Error Message "You Need to live at the same address"

[Wdseislove]

I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address"  I have confirmed my address in the account setting and I watch my family members put in the same address but it will not work!  I am really frustrated and have wasted a buNone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium Family

Country

US

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Alex]

Hi @neniwich,

Thanks for the post.

Note that the country of your account needs to match the country you're currently residing in and the country your credit/ debit card was issues in. The country of the account of your family member needs to match that as well.

You can check which country your account is currently set to on your Account Page.

This means that if you're currently living in France for example, the country on your account needs to be set to France in order to enter a French address.

Also, make sure that the address set on your account (The Family manager account) matches exactly the one your family member is entering when accepting the invitation.

Hope this helps.

[peterpaauw]

This worked for me. You have to change the regional settings on a PC (on iPhone you do not see this option in the app).

[jpeg1]

This case was interesting. It turns out the credit card the account was registered under was different then the country the address was in. Because I was in the country of the address rather than the one the credit card was registered in, Spotify blocked me.

The solution was to use a VPN to disguise my location, then change the country my account was set as to the one the credit card was from, and then it all worked fine.

[Rfgonzal]

Hi Ivan. Same here, even though we followed your advice and logged in through incognito in different browsers we still get the same "you need to live at the same address" message.  

Do you have any other idea of what we could do?

Many thanks.

Best,

Rolando

[jpeg1]

Try using a VPN. You can get a free chrome extension. Pick the country that the family account is registered in / credit card is from. Then you should be able to change the country your account is registered in to the right one.

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[jdamorley]

Hi, same problem here. I moved with my family from the UK to Sweden. I updated my country and payment details to Sweden, and have a family plan subscription. My children, who have created accounts in Sweden are unable to connect because it gives the error message "Must live at same address". I can confirm we all live at the same address. 

[Alex]

Hi there @jdamorley,

Thanks for your post.

Please make sure that the country of your Spotify account needs to match the country you're currently residing in (Sweden) and the country your credit/ debit card was issues in. In order to change the country of your account from UK to Sweden, you most likely need to update your payment method to a Swedish one. More info on this can be found here.

You can check which country your account is currently set to on your Account Page. 

Hope this helps.

[Jesse40]

This doesn’t work for me too

help please

[AlejaR]

Hey @Jesse40,

Thanks for your reply in this thread 🙂

In this case, could you give us a bit more details about what you are experiencing? Just to confirm, are you trying to join a plan or are you trying to invite someone else to your plan?

Keep in mind, the error message You Need to live at the same address most likely is related to the country or region not matching in the accounts of users who want to share a plan. To check if that is the case, users can go to their Account pages on Account overview> Country or region to verify if they have the same country or region. Once you've done that, take into account you have to make sure the address that the owner's account has established is the same as the one who's trying to join is putting.

We hope you found this helpful. We'll keep an eye on your response! 

[AR256]

1. Open up a browser and log into your account. 

2. Go to account overview and edit your profile.

3. Change your country or region and save profile.

4. Try it out again.

[jdren18]

I have had the same issue and now the account has been removed. 

they tried multiple times online to verify the address but kept recieving an error.

how can i fix this?

[11127661465]

This is a very frustrating and unpleasant experience.
I am a software engineer and a digital nomad. Therefore we are travelling a lot.

I have a premium ACC for many years and I tried to upgrade to family and add my partner's free acc.

We have lived in the same house for 11 years but spotify keeps insisting that we live in another country.
This is ridiculous. Therefore I think I am going to stop using spotify and I'll start using another more friendly platform.

Byezzz

[DG9500]

This issue still seems to persist.

[Eni]

Hey folks, 

Thanks for reaching out about this here in the Community. 

@jdren18, sorry for the delayed reply. Just to confirm, have you already been able to re-add the other account? If you haven't, you can do so by following these steps. 

@11127661465, we're sorry to know you've been experiencing this. Just to confirm, have you tried following the steps @AlejaR sent previously?

We'll be on the lookout.

[pklagyi]

Same here. Using incognito mode I could register one more family member, but got the same error message for the next member.

[Jeremy]

Hi there @pklagyi,

Can you confirm if you followed all of the steps that's been provided earlier in this thread?

We'll keep an eye out for your reply.

Take care!

[Superuser2003]

Hi,
I'm setting up our family account again after moving house. However, I keep getting the same error message:
You need to live at the same address
It looks like you're trying to join Premium Family from a different country. Premium Family is only available for family members that live together. Try again when you're at the same address.

I've already tried another browser and a private TAB. Is this a system error?

[CarlosCuervo]

I follow ivan instructions and I have the same problem in a premium duo plan, and I don’t find any kind of help from Spotify, could somebody help me. SPOTIFY DONT HAVE A TECHNICAL SUPPORT. Not a chat not a phone number!

[Lyubka]

Hey @CarlosCuervo,

Thank you for your reply in this thread.

In this case, we'd like to gather as much info as possible. Could you please send us a full description of the inconvenience you're having?  We'll be happy to help you but in order to do that, we'll need a bit more details and information.

It'd also be great if you could share with us exactly what troubleshooting you've tried so far. This'll help us avoid repeating steps.
 

We'll be on the lookout for your reply. 

[stef2luxe]

Hi there,

I am having the same issue, we're unable to connect via Premium Family account, due to different location settings of our accounts. We all live in Germany, however my original account is still linked to the Netherlands, even though I updated my payment method to a german on. I am unable to edit the location in my profile as it's greyed out. What more can I do to change the location of my account? I am also physically in Germany at the moment.