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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130979 Views
  • 32 replies
  • 8 likes
  • 130979 Views
  • 32 replies
  • 8 likes

5 Alexas all on the same account

Hi i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without having to create separate accounts for each echo.I don’t want to h...

  • Visitor
  • Hi   i want to come back to Spotify but left when I purchased 5 echos. I want to be able to listen to different songs in different rooms which works fine with Apple Music family without h...
  • the-ninth
  • Casual Listener
  • 544 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 544 Views
  • 4 replies
  • 1 likes

Superuser Contribution What is the best way to use Sonos with Spotify and a Family Account?

We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the Sonos/ Alexa devices this leads to my profile being filled...

  • Visitor
  • We have a family plan which is used for 2 adults and 2 Kids. We are also using Spotify on our Sonos/ Alexa speakers. As of now Sonos speakers are linked to my account. As my kids also use the S...
  • miguelacho
  • Visitor
  • 2101 Views
  • 2 replies
  • 0 likes
  • 2101 Views
  • 2 replies
  • 0 likes

Kids hear ads on Premium Family

PlanPremium FamilyCountryUK DeviceVankyo S30_EEAOperating SystemAndroid My Question or IssueMy son is a member of our Premium Family plan. He has a kids account. I've recently let him install the full spotify app as he wants to build his own playlist...

  • Casual Listener
  • Plan Premium Family Country UK   Device Vankyo S30_EEA Operating System Android   My Question or Issue My son is a member of our Premium Family plan.  He has a kids account....
  • Maxim
  • Spotify Star
  • 819 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 819 Views
  • 5 replies
  • 0 likes

Solved!! Change subscription

PlanFree/PremiumCountryGermanyDevice(iPhone 13Operating System(iOS 17) My Question or IssueHow can I change the subscription from family(3 members) to duo (2 members)?

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iPhone 13 Operating System (iOS 17)   My Question or Issue How can I change the subscription from family(3 members) to duo (2 members)?
  • Maxim
  • Spotify Star
  • 721 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 721 Views
  • 3 replies
  • 0 likes

Audiobook question

HiI have a family premium account. I'm trying to work out if it's 15 hours per account per month or 15 hours per person per account for audiobooks. Can anyone shed some light please

  • Visitor
  • Hi I have a family premium account. I'm trying to work out if it's 15 hours per account per month or 15 hours per person per account for audiobooks. Can anyone shed some light please 
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

I can't add more family members

I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there.PlanPremiumCountryPortugal

  • Visitor
  • I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there. Plan Premium Country Portugal &n...
  • Maxim
  • Spotify Star
  • 696 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 696 Views
  • 1 replies
  • 0 likes

Solved!! I Can only have a new Spotify premium every 12 months?

My Question or IssueOkay so i really need help, i have had Spotify premium before. But then my dad could pay that month. Didn’t think much of it, my mom then said. Sure I’ll pay. She then startet a Spotify premium subscription. A family one. So I’m r...

  • Casual Listener
  • ...Spotify premium subscription. A family one. So I’m really happy. I then try to join. And then a message comes in. “You can only join Spotify once per 12 months” and I want my premium. So can a p...
  • Maxim
  • Spotify Star
  • 301 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 3 replies
  • 0 likes

Premim family Payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question Credit card was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business day...

  • Casual Listener
  • ...ard was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business days. No interac/online banking payment option is available on Spotify Canada website. My family account plan i...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 106 Views
  • 1 replies
  • 0 likes

Spotify Kids Audiobooks unavailable

PlanFamily PremiumCountryGermanyDeviceAll Redmi 10 ProOperating SystemAndroid My Question or Issue have Spotify Family. Living in Germany. Our two Kids use the Kids App. In the Kids App, all Disney Audiobooks can be clicked on, but then it says: Oops...

  • Casual Listener
  • Plan Family Premium Country Germany Device All Redmi 10 Pro Operating System Android   My Question or Issue  have Spotify Family. Living in Germany.   Our two Kids use t...
  • Maxim
  • Spotify Star
  • 261 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 261 Views
  • 7 replies
  • 0 likes

Superuser Contribution The link is not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to invite my father to our family plan, but it says page not found.

  • Visitor
  • ...rying to invite my father to our family plan, but it says page not found.
  • Maria
  • Moderator
  • 185 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 185 Views
  • 5 replies
  • 0 likes

Solved!! Family with 3rd level student

Family subscription in Belfast, UK. I am interested in taking out a family subscription for myself, my wife, son and daughter. My son is studying at Glasgow University so is away during term time. As he is still resident at our family home would we b...

  • Visitor
  • Family subscription in Belfast, UK.  I am interested in taking out a family subscription for myself, my wife, son and daughter. My son is studying at Glasgow University so is away during term t...
  • Matt4S1988
  • Newbie
  • 213 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 213 Views
  • 2 replies
  • 0 likes

How do I get my access back to my premium duo account?

My wife has been disabled from our premium family duo account how do we get her access back?

  • Regular
  • My wife has been disabled from our premium family duo account how do we get her access back?
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Why can't I redeem my Spotify premium code?

I purchased a new phone and got a new code but why can't I put it to use. This is such a scam

  • Visitor
  • I purchased a new phone and got a new code but why can't I put it to use. This is such a scam
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

I changed from Android to iPhone and I can't download songs?

When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but I can't

  • Visitor
  • When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but ...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

My wife changed her account into a DUO account, but I stil get advertisemen

Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthly amount has been payed by her on November 8, now i...

  • Visitor
  • Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthl...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

How to agree to price increase so that family subscription isn't canceled?

I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my subscription will be canceled automatically. I would l...

  • Visitor
  • I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my sub...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant pay for my family account with my card or mobile operator

i’ve always paid for my premium family account through my mobile operator. but this month my premium got cancelled suddenly, and i tried to pay it but it keeps showing error. i tried paying through a card but it still shows error

  • Visitor
  • i’ve always paid for my premium family account through my mobile operator. but this month my premium got cancelled suddenly, and i tried to pay it but it keeps showing error. i tried paying through a...
  • Joan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Kids - sharing collaborative playlists?

Plan Premium for FamilyCountry SwedenOperating System AndroidApp Spotify KidsMy Question or IssueWhen, in the kids app, selecting playlists to share my collaborative playlists does not show up. Is this a bug or meant to be so?(Me and my wife have col...

  • Casual Listener
  • Plan Premium for Family Country Sweden Operating System Android App Spotify Kids My Question or Issue When, in the kids app, selecting playlists to share my c...
  • bsquizzato
  • Newbie
  • 2847 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 2847 Views
  • 8 replies
  • 2 likes

Can't join the plan

Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this planWe couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan aga...

  • Visitor
  • Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this plan We couldn't confirm that you live with the plan manager f...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add family member to Premium Account

PlanFree and PremiumCountryUKDevice(iPhone 6s)Operating System(iOS 14.7.1) My Question or IssueHi - I am trying to add a family member to my family premium account. When they are sent the invite link on their phone they click on it, enter their Spoti...

  • Casual Listener
  • Plan Free and Premium Country UK Device (iPhone 6s) Operating System (iOS 14.7.1)   My Question or Issue Hi - I am trying to add a family member to my family premium account. When t...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 3 replies
  • 0 likes