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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

babyborntotraper

Newbie

77490 Views

64 replies

7 likes

Premium for Family
  • 77490 Views
  • 64 replies
  • 7 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

djmoono

Newbie

95254 Views

74 replies

5 likes

Premium for Family
  • 95254 Views
  • 74 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

monek3sons

Casual Listener

78068 Views

43 replies

9 likes

Premium for Family
  • 78068 Views
  • 43 replies
  • 9 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

SirGismo

Casual Listener

208984 Views

267 replies

35 likes

Premium for Family
  • 208984 Views
  • 267 replies
  • 35 likes

Superuser Contribution Problemas con Plan Familiar Premium

Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuentas en el plan, la tarjeta cuenta con fondos suficien...

Casual Listener

Tengo un problema con mi pago, cuento con un plan familiar premium y en el último pago sólo se me realizo el cobro de 100 pesos, aún me permite utilizar el modo premium pero solo en 4 de las 6 cuenta...

Katerina

Spotify Legend

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambiar nombre de plan familiar

Hola a todos Tengo una consulta, sucede que el día de ayer he decido aumentar mi plan individual a familiar, resulta que puse el nombre de la persona que iba a invitar en el lugar equivocado, ahora el nombre del plan familiar quedo con el nombre de o...

Casual Listener

Hola a todos   Tengo una consulta, sucede que el día de ayer he decido aumentar mi plan individual a familiar, resulta que puse el nombre de la persona que iba a invitar en el lugar equivocado...

Katerina

Spotify Legend

1404 Views

1 replies

0 likes

Famil Plan
  • 1404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Retrieving Email Address of one of my members on my Premium for Family

PlanPremiumCountry Philippines My Question or IssueI got a notification that my payment failed which is a monthly thing for me - even if my debit card has sufficient funds. I am asked to update payment info. Basically I just type the same info on my ...

Newbie

...om's) associated w/ my Premium Family Plan from Spotify's Autoresponder?  

Katerina

Spotify Legend

5584 Views

1 replies

0 likes

  • 5584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi 6 kez ödeme aldı

Ben öğrenci premium almak istiyorum fakat şu an öğrenciler için 3 aylık 0,99 tl kampanyası var ve ben bu kampanyadan daha önce faydalandığım için tekrar alamıyorum ve normal şekilde öğrenci premium alabilmem için de bi seçenek mevcut değil. Bunun dış...

Newbie

Ben öğrenci premium almak istiyorum fakat şu an öğrenciler için 3 aylık 0,99 tl kampanyası var ve ben bu kampanyadan daha önce faydalandığım için tekrar alamıyorum ve normal şekilde öğrenci premium a...

Katerina

Spotify Legend

591 Views

1 replies

0 likes

Öğrenci
Öğrenci Ödeme Sorunu
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Family name is defaulting to John Wayne

Invited someone to my family plan, they said it came from John Wayne, weird.Any idea on why this would not pull my normal account name?

Newbie

Invited someone to my family plan, they said it came from John Wayne, weird. Any idea on why this would not pull my normal account name?

Katerina

Spotify Legend

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

Hey, my sister was the owner of our last spotify premium family membership. She went to live to another country and now i cant have premium features. My other sister, who lives in my house, got a new familiar premium pack but when she invited me it s...

Newbie

Hey, my sister was the owner of our last spotify premium family membership. She went to live to another country and now i cant have premium features.  My other sister, who lives in my house, g...

Katerina

Spotify Legend

587 Views

1 replies

0 likes

Spotify Premium
  • 587 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este Plan Familiar

PlanFree/PremiumCountry Device(Samsung Galaxy 9+)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, My daughter missed one payment for the Premium Family Plan and I was thrown out of the Family Plan. Now she resolved the...

Newbie

...ne payment for the Premium Family Plan and I was thrown out of the Family Plan. Now she resolved the problem but when I try to register once again through the newly generated link, it says "No fue p...

Katerina

Spotify Legend

886 Views

1 replies

0 likes

Family Plan
  • 886 Views
  • 1 replies
  • 0 likes

Cobrança indevida

PlanFree/PremiumCountry BrasilDeviceMoto GOperating SystemAndroid My Question or Issue Eu tinha o plano premium e minha irma me colocou no plano familiar, so que estão me cobrando o premium ainda, passei para o plano familiar mes passado e esse mes m...

Newbie

Plan Free/Premium Country  Brasil Device Moto G Operating System Android   My Question or Issue  Eu tinha o plano premium e minha irma me colocou no plano familiar, so que es...

Bittencourt

Spotify Star

650 Views

1 replies

0 likes

accont
cobrança
Cobrança indevida
cobrança indevida sem recursos absurdo
  • 650 Views
  • 1 replies
  • 0 likes

Solved!! I can’t invite anyone to my family plan

PlanPremiumCountry TurkeyDeviceiPhone 7Operating SystemiOS 11 My Question or Issue I have family premium and I made the payment but i can’t invite my family members even though we live in the same address. It looks like I’ve invited them but email ar...

Casual Listener

Plan Premium Country  Turkey Device iPhone 7 Operating System iOS 11   My Question or Issue  I have family premium and I made the payment but i can’t invite my family m...

Shadow-Walker

Casual Listener

974 Views

6 replies

0 likes

  • 974 Views
  • 6 replies
  • 0 likes

Family plan set up

I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted with my "work account" on my work phone and it controlled my "personal pho...

Newbie

     I am setting up my family on the plan to where each can listne to what they want when they want. When I send the invite do they have to set up their own account as I attempted w...

Jose_M

Spotify Star

444 Views

1 replies

1 likes

  • 444 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with Family Premium

PlanPremium Family My Question or IssueI am staying at the same address as my family member who is the owner but there seems to be a problem with my Spotify Family Premium. The first time I was sent the invite, I was able to join the Family Premium. ...

Casual Listener

Plan Premium Family   My Question or Issue I am staying at the same address as my family member who is the owner but there seems to be a problem with my Spotify Family Premium. The first t...

Jemi

Spotify Legend

752 Views

3 replies

0 likes

  • 752 Views
  • 3 replies
  • 0 likes

Can't accept familiar invitation

Can you help me please? My sister sent me an invitation to use the familiar premium plan but the system didn't let me accept it.

Newbie

Can you help me please? My sister sent me an invitation to use the familiar premium plan but the system didn't let me accept it. 

Luke

Community Legend

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

I can not accept premium invitation for not receiving the email

PlanFreeCountry BrasilDeviceMotorola g3 and desktopOperating SystemAndroid and Windowns 7 My Question or Issue I'm having trouble accepting invitation to a family plan because I do not receive the email to accept. I sought every possible way to accep...

Casual Listener

Plan Free Country  Brasil Device Motorola g3 and desktop Operating System Android and Windowns 7   My Question or Issue  I'm having trouble accepting invitation to a family p...

user-removed

Not applicable

1184 Views

4 replies

0 likes

Account
Free
Login
Premium
  • 1184 Views
  • 4 replies
  • 0 likes

Spotify Family Unable to Join

My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit. "You're unable to join this Family plan. Need help? Read our FAQ." There is nothing in the FAQ which tells me what's causing this v...

Newbie

My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit.   "You're unable to join this Family plan. Need help? Read our FAQ." &n...

Bittencourt

Spotify Star

1267 Views

1 replies

1 likes

[Family]
  • 1267 Views
  • 1 replies
  • 1 likes

Family Plan None of my family members can register Wrong Address

PlanFamilyCountryActually Italy, but it shows Germany (I'm German) My Question or Issue I subscribed any payed for a Family Plan for my whole family. PROBLEM: None of them can register their accounts. It always says that the address is wrong.What can...

Newbie

   Plan Family Country Actually Italy, but it shows Germany (I'm German)    My Question or Issue   I subscribed any payed for a Family Plan for my whole family. P...

Bittencourt

Spotify Star

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

I changed my Spotify password and lost my Family premium.

I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?

Casual Listener

I changed my Spotify password and lost my family premium. Can I get it back? Or do I need to receive new invitation from family member?   

Jose_M

Spotify Star

991 Views

3 replies

1 likes

  • 991 Views
  • 3 replies
  • 1 likes

Upgraded to family plan - how long before it switches?

PlanFamilyCountry AustraliaDeviceSamsung8Operating SystemWindows 10 My Question or IssueI've just upgraded from free to Family plan, when and how do I know that the plan has switched?

Newbie

Plan Family Country  Australia Device Samsung8 Operating System Windows 10   My Question or Issue I've just upgraded from free to Family plan, when and how do I know that the p...

Billy-J

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

email link spotify family won't work

Spoiler (Highlight to read)Spoiler (Highlight to read) Hey, So basically i wanted to connect to a spotify family account, but the link doesn't seem to work... it basically loads forever and doesn't go to the next page where i can enter and confirm my...

Newbie

    Hey,   So basically i wanted to connect to a spotify family account, but the link doesn't seem to work...  it basically loads forever and doesn't go to the next page w...

Luke

Community Legend

1574 Views

1 replies

1 likes

Android
Desktop
iOS
Mobile
Web Player
  • 1574 Views
  • 1 replies
  • 1 likes

Superuser Contribution Van Premium naar family Premium

PlanPremiumCountry NetherlandsDeviceSamsung Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Ik wil graag van mijn Spotify Premium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te ...

Newbie

...remium account een Spotify family Premium account maken. Hoe kan ik dit regelen, zonder dubbel te gaan betalen? 

Guido

Spotify Legend

2257 Views

1 replies

0 likes

  • 2257 Views
  • 1 replies
  • 0 likes

Accepting the Premium Invite in Another Country

PlanFree/PremiumCountry HondurasDeviceGalaxy S 5Operating SystemAndroid My Question or IssueI live in Honduras and one of my friends that I live with upgraded to the Family Premium Plan and invited me to be a part of it. He doesn't have an address li...

Casual Listener

Plan Free/Premium Country  Honduras Device Galaxy S 5 Operating System Android   My Question or Issue I live in Honduras and one of my friends that I live with upgraded to the Family...

user-removed

Not applicable

1706 Views

3 replies

0 likes

Family Invite Email
Family plan addresses
Family plan issues
  • 1706 Views
  • 3 replies
  • 0 likes