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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164019 Views
  • 32 replies
  • 9 likes
  • 164019 Views
  • 32 replies
  • 9 likes

Address on my family premium account

Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so what can I do? Thanks of the help.

  • Visitor
  •   Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so w...
  • Noah
  • Spotify Star
  • 1786 Views
  • 5 replies
  • 1 likes
  • address
    Premium Familiar
  • 1786 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hulu and Spotify

Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally revoked the access on my account settings in Spoti...

  • Newbie
  • Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally...
  • SergioDavid
  • Roadie
  • 452 Views
  • 1 replies
  • 2 likes
  • 452 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family subscription

Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still not working... I have checked and all the informatio...

  • Newbie
  • Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still n...
  • SergioDavid
  • Roadie
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOGRULAMA YAPILDI ANCAK PREMIUMU ALAMIYORUM

Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru yapayim dedim daha once basvurdun seklinde bir yazi ...

  • Casual Listener
  • Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru y...
  • SergioDavid
  • Roadie
  • 740 Views
  • 1 replies
  • 2 likes
  • Ogrenci Premium Hata
  • 740 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify ogrenci odemesi gerceklesti fakat premium acilmadi

Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?

  • Newbie
  • Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?
  • SergioDavid
  • Roadie
  • 531 Views
  • 3 replies
  • 1 likes
  • 531 Views
  • 3 replies
  • 1 likes

Superuser Contribution Aile Premium

Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok. Hesabim en kisa zamanda nasil premium olur ?

  • Visitor
  • Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok.  Hesabim en kisa zamanda nas...
  • SergioDavid
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution It is not possible to ad my daughter to our Family account again

Hello,we have no possibility to ad my daughter to our Family account again.She was kicked off a few days before, although she had been joining for several years.Yesterday I had a chat with your support and we tried to use the links and information wh...

  • Newbie
  • Hello, we have no possibility to ad my daughter to our Family account again. She was kicked off a few days before, although she had been joining for several years. Yesterday I had a chat with y...
  • SergioDavid
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why my brother deleted

why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**

  • Newbie
  • why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**
  • SergioDavid
  • Roadie
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • Nico
  • Community Legend
  • 1224 Views
  • 1 replies
  • 0 likes
  • Discord
  • 1224 Views
  • 1 replies
  • 0 likes

Family Premium Acting Like Free Account

Plan: Family PremiumCountry: Canada My Question or Issue I recently started a family premium account with my partner. We just moved into a new place together. We both had premium accounts through our mobile service provider. That subscription was can...

  • Casual Listener
  •   Plan: Family Premium Country: Canada    My Question or Issue   I recently started a family premium account with my partner. We just moved into a new place together. W...
  • amarkkaufman
  • Casual Listener
  • 891 Views
  • 2 replies
  • 0 likes
  • 891 Views
  • 2 replies
  • 0 likes

Superuser Contribution family plan turned back to free account

I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?

  • Newbie
  • I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?
  • SergioDavid
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium olacam ins

gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ

  • Regular
  • gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payd by Ideal for Spotify Family, 6 days ago, but we still dont got it!

It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but I can't, it only says to buy premium, but like I said; I a...

  • Newbie
  • It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but&nb...
  • SergioDavid
  • Roadie
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium kicked everyone out

So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I resolve this?

  • Newbie
  • So I started a family premium on 12/2/18 then on 12/3/18 Spotify kicked all the members out and now when I try to add them back, it says that the members cannot join the family. How do I r...
  • SergioDavid
  • Roadie
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fisica exceptuiando mi hermana/cunado, seria posible una cue...

  • Newbie
  • Quiero suscribirme a un plan familiar con mi padre, mi mujer, mi hermana y  mi cunado pero no vivimos en la misma direccion fisica, es decir mi mujer y mi padre vivimos en la misma direccion fis...
  • SergioDavid
  • Roadie
  • 498 Views
  • 1 replies
  • 0 likes
  • Familiar
    suscripcion
  • 498 Views
  • 1 replies
  • 0 likes

Superuser Contribution Members cannot join my family

Hello everybody Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family.... How can I make it work?Thank you Antoine

  • Newbie
  • Hello everybody  Here I am with a Spotify family account. Goal 2 members of my family cannot reach. It marks that they can not join the family....  How can I make it work? Thank you&n...
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Transfer playlist from girlfreinds account to Family account

PlanPremium/familyCountry SwedenDeviceAll plattformsOperating System- My Question or Issue Hello! I just moved in with my GF and started a Family account, my question is how do I transfer her playlists to her new account under the family account ? Is...

  • Newbie
  • Plan Premium/family Country  Sweden Device All plattforms Operating System -   My Question or Issue  Hello!  I just moved in with my GF and started a Family account, m...
  • jsannn
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family acount was cancelled

Hello, you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members our family and we living on the same adress. We want our family prem...

  • Casual Listener
  • Hello,    you cancelled my acount to family premium - the same with my sisters. She already wrote you. Reason in email was “that you cant confirm adress”. But we have premium 5 members o...
  • Viktorie
  • Casual Listener
  • 666 Views
  • 2 replies
  • 0 likes
  • 666 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Premium family plan got downgraded to a regular plan!

Hello, I have recently started a premium plan with some relatives, but it seems like it got downgraded to a regular plan out of nothing. I wasn't notified of this at all. I just received an email today saying that there was a failure in the payment, ...

  • Casual Listener
  • ...€ of the family plan, and also my family is gone, what happened?
  • MaríaCamila
  • Roadie
  • 565 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 565 Views
  • 1 replies
  • 0 likes