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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119276 Views
  • 32 replies
  • 8 likes
  • 119276 Views
  • 32 replies
  • 8 likes

Superuser Contribution Help with my plan

Hi! I removed by mistake someone from my familiar plan, what should I do to add them back?

  • Casual Listener
  • Hi!  I removed  by mistake someone from my familiar plan, what should I do to add them back? 
  • Lindys1
  • Casual Listener
  • 112 Views
  • 2 replies
  • 0 likes
  • 112 Views
  • 2 replies
  • 0 likes

Solved!! Um membro que adicionei no meu Plano Familiar está ativo mas continua recebendo propagandas...

Olá, boa tarde. Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas.O que deve ser feito para solucionar o problema ? Aguardo retorno.Obrigada, Rebeca Vinholi

  • Casual Listener
  • Olá, boa tarde.   Adicionei um membro da minha família ontem (já havia 3 comigo que sou adm), e a conta dela continue aparecendo propagandas entre as músicas. O que deve ser feito para soluci...
  • Bittencourt
  • Spotify Star
  • 3504 Views
  • 7 replies
  • 0 likes
  • 3504 Views
  • 7 replies
  • 0 likes

Solved!! Add free account to a Premium family account

My daughter has a Premium account.I have a free account.If my daughter upgrades to a Premium Family account, she can invite me.If I accept, will my playlists and favorites be saved ?Or do I loose all my personal preferences ?

  • Newbie
  • My daughter has a Premium account. I have a free account. If my daughter upgrades to a Premium Family account, she can invite me. If I accept, will my playlists and favorites be saved ? Or do I l...
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Cannot accept invite to premium duo

PlanPremium CountryUkraineDeviceGoogle Pixel 3Operating SystemAndroid 12 My Question or IssueI get invite from my wife to join Spotify Premium DuoAfter i enter the home address, and confirm it - i get the message "There was a problem. Please try agai...

  • Casual Listener
  • Plan Premium  Country Ukraine Device Google Pixel 3 Operating System Android 12   My Question or Issue I get invite from my wife to join Spotify Premium Duo After i enter the hom...
  • Maxim
  • Spotify Star
  • 834 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 834 Views
  • 4 replies
  • 0 likes

Premium family - Different value

PlanPremiumCountryBrasilDeviceXiaomi 11 LiteOperating SystemAndroid 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I signed it, throug Google Play, I was charged BRL $ 49,90/month in my credit c...

  • Visitor
  • Plan Premium Country Brasil Device Xiaomi 11 Lite Operating System Android 13   In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I s...
  • Maria132
  • Visitor
  • 196 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 196 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to play each users playlist on Echo without stopping another users?

We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on our separate echo devices at the same time? We also ...

  • Casual Listener
  • We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on o...
  • schöni
  • Newbie
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing the main owner in Your Home

Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...

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  • Casual Listener
  • Hi guys,   Need help on this one.   I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account ...
  • Lyubka
  • Moderator
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

How can I view previous members of my premium family plan?

PlanPremium FamilyCountryUnited States DeviceOnePlus 7 proOperating SystemAndroid 12 My Question or IssueIs there a way to see the usernames that were previous members of my family account? My brother made a new Spotify account last year, so I switch...

  • Visitor
  •   Plan Premium Family Country United States  Device OnePlus 7 pro Operating System Android 12   My Question or Issue Is there a way to see the usernames that were previous m...
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Are there any options to have more than 6 accounts in a family?

PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...

  • Regular
  • Plan Premium Country USA   My Question or Issue So, I have a family of 7.  So, right there already is over the 6 allowed in a family plan.  My daughter just wanted to listen to s...
  • Dorlow
  • Regular
  • 230 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 2 replies
  • 0 likes

How to recover spotify family account from a reset phone?

PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?

  • Casual Listener
  • Plan Premium Country Canada Device (iPhone) Operating System (iOS 10   My Question or Issue How do I recover the Spotify family non-admin account from a reset phone?
  • AdamDam
  • Spotify Star
  • 2531 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 2531 Views
  • 7 replies
  • 1 likes

My wife cannot join Family Premium - address issue

I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same. Spotify says:"You need to live at the same addressIt looks like you’re trying to join Pr...

  • Casual Listener
  • I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same.   Spotify says: "You need t...
  • VP08
  • Casual Listener
  • 307 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 307 Views
  • 8 replies
  • 0 likes

Superuser Contribution Unable to to upgrade from premium to Family Plan

I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...

  • Casual Listener
  • I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be b...
  • Susan_GP
  • Moderator
  • 6543 Views
  • 14 replies
  • 0 likes
  • Account
  • 6543 Views
  • 14 replies
  • 0 likes

Can't change country not card

I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...

  • Casual Listener
  • I have a Premium Family setup in Belgium. I am now residing in Spain and  wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a S...
  • Maxim
  • Spotify Star
  • 212 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 4 replies
  • 0 likes

Unable to add family member to Premium Family Account - keeps saying addresses don't match

I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says our addresses don't match. Yes, both accounts are re...

  • Newbie
  • I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says o...
  • Maxim
  • Spotify Star
  • 223 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 2 replies
  • 0 likes

Issue adding member to my family account

I had a family account with my wife and i changed my credit card. I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account with my new visa card, i then tried to add my wife again but...

  • Casual Listener
  • I had a family account with my wife and i changed my credit card.  I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account w...
  • Maxim
  • Spotify Star
  • 346 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 5 replies
  • 0 likes

How to retrieve my previous family invited list?

My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?

  • Visitor
  • My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to exclude scaring album covers for kids?

spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...

  • Visitor
  • spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
  • bahnes
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Adding my wife to my premium account, which I prepaid for 12 months.

Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife. Will I be charged the incremental cost, or do I essentially lose what I've already paid for my premium plan?

  • Newbie
  • Hello! I paid for a full year of premium this past March, and now I would like to upgrade to a family plan with my wife.  Will I be charged the incremental cost, or do I essentially lose what I...
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 122 Views
  • 1 replies
  • 0 likes

my spotify premium plan is gone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution me cobraron un pago de spotify individual premium, despues por familiar

me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...

  • Visitor
  • me hicieron un cobro por el plan indivudial y despues por uno familiar, cuando ya tenia el familiar, solo cambie la tarjeta...
  • AlejaR
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes