Family Premium

[Rozzenberry]

Plan

Free

Country

 UK 

Device

Operating System

Android Oreo

My Question or Issue

Hi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes?

Thank you.

[Maxim]

Hey @Rozzenberry,

I'd recommend checking out the following support articles:

1. https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/
2. https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/

Thanks, and let me know how it goes 🙂

[Rozzenberry]

Thanks but I have already tried all of the options you mentioned. I haven't received an email from Spotify confirming my Family Premium just wondering how long it normally takes or do I need to contact them direct.

[Maxim]

Thanks for letting me know.

Since you paid through PayPal, can you check out this support article? Maybe it'll help 🙂