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Plan
Premium
Canada
Device
Pixel 6
Operating System
Android 14
My Question or Issue
My wife got a new phone and tried to use Spotify and it didn't transfer her membership details. I removed her (I am the plan manager) and sent a new invite. When she logged in and verified our address, she got a message saying that the address didn't match. It's the same address.
Can someone help please?
Solved! Go to Solution.
Thanks for the screenshot, @GydeonX!
In this case, it doesn't matter which address you enter (as it would always fail), since it's actually about the account's country setting that doesn't seem to match. 🙂
You should both check your account's country setting, this can be done at https://www.spotify.com/account/profile/.
Let me know how it goes!
Hey @GydeonX,
Thanks for coming to the Community.
Please share the exact error message she's seeing 🙂
I have typed in the address EXACTLY as it appears in the account, complete with commas and the abbreviation for the street type.
Thanks for the screenshot, @GydeonX!
In this case, it doesn't matter which address you enter (as it would always fail), since it's actually about the account's country setting that doesn't seem to match. 🙂
You should both check your account's country setting, this can be done at https://www.spotify.com/account/profile/.
Let me know how it goes!
This was the image I tried to include in the last post.
I looked at my wife's account which is now a free account and there are no details. Her profile shows her picture and no address information.
She logged in using a PC and it was set to USA. She changed it and it worked.
Thank you SO much!
Hey @GydeonX,
Glad to hear it's working now!
Have a great day 🙂
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