roadie
530 Views
1 replies
0 likes
Hi I upgraded to the family plan to include those people I live with. However, I was also hoping to have 2 accounts myself within this family plan. One that will have my general music on and one that will have music I use more in work on. I tried sen...
Hi I upgraded to the family plan to include those people I live with. However, I was also hoping to have 2 accounts myself within this family plan. One that will have my general m...
Spotify Star
825 Views
1 replies
0 likes
PlanPremium (I want to upgrade to family premium)CountryUnited States My Question or IssueHi, my parents are divorced and live at two different addresses, they also both have equal custody of my sister and I. Which means i’m living at both of their h...
Plan Premium (I want to upgrade to family premium) Country United States My Question or Issue Hi, my parents are divorced and live at two different addresses, they also both have equal c...
Roadie
840 Views
1 replies
0 likes
PlanPremium Family CountryIrelandDeviceAndroid/ PC/ AllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuetrying to keep this short- have contacted spotify cares a number of times and have effectively got nowherein short- ( n...
Plan Premium Family Country Ireland Device Android/ PC/ All Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue trying to keep this short- have c...
Spotify Legend
793 Views
1 replies
0 likes
My QuestionI currently have a premium account and am considering upgrading to family premium. The goal is to have my kids listen to music on their google/alexa devices in their own rooms.My question is, do I need unique accounts for each instance, or...
My Question I currently have a premium account and am considering upgrading to family premium. The goal is to have my kids listen to music on their google/alexa devices in their own rooms....
Casual Listener
1288 Views
5 replies
1 likes
PlanFree/PremiumCountryNetherlands Device(OnePlus)Operating System(Android) My Question or IssueI had paid for the free trial for the Premium Family.But it is not working:1) my account is still under Free Account, not Premium Family.2) when I tried t...
Plan Free/Premium Country Netherlands Device (OnePlus) Operating System (Android) My Question or Issue I had paid for the free trial for the Premium Family. But it is n...
Community Legend
1492 Views
2 replies
0 likes
I have a premium subscription that I'd like to upgrade to a Premium for Family. PlanPremiumCountryRomaniaDeviceiPhone7, iPhone5s,LGTVOperating SystemiOS 12, WebOS, Windows 10. My Question or IssueI want to setup a familly plan. I'm missing the option...
I have a premium subscription that I'd like to upgrade to a Premium for Family. Plan Premium Country Romania Device iPhone7, iPhone5s,LGTV Operating System iOS 12, WebOS, Windows 10....
Community Legend
1063 Views
3 replies
0 likes
I used already the 3-months trial for free the beginning of the year and then cancelled.Now want to get the Premium for Family. It shows as the only option the Premium Family with the 3 months for free, then tells me I used it up already but can get ...
I used already the 3-months trial for free the beginning of the year and then cancelled. Now want to get the Premium for Family. It shows as the only option the Premium Family with the 3 months f...
Community Legend
4242 Views
5 replies
2 likes
PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...
Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
Spotify Legend
5313 Views
5 replies
0 likes
PlanFreeCountryAustriaDevicePC (also different browsers), Smarthone My Question or IssueI got a Premium Family invite. The plan is registered to an Austrian address. After clicking the invite link I enter the correct address manually, however it says...
Plan Free Country Austria Device PC (also different browsers), Smarthone My Question or Issue I got a Premium Family invite. The plan is registered to an Austrian address. After c...
Spotify Star
1742 Views
5 replies
0 likes
Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no está en el domicilio familiar. ¿Es posible aun así ...
Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no ...
Community Legend
805 Views
2 replies
0 likes
PlanFamilyCountryGermanyDeviceDesktop/FirefoxOperating SystemWin 10 64-bit My Question or Issue When I enter my address (it has an irregular house number, 12 1/2), the Desktop website ignores the odd bit (the 1/2) and therefore saves my address incor...
Plan Family Country Germany Device Desktop/Firefox Operating System Win 10 64-bit My Question or Issue When I enter my address (it has an irregular house number, 12 1/2), t...
Spotify Star
692 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueHi, just joined family plan & trying to get members added. I sent a link to my daughter & when we clicked it I mistakenly entered my details. I now get ...
Plan Family Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue Hi, just joined family plan & trying to get members added. I...
Community Legend
1054 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
1256 Views
1 replies
0 likes
HelloPlan: Spotify for Family, 3 month trial (member account shows "Premium Family")Location: CanadaDevice: Google Assistant Question/Issue:The assistant does not recognize my family member's playlists. He has created a playlist called "Favorites", a...
Hello Plan: Spotify for Family, 3 month trial (member account shows "Premium Family") Location: Canada Device: Google Assistant Question/Issue: The assistant does not recognize my family...
Spotify Legend
435 Views
1 replies
0 likes
CanadaMac OSX + Echo Alexa- I have Spotify on my Mac.- My Son have Spotify on his iPhone and sync with Echo-Alexa.When he ask to Alexa to play a song, it stop my music on my Mac then play it's song!If I modify the device, my song stop after 30sec the...
Canada Mac OSX + Echo Alexa - I have Spotify on my Mac. - My Son have Spotify on his iPhone and sync with Echo-Alexa. When he ask to Alexa to play a song, it stop my music on my Mac then play i...
Spotify Legend
959 Views
3 replies
0 likes
Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country and a Canadian credit card , so I signed up with Can...
Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country a...
Visitor
2315 Views
6 replies
0 likes
PlanSpotify Premium Family CountryIL DevicePC + Android Operating SystemNA My Question or IssueTrying to add a family member to my premium family account.I've put the exact same address for my account as well as my kid's phone (after accepting the in...
Plan Spotify Premium Family Country IL Device PC + Android Operating System NA My Question or Issue Trying to add a family member to my premium family a...
Spotify Legend
1709 Views
3 replies
0 likes
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A50/A8Operating SystemAndroid PieMy Question or IssueMy daughter using her Galaxy A50 wants to use Spotify Connect on a SqueezeBox Radio which is connected to a Logitech Media Server running on a Syno...
...queezeBox Radio which is connected to a Logitech Media Server running on a Synology NAS. When logged in with her own account, member of my Family Plan, the device, and any other Spotify Connect c...
Spotify Legend
3260 Views
5 replies
0 likes
PlanFamily PlanCountryNL DevicePC (Win10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son became 13 yday and I want to add him to the family plan. It is not possible for him to make an (free) account and then add him...
Plan Family Plan Country NL Device PC (Win10) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son became 13 yday and I w...
Community Legend
746 Views
2 replies
0 likes
