Family Subscription

[peepshow2]

I've switch my premium account to family.

I've sent a link to join to my wife on one email and my daughter on another.

My wife has logged in and had to set up a premium account ,using the code I generated to get on the family subscrition- however ,

1) she wasn't able to set a username and now has a weired number

2)  shes not able to find any of the music she had on our original premium account. 

How can I resolve this?

Many thanks

Spencer