Family member cannot re-join Family Plan

[GydeonX]

Plan

Premium

Canada

Device

Pixel 6

Operating System

Android 14

My Question or Issue

My wife got a new phone and tried to use Spotify and it didn't transfer her membership details. I removed her (I am the plan manager) and sent a new invite. When she logged in and verified our address, she got a message saying that the address didn't match. It's the same address.

Can someone help please?

[Maxim]

Hey @GydeonX,

Thanks for coming to the Community.

Please share the exact error message she's seeing 🙂

[GydeonX]

[GydeonX]

I have typed in the address EXACTLY as it appears in the account, complete with commas and the abbreviation for the street type. 

[Maxim · Accepted solution]

Thanks for the screenshot, @GydeonX!

In this case, it doesn't matter which address you enter (as it would always fail), since it's actually about the account's country setting that doesn't seem to match. 🙂

You should both check your account's country setting, this can be done at https://www.spotify.com/account/profile/.

Let me know how it goes!

[GydeonX]

The country matches as well.

[image: image.png]
The address I'm using is a Canadian address.

[GydeonX]

This was the image I tried to include in the last post.

[GydeonX]

I looked at my wife's account which is now a free account and there are no details. Her profile shows her picture and no address information.

[GydeonX]

She logged in using a PC and it was set to USA. She changed it and it worked.

Thank you SO much!

[Maxim]

Hey @GydeonX,

Glad to hear it's working now!

Have a great day 🙂