Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Just got this pop up today Gutted. I wish Spotify would stop messing with and getting rid of my favourite features.As much as they keep trying to tell me to use 'Blends' they're just not the same.Just wanted to vent and express my disappointment real...
PlanPremium (family)Country Finland Device( Samsung Galaxy a12)Operating System(Android 12) My Question or IssueMy daughter is 9, we Have Spotify premium family order and we had a working application on her device for over a year - until she deleted ...
PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...
Hi! Me and my wife have 2 Premium accounts (linked to the same Family account), and used Spotify Connect on our Cambridge Audio (Minx II) device in the living room: both were able to see the Connect device and start playing music. However since a cou...
PlanFamily premium CountryMexico DeviceSamsung a51Operating SystemAndroid My Question or IssueMy family members have been notified that I have cancelled their premium family plan, but I haven't.. They still appears on the list of participants, what c...
i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, i was a family member from my father´s account, but i married and tryed to move to my hus...
The street number contains a slash.After entering the hole adress with the slash (during the invitation acceptance process) Spotify removes the slash in the house number and therefore does not recognize matching adresses, which are necessary.Can anyb...
Hello,i currently have a personal premium account but I'd like to register members of my family. Because I was paying through Bouygues and that they have stopped their collaboration since nov.18th, I would like Spotify to allow me the access to their...
I've just created kids accounts for my two daughters, being tired of them always wanting to listen to the same song over and over. It didn't take many seconds after installing the kids app to notice the lack of possibility to repeat a song. Please gi...
Premium
Helen Hermans
When my son and I listen together our music merges. Neither of can listen without the other persons choices coming up.
Hello,My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family.I now have the following problem. After I bought Spotify and also installed the app, I reinstalled the Alexa app (I have an Android phone). Th...
PlanPremium familyCountry US DeviceVarious phones, Google home, Alexa, cars My Question or IssueLooking to upgrade to a family plan. I've read about logging out of the various devices so that a user can login again using the family plan (as I underst...
Does anyone know how to change the plan manager when using the Family Plan??
I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.
Hello, I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family. Hi try to invite me, but i see that message: You can’t join this planWe could...
My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?
Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar