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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175648 Views
  • 32 replies
  • 9 likes
  • 175648 Views
  • 32 replies
  • 9 likes

Resend family Invite

Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. Thanks

  • Visitor
  • Hi, Where can you resend a invite from. one of my family members has changed phone and i need to resend the link to join the again but i can only see invite new member and remove old member. T...
  • Maxim
  • Spotify Star
  • 818 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 818 Views
  • 1 replies
  • 0 likes

Issues With Joining Spotify Family Account Even When Living Together

My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his profile and uses the payment method issued in the count...

  • Casual Listener
  • My boyfriend moved in with me (he also moved to my country) and he wants to join my Spotify Family Account (now he uses a different product), but even though he has the same address as me in his p...
  • Maxim
  • Spotify Star
  • 453 Views
  • 7 replies
  • 0 likes
  • 453 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family plan - tellsmy son he is at a different address to me when he is not

PlanFamilyCountryUkDeviceSamsungOperating SystemAndroid My Question or IssueRepeatedly get the error that my son seems to be logging in from a different country when we are actually together at our home address. We don't have a vpn on or anything

  • Visitor
  • Plan Family Country Uk Device Samsung Operating System Android   My Question or Issue Repeatedly get the error that my son seems to be logging in from a different country when we a...
  • Joan
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 0 likes

I want to quit a family plan

I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.

  • Newbie
  • I had an individual plan, then i joined a family plan. I now want to get back to my individual plan without losing my own data and my playlists.
  • AdamDamon
  • Spotify Star
  • 3355 Views
  • 1 replies
  • 0 likes
  • 3355 Views
  • 1 replies
  • 0 likes

Why can't my family use the premium features?

I send the link for them to join. They say they receive it, but they are just prompted to start their own account, which they did. Then nothing, they are just getting the free features with ads. What's the point of the Premium-Family if they can't en...

  • Visitor
  • ...hat's the point of the Premium-Family if they can't enjoy the same features, which is the ONLY reason why I signed up for it in the first place. MY account shows they are sharing my account, but they d...
  • Maxim
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mando una invitación a mi hijo para vincular a la cuánta familiar

A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta

  • Visitor
  • A mi hijo le mandé una invitación del plan familiar pero le sale que su cuenta está ya vinculada a esa cuánta y no deja que el pueda unirse a la cuánta
  • MihailY
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou

ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.

  • Visitor
  • ei, bom dia! eu assinei o plano duo para usar com minha mãe, mas quando dou play, a musica para lá para ela.
  • Yordan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to family do not work

My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”. can you help me? /Camilla

  • Visitor
  • My brother is tying to share his familyaccount but when I click on the link is says “this page does not exist”.   can you help me?   /Camilla
  • Novy
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Premium Paused due to expire credit card

Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So paid for a premium plan with the new CC and now it is a...

  • Visitor
  • Spotify is telling me that my FAMILY premium is paused due to expired cc. I went in and added a new payment type. That didn't seem to do anything as it still told me that I needed to upgrade. So p...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

i cant log in on my laptop

its saying i need spotify premium but im on a premium family plan

  • Newbie
  • its saying i need spotify premium but im on a premium family plan
  • MustangM
  • Casual Listener
  • 517 Views
  • 7 replies
  • 0 likes
  • 517 Views
  • 7 replies
  • 0 likes

Superuser Contribution Family member can't add himself, something went wrong error message appears

I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error

  • Casual Listener
  • I've created a family plan and one of the members can't add himself. The address is exactly the same and still we get a "something went wrong" error
  • gijsvanheemstra
  • Regular
  • 1023 Views
  • 10 replies
  • 0 likes
  • 1023 Views
  • 10 replies
  • 0 likes

Can I invite people to my family plan from different regions?

I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?

  • Visitor
  • I am in turkey now but my family lives in another region. I want to get spotify family plan and invite them to my family. Will they able to join my family plan and use spotify premium futures?
  • AdamDamon
  • Spotify Star
  • 1327 Views
  • 1 replies
  • 0 likes
  • 1327 Views
  • 1 replies
  • 0 likes

transform account

we sepperatet after a very long relationship.We had a family pro account together ...i want my profile of that fam account sepperatet !Is this possible ???Can i have a new billing adress ?can i keep my playlists and my likelist ???

  • Casual Listener
  • we sepperatet after a very long relationship. We had a family pro account together ... i want my profile of that fam account sepperatet ! Is this possible ??? Can i have a new billing adress ? c...
  • KatesHere
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free account cannot be added to existing family premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 228 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I not allowed to change my region?

I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me

  • Visitor
  • I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me
  • Dian
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was premium family and it changed to premium single. How do i go back.

I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.

  • Visitor
  • I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family...
  • Joan
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

My family can't join my family's plan and we are all in the same address

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

  • Visitor
  • My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes