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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150418 Views
  • 32 replies
  • 9 likes
  • 150418 Views
  • 32 replies
  • 9 likes

Superuser Contribution Wrong name as family owner

I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as it claims to only be cancelled from the account owner....

  • Newbie
  • I have tried to create a new family premuim account however I typed in the wrong name as the account owner to someone else in the family currently without an account and now I cannot cancel it as i...
  • SergioDavid
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Option for labels to release new albums as Premium Exclusive and Buy/upgrade option for Free users

Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.

  • Newbie
  • Pupil premium. But my account is still free?Could you help me urgent to me, let me tell you I didn't buy another account from the beginning.I know the account that I bought.
  • SergioDavid
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution toegevoegd worden bij een familie account

Hoi, Ik heb een vraagje over het bijgevoegd worden bij een familie account. Ik heb al een premium account alleen wil ik nu bij familie account toegevoegd worden. Hoe gaat dat in zijn werking? Mvg, Kirsten

  • Newbie
  • Hoi,   Ik heb een vraagje over het bijgevoegd worden bij een familie account. Ik heb al een premium account alleen wil ik nu bij familie account toegevoegd worden. Hoe gaat dat in zijn werking...
  • SergioDavid
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems Family Plan

I have problems with my family plan, a month ago I have my plan with the members of my family; step the month, the payment was generated and at this moment the members of my family do not have the premium category. When I send the request again, an e...

  • Newbie
  • I have problems with my family plan, a month ago I have my plan with the members of my family; step the month, the payment was generated and at this moment the members of my family do not have the p...
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Familiar falla

Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su platarforma. Quiero saber como regresar mi cuenta a...

  • Newbie
  • Hola, me encuentro muy molesta porque cambiaron mi cuenta a gratis cuándo sigo pagando por un plan familiar con otras personas que sí tenemos la misma residencia. Me parece una falla muy grave de su ...
  • SergioDavid
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar con tarjeta de crédito

No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta se volvió Free, perdí toda la música que había desca...

  • Newbie
  • No puedo pagar mi suscripción Premium con tarjeta de crédito. He probado con diferentes tarjetas, con dos navegadores distintos y hasta el modo incógnito y no funciona. Tal es así que hoy la cuenta s...
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't register Family plan (payment error)

I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still fails. Any suggestion? in addition: i also tried to re...

  • Casual Listener
  • I have tried to register for Spotify Family Plan using Virtual Credit Card (about 200 USD inside) from 2 different banks but still not working. I have also tried these things, but still, it still f...
  • SergioDavid
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci premium ücreti ödendi üyelik açılmadı

merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı.mail : *snip* uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler.I was enrolled as a student, but my membership was not approved. mail:...

  • Newbie
  • merhabalar öğrenci olarak kayıt oldum ücret kartımdan çekildi fakat üyeliğim onaylanmadı. mail : *snip*   uzun zamandır size ulaşmaya çalışıyorum ilgilenirseniz sevinirim teşekkürler. I ...
  • SergioDavid
  • Roadie
  • 318 Views
  • 1 replies
  • 1 likes
  • 318 Views
  • 1 replies
  • 1 likes

Superuser Contribution waarom ziet mijn dochter nog steeds 'gratis account' ipv premium op haar scherm?

Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?

  • Newbie
  • Ik heb mijn dochter uitgenodigd voor premium. Als zij inlogt ziet zij echter nog steeds 'gratis account' op haar scherm. Iemand enig idee hoe dit kan?
  • SergioDavid
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi ödeme sorunu

29 Martta öğrenci indirimine abone olmak istedim kart bilgilerini girdikten sonra belge istendi daha sonra onaylanacağını ve maille dönüş yapılacağı söylendi. Kartımdan ücret çekildi fakat onay maili geldikten sonra tekrar bilgi isteniyor. Premium he...

  • Newbie
  • 29 Martta öğrenci indirimine abone olmak istedim kart bilgilerini girdikten sonra belge istendi daha sonra onaylanacağını ve maille dönüş yapılacağı söylendi. Kartımdan ücret çekildi fakat onay maili...
  • SergioDavid
  • Roadie
  • 357 Views
  • 1 replies
  • 0 likes
  • Student
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci olduğumu onaylarken yanlışlıkla sayfadan çıktım yine de para çekildi.

Ödeme işletimini gerçekleştirdim.Öğrenci olduğumu kanıtlarken o anda bir arama geldi ve çıkmak zorunda kaldım.Ama daha sonrasında paramın çekilmiş olduğunu ve premiumun gelmediğini gördüm.6.99 tl boşu boşuna gitti.Yardımcı olur musunuz?

  • Newbie
  • Ödeme işletimini gerçekleştirdim.Öğrenci olduğumu kanıtlarken o anda bir arama geldi ve çıkmak zorunda kaldım.Ama daha sonrasında paramın çekilmiş olduğunu ve premiumun gelmediğini gördüm.6.99 tl boş...
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Öğrenci Ödeme Sorunu Fazla para çekme!

Merhaba öğrencilil pnaylandıktan sonra linke tıkladım ödeme sayfası geldi kart bilgilerini girdim. Sonra ödeme yapılmadı gibi şeyler yazdı ben bunu defalarca denedim tabiki. Her seferinde üstüne basarak söylüyorum "ücret alınmadı" yazısı çıktı. Sonra...

  • Casual Listener
  • Merhaba öğrencilil pnaylandıktan sonra linke tıkladım ödeme sayfası geldi kart bilgilerini girdim. Sonra ödeme yapılmadı gibi şeyler yazdı ben bunu defalarca denedim tabiki. Her seferinde üstüne basa...
  • gc_-wimer2x2n
  • Newbie
  • 3121 Views
  • 17 replies
  • 3 likes
  • 3121 Views
  • 17 replies
  • 3 likes

Superuser Contribution Cambio de plan familiar a plan de estudiante

No se me da la opción de cambiar mi cuenta familiar a cuenta de estudiante. SOlo se me da la opción de cambiarme a premium.Me dice que no soy elegible para ese producto, cuando trato de buscar Spotify para estudiantes en algún motor de busqueda.

  • Newbie
  •   No se me da la opción de cambiar mi cuenta familiar a cuenta de estudiante. SOlo se me da la opción de cambiarme a premium. Me dice que no soy elegible para ese producto, cuando trato de bus...
  • SergioDavid
  • Roadie
  • 2039 Views
  • 1 replies
  • 0 likes
  • 2039 Views
  • 1 replies
  • 0 likes

How to cancel my partaking in Family plan?

Hi, I am on someone else's Family plan and have moved home. How do I unsubsribe? I would prefer to do it on my end instead of asking the main account owner to remove me.

  • Newbie
  • Hi, I am on someone else's Family plan and have moved home. How do I unsubsribe? I would prefer to do it on my end instead of asking the main account owner to remove me.
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription Doesn’t work for everyone

I have family subscription connected to my spotify premium for 5 people (counting myself) and it works only for 4 of them. One person can’t connect even after the invite is sent and she’s put all of the information. It just sends her a message that s...

  • Newbie
  • I have family subscription connected to my spotify premium for 5 people (counting myself) and it works only for 4 of them. One person can’t connect even after the invite is sent and she’s put all o...
  • Alfredo
  • Roadie
  • 513 Views
  • 3 replies
  • 1 likes
  • 513 Views
  • 3 replies
  • 1 likes

Superuser Contribution Verificación Plan Familiar

Spotify Username21de5jgobxyn7y2yxjbru4ywaPlanFree/PremiumCountryArgentina Device Operating System My Question or Issue Hola! Me enviaron el mail de verificación para la cuenta familiar hace unos días, pero no llegué a verlo hasta que pasaron los siet...

  • Casual Listener
  • Spotify Username 21de5jgobxyn7y2yxjbru4ywa Plan Free/Premium Country Argentina  Device   Operating System     My Question or Issue  Hola! Me enviaron el mail de v...
  • Alfredo
  • Roadie
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Superuser Contribution Familiy Member Periodically Goes Off

HelloI have familiy premium account and only my wife is in the plan as familiy member.But she continioslly goes off from the plan after couple of days or weeks of usage and i have to resend the invitation again and again, and everytime she looses all...

  • Casual Listener
  • Hello I have familiy premium account and only my wife is in the plan as familiy member. But she continioslly goes off from the plan after couple of days or weeks of usage and i have to resend ...
  • Alfredo
  • Roadie
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Familiar

Recientemente me uni a un plan familiar y no me mandaron el correo para verificar mi dirección. Me mandaron a spotify free. ¿Qué hago ahora?

  • Casual Listener
  • Recientemente me uni a un plan familiar y no me mandaron el correo para verificar mi dirección. Me mandaron a spotify free. ¿Qué hago ahora?
  • Alfredo
  • Roadie
  • 1005 Views
  • 4 replies
  • 0 likes
  • plan familiar
  • 1005 Views
  • 4 replies
  • 0 likes