Can't join Family plan after Mobile provider promo

[mista_jay]

Hello

Got premium as a promo by MTS (Russian mobile provider) but want to switch to a Family plan after 6 months. 

Keep getting an error while switching, MTS refer me to Spotify telling me that everything already off on their side. 

[Mihail]

Hey @mista_jay,

Thanks for reaching out and welcome to the Community.

Partner subscriptions are managed by the partner themselves, in this case MTS. This means that they are in charge of the cancelation. We recommend that you reach out to them for a confirmation of the date on which your Premium expires. Most likely you'll have to wait for the current billing cycle to end. Once your Spotify account reverts to free, you should be able to activate a Premium Family subscription here.

Hope this is useful. Keep us posted how things work out.

[slavroman]

Hi! I have the same issue. MTS recommended contacting Spotify support, it's very funny to be in the role of a ball at a football match between MTS and Spotify. Perhaps you should negotiate more carefully with your partners. Thanks!

[MafeG]

Hi @slavroman,

Thank you for posting on the Community! 

Sorry to hear this situation hasn't been sorted out.

Since your payments are being made through MTS, Spotify doesn't handle your subscription. If they have confirmed your subscription was canceled, you just need to wait for your current Premium period to end.

Once your remaining Premium time ends and your account is reverted to free, you can subscribe to Premium Family. 

Let us know if you have any questions.

[slavroman]

Thanks for the answer! I will just note that this is your money... I will continue to use the paid subscription for free and quite officially. Perhaps someday this will end. Have a nice day!

[TomFrog]

It's strange that you're facing an error while trying to join the Family plan. 🤔 MTS saying everything is off on their side is puzzling too.

Have you tried reaching out to Spotify's customer support directly? They might be able to help you sort out the issue and get you on the Family plan smoothly.