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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79331 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58681 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195641 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29003 Views
44 replies
4 likes
PlanFree My Question or Issue I want to apply for premium for family, but my kids will go to study aboard in next 2 months. Can they still join the premium for family when they are studing aboard? Thanks.
Plan Free My Question or Issue I want to apply for premium for family, but my kids will go to study aboard in next 2 months. Can they still join the premium for family when t...
Casual Listener
665 Views
3 replies
0 likes
PlanFreeCountry UK Device Operating SystemAndroid Oreo My Question or IssueHi I have paid for Family Premium through my PayPal on 26th July but it still says waiting for Spotify to authorise. Can you advise me on how long it usually takes? Thank you.
Plan Free Country UK Device Operating System Android Oreo My Question or Issue Hi I have paid for Family Premium through my PayPal on 26th July but it still s...
Spotify Star
480 Views
3 replies
0 likes
My Question or Issue My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age
My Question or Issue My account was hacked so I changed all details and restarted a Family account but now my daughter can not use her account on my family pack age
Spotify Star
723 Views
1 replies
0 likes
I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I live in the same place for 4 years, I doubt that Spotify has my...
I have a Family plan in Austria, where I had my family as "sub accounts". After I replaced my credit card, all my family members got messages saying their address couldn't be verified. I...
Spotify Star
895 Views
1 replies
0 likes
My Question or Issue I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and let her join. Any ideas?
My Question or Issue I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and l...
Newbie
1095 Views
1 replies
0 likes
Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail.-ik heb al bij de ongewenste en spammails gekeken.-de uitnodiging is al een aantal keren opnieuw verzonden.-de uitnodiging is...
Ik ben uitgenodigd om **bleep** te nemen aan een family account van spotify premium. Echter ontvang ik geen uitnodigingsmail. -ik heb al bij de ongewenste en spammails gekeken. -de uitnodiging is a...
Roadie
689 Views
1 replies
0 likes
PlanPremium FamilyCountry Czech RepublicDeviceiPhone 7Operating System iOSMy Question or Issue Hi there, I have received the code for additional family member for my Premium Family account. I have also created an account in Spotify for my family memb...
Plan Premium Family Country Czech Republic Device iPhone 7 Operating System iOS My Question or Issue Hi there, I have received the code for additional family member f...
Community Legend
407 Views
1 replies
0 likes
PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription because i was intrested in using the platform. However i am not recieving the invite mail.I hav...
Plan Free/Premium Country Device PC Operating System Windows 10 My Question or Issue My partner shifted from using a solo subscription to a family subscription b...
Spotify Star
1559 Views
1 replies
0 likes
PlanPremiumCountryUnited States DeviceallOperating Systemall My Question or Issue Family Premium kicked an account off that resides in my household. When trying to reinvite them to the plan, it won't allow them to add their account. Please advise.
Plan Premium Country United States Device all Operating System all My Question or Issue Family Premium kicked an account off that resides in my household. W...
Roadie
1519 Views
1 replies
0 likes
Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o e-mail para confirmar meu cep e confirmei o meu e ...
Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o...
Casual Listener
1562 Views
2 replies
1 likes
Meu problemaEstou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noite fico na casa da minha namorada que fica em outra cidade, Pequisei na ...
Meu problema Estou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noit...
Spotify Star
1504 Views
1 replies
1 likes
Bom dia, Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis. Obrigado
Bom dia, Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis. Obrigado
Spotify Star
637 Views
1 replies
0 likes
Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my streaming, but I do want a family plan. Also would they...
Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my s...
Community Legend
2128 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceiPhoneOperating SystemIOS My Question or IssueHi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address and every time I click the invite accept link it just goes to the subscription pag...
Plan Premium Country UK Device iPhone Operating System IOS My Question or Issue Hi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address a...
Spotify Star
459 Views
1 replies
0 likes
Hi Last week I received an email to comfirm the adress of my Spotify family. But I forgot to comfirm and now I got banned from the family and they changed me to Spotify free again. My family re-invited me but nothing seems to work to get back. Anyone...
Hi Last week I received an email to comfirm the adress of my Spotify family. But I forgot to comfirm and now I got banned from the family and they changed me to Spotify free again. My family...
Spotify Star
609 Views
1 replies
0 likes
Hi! I am having trouble joining the familiy premium account. I have received the invitation email multiple time and tiped in all the right information but as soon as I click the ok button I get the notification that I cannot join the family account. ...
...utton I get the notification that I cannot join the family account. Does anyone know how to fix this?
Spotify Star
1295 Views
4 replies
0 likes
Hello Guys, I'm french sorry for my loose english.But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to integrate it. I cann't do it, and my spotify stays offline. What can I do...
Hello Guys, I'm french sorry for my loose english. But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to i...
Roadie
734 Views
1 replies
0 likes
Hola. Desconozco un poco el funcionamiento de la cuenta familiar así que tengo algunas preguntas. Pide que los miembros vivan en la misma residencia pero logiclógicamente uno no está todo el día en casa y la app no solo se usa en ella, como es el cas...
Hola. Desconozco un poco el funcionamiento de la cuenta familiar así que tengo algunas preguntas. Pide que los miembros vivan en la misma residencia pero logiclógicamente uno no está to...
Moderator
3615 Views
3 replies
0 likes
Boa noite.Vou me mudar para outro país.Sou o dono do plano familiar aqui de casa. Quero mudar o dono para o meu pai e mudar as informações de pagamento. Mudar as informações de pagamento parece fácil, mas não estou conseguindo colocar ele como o dono...
Boa noite. Vou me mudar para outro país. Sou o dono do plano familiar aqui de casa. Quero mudar o dono para o meu pai e mudar as informações de pagamento. Mudar as informações de pagamento...
Spotify Star
902 Views
1 replies
0 likes
Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que elas não podem participar. Preciso de um reset pois ...
Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que e...
Spotify Star
749 Views
1 replies
0 likes
