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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 128363 Views
  • 32 replies
  • 8 likes
  • 128363 Views
  • 32 replies
  • 8 likes

Superuser Contribution Why can’t I create account for a 13 year old

I am trying to create an account for my 13 year old daughter within the family premium plan, and even though the minimum required age is 13 I get an error message that she is too young. Why is that?

  • Visitor
  • I am trying to create an account for my 13 year old daughter within the family premium plan, and even though the minimum required age is 13 I get an error message that she is too young. Why is that?
  • Eni
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't my family members join my plan?

I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address.They all tried but, although they were entering the same address as shown in my family admin page, their pages all errored sayin...

  • Casual Listener
  • I've had a family account for 5+ years. My family members all received emails saying they needed to confirm their address. They all tried but, although they were entering the same address as shown i...
  • Not applicable
  • 2207 Views
  • 17 replies
  • 1 likes
  • 2207 Views
  • 17 replies
  • 1 likes

Convert 18 months for 1 person to family

Hey,If I have a Spotify Premium account that has 18 months left and I want to switch to Spotify Family now, what happens? Do I get then quasi, if it is covered, Spotify Family for 12 months for free or something?

  • Newbie
  • Hey, If I have a Spotify Premium account that has 18 months left and I want to switch to Spotify Family now, what happens? Do I get then quasi, if it is covered, Spotify Family for 12 months for f...
  • drifter123
  • Newbie
  • 145 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 1 likes

Superuser Contribution i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • Elena
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Im in Argentina and Spotify has assigned me USA as country

Hi, I was invited by my dad to use SPOTIFY Familiar, I’ve created my account in the same computer as my dad in the same address, and when I’ve created my account, Spotify automatically assigned me USA as country, so now when I want to accept the invi...

  • Visitor
  • Hi, I was invited by my dad to use SPOTIFY Familiar, I’ve created my account in the same computer as my dad in the same address, and when I’ve created my account, Spotify automatically assigned me US...
  • MihailY
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas no plano familiar (membros expulsos, não consigo colocá-los de volta)

Eu iniciei uma assinatura premium familiar e inclui minha mãe e meu pai na família. Quanto a assinatura renovou, os dois foram expulsos do plano e não consigo colocá-los de volta. A única mensagem é "Você não pode entrar neste Plano Premium Familiar....

  • Newbie
  • Eu iniciei uma assinatura premium familiar e inclui minha mãe e meu pai na família. Quanto a assinatura renovou, os dois foram expulsos do plano e não consigo colocá-los de volta. A única mensagem é ...
  • Kenmuel
  • Visitor
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

I can`t find the "Ich stimme zu" button.

Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.

  • Newbie
  • Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.
  • Maxim
  • Spotify Star
  • 1666 Views
  • 4 replies
  • 0 likes
  • 1666 Views
  • 4 replies
  • 0 likes

i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • coup4u
  • Newbie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Impossible to accept family account.

PlanPremium Duo to FamilyCountryFranceDeviceOne Plus 9 ProOperating SystemAndroid 13 My Question or IssueI followed all steps to join my family account and live at the same address, though each time I try to join the family account by clicking the li...

  • Newbie
  •   Plan Premium Duo to Family Country France Device One Plus 9 Pro Operating System Android 13   My Question or Issue I followed all steps to join my family account and l...
  • Maxim
  • Spotify Star
  • 201 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 3 replies
  • 0 likes

Cannot join Family subscription

Hello, I cannot add a member to my family plan. The right address has been entered, but Spotify says that we are in different countries. I have double-checked them, and we have tried once more, but it didn't work, What should I do?

  • Newbie
  • Hello, I cannot add a member to my family plan. The right address has been entered, but Spotify says that we are in different countries. I have double-checked them, and we have tried once more, but i...
  • Not applicable
  • 379 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 2 replies
  • 0 likes

Spotify For Premium Family VPN

PlanPremiumCountryNew ZealandDevice(iPhone 14+, Samsung Galaxy S10, Numerous PCs) Operating System(iOS 17, Android, Windows 11) My Question or IssueI recently purchased Spotify for Premium Family as my family in the same house uses Spotify.However I ...

  • Visitor
  • ...urchased Spotify for Premium Family as my family in the same house uses Spotify. However I use a VPN. My question is this: Is it okay to use a VPN even if it is always set to the same country? (where I l...
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 413 Views
  • 1 replies
  • 1 likes

Spotify Kids

PlanPremium/FamilyCountryMexicoDeviceMacOperating SystemMacOS Sonoma 4.0 My Question or IssueMy 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app in the app store for MacOS . Is there any way to run it on web?

  • Visitor
  • Plan Premium/Family Country Mexico Device Mac Operating System MacOS Sonoma 4.0   My Question or Issue My 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app i...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no puedo meterme a mi plan familiar

Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia no podemos acceder por culpa de que nos sacó sin s...

  • Visitor
  • Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia...
  • OscarDC
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution SHared Playlists are empty in Kids Account

Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared empty "currently not available". I logged out and in ag...

  • Regular
  • Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared e...
  • Komplikaethe
  • Regular
  • 536 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 11 replies
  • 0 likes

Superuser Contribution Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de

Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue

  • Visitor
  • Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina     My Question or Issue  
  • Kiril
  • Moderator
  • 2634 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 2634 Views
  • 15 replies
  • 0 likes

Paid for premium but still not updated on my account

My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium

  • Visitor
  • My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Solved!! spotify duo premium ad

I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.

  • Visitor
  • I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.  
  • SJ123
  • Visitor
  • 2851 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 2851 Views
  • 4 replies
  • 2 likes

Solved!! Premium family plan manager - NO free audiobook listening time available

PlanPremium Family (plan manager)CountryUSADeviceiphone 11 or 2022 macbook proOperating Systemlatest MacOS or iOS My Question or IssueI would like to use the free listening time for some Audiobooks but it appears I have no free time available. When I...

  • Newbie
  • Plan Premium Family (plan manager) Country USA Device iphone 11 or 2022 macbook pro Operating System latest MacOS or iOS   My Question or Issue I would like to use the free listening t...
  • Maxim
  • Spotify Star
  • 1237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1237 Views
  • 1 replies
  • 0 likes