Family Plan not working for one new member

[seeeyog]

My brother was going to shift and wanted to leave the plan, so my cousin took his place, but it still says to join premium on her phone. She even tried leaving and joining back. Reinstalled the app as well. Please check the issue, thanks! I'm the plan manager.

[AlejaR]

Hey there @seeeyog,

Thanks for posting here and welcome.

We'd recommend your cousin to make sure they're logged in to the right account. Perhaps they have more than one account and might be confused about which one is the one they joined your plan with. You can go to your account page to make sure what accounts make part of your plan and if one of those belongs to your cousin.

If yes, then we'd suggest they double-check on their phone the details of the account they're using by following these steps: 

1. Tap the picture profile at the top-right of the screen.
2. Go to Settings and privacy. 
3. At the top, tap Account. There they can find the username and the email linked to their account. They can also see the type of plan they have.

If they see that account is on free service, then most likely they have more than one account. If they aren’t certain about the details they used to register on the app, they can go to password reset and enter possible email addresses they own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. They can try logging in with these, the account they join with to your plan may be linked to one of these options as well.

We'll be on the lookout!

[seeeyog]

It was indeed a different account that was already logged in with chrome, I
checked later and fixed it. Thank you and Sorry for the nudge for such a
simple issue fix.