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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 88581 Views
  • 32 replies
  • 5 likes
  • 88581 Views
  • 32 replies
  • 5 likes

Family Premium payment reject wipes all family settings

Plan Premium FamillyCountry France Device AllOperating System All My Question or IssueWhen a monthly subscription (Family Premium) is rejected (card expired etc.), all the family subscription details are lost (members) even when you solve the issue (...

  • Newbie
  • Plan Premium Familly Country France   Device All Operating System All   My Question or Issue When a monthly subscription (Family Premium) is rejected (card expired etc.), all t...
  • Tebbsy82
  • Visitor
  • 446 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 446 Views
  • 2 replies
  • 4 likes

Superuser Contribution inable to find/ join family mix

I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'

  • Visitor
  • I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
  • Kiril
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix isn't exist

I've been using family plan for a month and i've never seen my family mix. How can i see the mix?

  • Visitor
  • I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicks us off yet we have premium family plan.

While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.

  • Visitor
  • While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.
  • Yordan
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

How did someone add themselves to my Family Plan when I am the plan manager

I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?

  • Visitor
  • I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo - Impossible to join my son

Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...

  • Visitor
  • Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Family account

I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?

  • Visitor
  • I have a premium account and want to share it with my wife, child. How can we all listen independently of each other ? Is there a family account ?
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Familienmitglied hat neues Handy

Hallo,ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?

  • Visitor
  • Hallo, ich bin admin, meine Frau und die Kinder Familienmitglieder. Meine Frau hat ein neues Handy. Wie bekomme ich ihren Familienaccount da drauf?
  • Maxim
  • Spotify Star
  • 1494 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1494 Views
  • 1 replies
  • 0 likes

I can't log in in my Spotify because my account is on an old mail

i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)

  • Visitor
  • i forgot my password and I can't see my mail because it is an old mail. i am in a premium mebership (family)
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not letting me change my payer source (from old card to new)

I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.

  • Visitor
  • I went to where I could change the payer source and it repeatedly said "Oops, something went wrong." I entered all of the correct info.
  • Vasil
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account member suddenly doesnt work.

Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.

  • Visitor
  • Child has been added as a member but suddenly her family account doesnt work anymore, as if she is on free version. Pleaae help.
  • Vasil
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Ive tried setting up family premium multiple times but it keep saying error

Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses to tell me the wrong part. Im at a complete loss he...

  • Newbie
  • Each time I put in all the information and hit create it takes a moment and puts me back at the top with a "Somethings gone wrong, please try again" error code, all my info is correct and it refuses ...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

How do I add my account to a family plan

My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into

  • Visitor
  • My dad made a family Spotify account. I got the link but don’t know how to get premium to the account I’m already logged into
  • Maxim
  • Spotify Star
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

How do i change an invited member to be the plan manager?

My wife would like to be the plan manager, replacing me. Can there be two plan managers?

  • Visitor
  • My wife would like to be the plan manager, replacing me. Can there be two plan managers?
  • MattSuda
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify says I'm in a different country and I am unable to join family plan

My family lives together in the US, but for some reason Spotify is saying that I'm in a different country and will not let me join the family plan. I was previously on the family plan, but got kicked out and am not able to rejoin.

  • Visitor
  • My family lives together in the US, but for some reason Spotify is saying that I'm in a different country and will not let me join the family plan. I was previously on the family plan, but got k...
  • Maxim
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes