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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93439 Views
  • 32 replies
  • 5 likes
  • 93439 Views
  • 32 replies
  • 5 likes

Change Premium to Premium Family

Hello,I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I will just join the family subscription. What's about th...

  • Casual Listener
  • Hello, I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I w...
  • Maxim
  • Spotify Star
  • 159 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invite family member to plan

Hello, I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and now he says that when he does that now, he can just connect t...

  • Visitor
  • Hello,   I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and n...
  • Vasil
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Spotify Family and exchange semester abroad

PlanSpotify FamilyCountryGermany/ NewzealandMy Question or IssueWe have Spotify Family, currently all living at the same physical address in Germany. Our son (15) plans to do an exchange semester at a highschool in Newzealand.Can he use Spotify Famil...

  • Casual Listener
  •   Plan Spotify Family Country Germany/ Newzealand My Question or Issue We have Spotify Family, currently all living at the same physical address in Germany. Our son (15) plans to do an e...
  • O_Heinz_FFM
  • Casual Listener
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSongs don't download after receiving message that plan is cancelled and plan manager didn't c...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Songs d...
  • OscarDC
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Content in Family Kids is not available ("Oops...")

PlanFamily PremiumCountryGermanyDeviceDiverseOperating SystemAndroid My Question or IssueThere is a lot of content that is shown in Spotify for Kids, but if we click on it, there's only an error message: "Hoppla, dies ist gerade nicht verfügbar." (so...

  • Regular
  • Plan Family Premium Country Germany Device Diverse Operating System Android   My Question or Issue There is a lot of content that is shown in Spotify for Kids, but if we click on it, t...
  • HGAbaddon
  • Music Fan
  • 2157 Views
  • 31 replies
  • 0 likes
  • Premium for Family
  • 2157 Views
  • 31 replies
  • 0 likes

Solved!! we canceled Family & 2 kids went to Duo; now we're back on Family & 1 can't join

PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS 15My Question or IssueHi! Over a year ago, we canceled our Family plan, and two of our kids got a Duo plan. Today we started a Family plan again and they canceled the Duo plan -- the (for...

  • Casual Listener
  • Plan Premium  Family Country USA Device iPhone 13 Operating System iOS 15 My Question or Issue Hi!  Over a year ago, we canceled our Family plan, and two of our kids got a D...
  • Maxim
  • Spotify Star
  • 169 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account

How do I log in as the manager on my new phone just keeps logging my in as a member

  • Visitor
  • How do I log in as the manager on my new phone  just keeps logging my in as a member 
  • OscarDC
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Account deauthorised, lost all records, but premium family account still exists?

Plan: Family PremiumCountry: Australia -> Greece -> United Kingdom -> Amsterdam -> Colombia (current) Devices: iPhone 13, Macbook Pro M1 2022 I've been a paying member of spotify for a long time. I've been travelling for the last 8? months or so and ...

Screen Shot 2022-08-05 at 10.40.08 am.png Screen Shot 2022-08-05 at 10.39.44 am.png WhatsApp Image 2022-08-05 at 10.34.53 AM.jpeg
  • Casual Listener
  • Plan: Family Premium Country: Australia -> Greece -> United Kingdom -> Amsterdam -> Colombia (current)   Devices: iPhone 13, Macbook Pro M1 2022   I've b...
  • 1281774324-v2
  • Newbie
  • 163 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Member Suddenly Removed

PlanPremiumCountryUSADeviceSamsung Galaxy S21+ Operating SystemAndroid 12 My Question or IssueMy wife has been suddenly removed from my Premium Family Plan. She was on it this afternoon and now is no longer part of the service that I'm paying for. I'...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S21+  Operating System Android 12   My Question or Issue My wife has been suddenly removed from my Premium Family Plan. She was on i...
  • Spoils2Victor
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 545 Views
  • 2 replies
  • 0 likes

Superuser Contribution GCash Payment for Family Premium always failed

PlanFree/PremiumCountryPhilippinesDeviceVivo 1610Operating SystemFuntouch OS My Question or IssueI'm using GCash's Virtual Pay, tried buying the subscription but it always said "Payment failed". I have sufficient balance on my account, already tried ...

  • Newbie
  • ...onth because i was home quarantined because of COVID -19 so my subscription was revoked. And now, I'm trying to buy Family Premium but it don't work. Please help, I need music for the quarantine. Thank Y...
  • Dian
  • Moderator
  • 2697 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2697 Views
  • 5 replies
  • 0 likes

Family Premium for family members under one roof

My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium Spotify whilst studying in the UK?

  • Visitor
  •  My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium S...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 128 Views
  • 1 replies
  • 0 likes

I lost my subscription to the family plan due to a payment problem, do you

I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?

  • Visitor
  • I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?
  • Ani-Del
  • Newbie
  • 281 Views
  • 4 replies
  • 1 likes
  • 281 Views
  • 4 replies
  • 1 likes

Using gift cards on spotify premium?

PlanFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan we use Spotify gift cards on a premium subscription even if there's only a few d...

  • Visitor
  • Plan Free/Premium Country Australia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 110 Views
  • 1 replies
  • 0 likes

Premium Family

We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?

  • Visitor
  • We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

How do i add a family member on my premium account. I am the account manager.

PlanFree/PremiuountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premiuountry Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Luan
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel family plan

I just took a family plan subscription without checking when my premium ends. I have nearly a year to go still... hence I'd really like ro cancel my family plan for now. Any ideas how one does that? Thank you

  • Visitor
  • I just took a family plan subscription without checking when my premium ends. I have nearly a year to go still... hence I'd really like ro cancel my family plan for now. Any ideas how one does t...
  • Elena
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 101 Views
  • 1 replies
  • 0 likes

remove (unknown) kids account

Hi all,in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts:One with his name, and the other named "kids account" that I cannot remove.For my son's account I hav...

  • Newbie
  •   Hi all, in my premium family plan I did some tests with kids accounts. Now I added successfully my son, but in my account there are two kids accounts: One with his name, and the other n...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 81 Views
  • 1 replies
  • 0 likes

moving from one premium family to another

hello! I have a gap/question, I hope you can help me figure it out.me and two friends have been in the same family premium subscription for 4 months now. but it so happened that the three of us will need to move to another family. Will there be any p...

  • Visitor
  • hello! I have a gap/question, I hope you can help me figure it out. me and two friends have been in the same family premium subscription for 4 months now. but it so happened that the three of us w...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 123 Views
  • 1 replies
  • 0 likes

Family forgot username and password

PlanFamily Premium CountryMalaysia DeviceAndroid boxOperating System(Android ) My Question or Issue A family member accidently logged out from her spotify app on her phone and tried to get back in using her spotify username, it stated username doesn'...

  • Visitor
  • Plan Family Premium   Country Malaysia   Device Android box Operating System (Android )   My Question or Issue  A family member accidently logged out from her s...
  • Maxim
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 299 Views
  • 1 replies
  • 0 likes

Change the manager of the Family Premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, we have a Family Premium account and we would like to change the manager of this account...

  • Visitor
  • ...bsp; Hi, we have a Family Premium account and we would like to change the manager of this account - aka give the management to another member of the family (already included in the account). How is this p...
  • TreyAnastasio
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 344 Views
  • 1 replies
  • 0 likes