Family member verification

[user-removed]

My kids are trying to connect to our family premium account and each of the recieve the same message:

"You need to live at the same address.

it looks like you are trying to join premium family from a different country..."

We all live at the same house at the same address!

Plan

Premium

Country

Portugal

Device

Samsung Galaxy

Operating System

Android

My Question or Issue

How can we fix  it? who can help us?

[Maxim]

Hey @user-removed,

Thanks for reaching out.

I recommend making sure that each account has the same country setting set, otherwise, it won't work.

https://support.spotify.com/article/country-region-settings/

Let me know how it goes 🙂

[jrf042]

We recently moved from one country to another, and it won't work to invite family members to join my family plan now.  I read the instructions to change the country in my profile, but apparently the only way to do it is to change your method of payment to one issued in the new country. I can't do this-- is there any other way to verify the address for my family members?  We definitely live in the same house in the same country!

[Maxim]

@jrf042,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!