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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77514 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95273 Views
74 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
78113 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
209011 Views
267 replies
35 likes
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've g...
Visitor
1871 Views
5 replies
0 likes
We are a family of four and I would like to sign up for the Premium Family Plan. There are two hurdles I haven't managed to overcome.1) The system has my personal email stored from years ago (apparently) but that login is inexplicably attached to my ...
We are a family of four and I would like to sign up for the Premium Family Plan. There are two hurdles I haven't managed to overcome. 1) The system has my personal email stored from years ago (a...
Spotify Star
249 Views
1 replies
1 likes
So, I am manager of Premium Family. I'm trying create a new family on my phone and my mom’s phone but every time I enter my card (visa/mastercard/true id/phone billing) and click the big green button but I can’t get a premium pack.a red box shows up ...
So, I am manager of Premium Family. I'm trying create a new family on my phone and my mom’s phone but every time I enter my card (visa/mastercard/true id/phone billing) and click the big green b...
Moderator
1073 Views
3 replies
0 likes
Hi ...I recently upgraded to Family Premium and am trying to create kids accounts.The instructions as below are to go to plan overview...however there is no option on my Plan Overview to add a listener under 13. It sends me to the app which doesnt ha...
Hi ...I recently upgraded to Family Premium and am trying to create kids accounts. The instructions as below are to go to plan overview...however there is no option on my Plan Overview to add a l...
Spotify Star
1624 Views
1 replies
0 likes
PlanFamily PremiumCountryUSDeviceiOS and WebOperating SystemiOS 18 My Question or IssueWe currently have a Family Premium plan and a 14 year old. I turned the explicit filter on that account so they can't play explicit songs. For some reason it seems...
Plan Family Premium Country US Device iOS and Web Operating System iOS 18 My Question or Issue We currently have a Family Premium plan and a 14 year old. I turned the e...
Moderator
477 Views
2 replies
0 likes
Hi. Had a gift card for Premium and followed steps from this community to use the gift card for either family or premium (I realize it would shorten the sliding off days from the gift card but it's ok) but the only option I saw when subscribing was I...
Hi. Had a gift card for Premium and followed steps from this community to use the gift card for either family or premium (I realize it would shorten the sliding off days from the gift card but it's o...
Casual Listener
4087 Views
4 replies
1 likes
PlanPremiumCountryUSADevicePixel 7, Google home minisOperating SystemAndroid 13 My Question or IssueI'm a part of a premium family account, where there are 2 users with separate accounts. Both accounts are linked via the Google Home app to various sm...
Plan Premium Country USA Device Pixel 7, Google home minis Operating System Android 13 My Question or Issue I'm a part of a premium family account, where there are 2 users w...
Newbie
6232 Views
10 replies
2 likes
Hi, I have a Family Plan, and prepaid for the year.Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family plan, but the only option offered is to pay again for the plan, fo...
Hi, I have a Family Plan, and prepaid for the year. Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family p...
Casual Listener
12124 Views
7 replies
0 likes
My Question or Issue I am currently on the Premium Family Plan - last payment was made so I am up to date. However, we have all been kicked out - when we log in on any of our devices it logs in on the free plan. Please help. Plan Premium Country Sout...
My Question or Issue I am currently on the Premium Family Plan - last payment was made so I am up to date. However, we have all been kicked out - when we log in on any of our devices it logs in o...
Moderator
328 Views
1 replies
0 likes
hi. My daughter is on my premium family plan but cannot download an audiobook? Why would this be? I have no issues with the downloading of audiobooks on my account. None of the below information is required. However, the more you provide the easier i...
hi. My daughter is on my premium family plan but cannot download an audiobook? Why would this be? I have no issues with the downloading of audiobooks on my account. None of the b...
Spotify Star
240 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDeviceGoogle Pixel 6 ProOperating SystemAndroid 15 My Question or IssueI had changed my Spotify to Premium Duo April 23rd, 2023. Right now I am trying to accept an invite to Premium Family but it says There was a proble...
Plan Premium Family Country Canada Device Google Pixel 6 Pro Operating System Android 15 My Question or Issue I had changed my Spotify to Premium Duo April 23rd, 2023. Right now I a...
Visitor
1644 Views
5 replies
0 likes
Hey, I can't add my address to the subscription, what's the problem? < snip-moderator edit >
Hey, I can't add my address to the subscription, what's the problem? < snip-moderator edit >
Not applicable
793 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why am I getting ads on my premium family plan? I thought the whole point of paying for a pr...
...getting ads on my premium family plan? I thought the whole point of paying for a premium plan was that there would be no ad interruptions.
Newbie
897 Views
6 replies
1 likes
On holidays and Spotify not working
On holidays and Spotify not working
Spotify Star
253 Views
1 replies
0 likes
I have a premium Family plan. The person listed as "manager" is my former daughter-in-law who cheated on my son and moved out of the house. How can I delete her as manager? I pay the bill but am not the manager
I have a premium Family plan. The person listed as "manager" is my former daughter-in-law who cheated on my son and moved out of the house. How can I delete her as manager? I pay the bill but am n...
Spotify Star
300 Views
1 replies
1 likes
PlanPremium Family Philippines DeviceMacbook Air M1 Operating SystemVentura OS My Question or IssueFor some odd reason, my automatic payment didn't go through and my Family Subscription was cancelled. I renewed and now I had to input an address to ad...
Plan Premium Family Philippines Device Macbook Air M1 Operating System Ventura OS My Question or Issue For some odd reason, my automatic payment didn't go t...
Not applicable
490 Views
2 replies
0 likes
Plan/Premium FamilyCountryFrance My Question or IssueMy daughter turned 13. I sent her a link to join our Family account. Turned out that when filling the form it said she had not the required age to get a Spotify account… The required age is suppose...
Plan /Premium Family Country France My Question or Issue My daughter turned 13. I sent her a link to join our Family account. Turned out that when filling the form it s...
Spotify Star
373 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceChrome, Firefox, SafariOperating SystemWindows 10, iOS17 My Question or IssueI am trying to enable explicit content on a member, but when I select the option to manage members, nothing is clickable. It's just a static list o...
Plan Premium Country US Device Chrome, Firefox, Safari Operating System Windows 10, iOS17 My Question or Issue I am trying to enable explicit content on a member, but when I select t...
Casual Listener
1402 Views
4 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone Operating System My Question or IssueI am the Plan Manager for my Premium Family account, but the only person who uses Spotify is my daughter, who is a student. How can I make her the Plan Manager on a Student...
Plan Premium Family Country USA Device iPhone Operating System My Question or Issue I am the Plan Manager for my Premium Family account, but the only person who uses S...
Casual Listener
512 Views
2 replies
0 likes
Invited my daughter to create an account under my Premium Family Plan and it was fine for a few weeks but it recently started logging her out randomly and now cant sign back in. Says wrong username/password combo. When trying to reset password it say...
Invited my daughter to create an account under my Premium Family Plan and it was fine for a few weeks but it recently started logging her out randomly and now cant sign back in. Says wrong username/p...
Spotify Star
343 Views
1 replies
0 likes
