Family members can't join the Spotify Family plan

[carbl]

Hello,

I'm very disapointed with the onboarding of this service. I read a lot of topics about the subject, but I can't solve the problem.

We are a family of five. My sister joined the plan through a link with no problem.

However, the other members of my family can't join, even if they have a non-premium account. I tried by sending a link, then a an invitation by email, nothing is working. We have been stuck for 3 days.

Thank you for your answers, I'll keep you updated if we get any luck…

[TobiasYoung]

Hey @carbl, welcome to the Community!

Are you living at the same adress? To use Spotify Family you must reside at the same adress. Hope this Helps 🙂

[jacktupp]

The same address? What difference does that make if you make the payment, and choose your family members? My daughter got married, moved to a new house and Spotify canceled her membership. Nice Spotify. a

And I'm still paying the same price, not for one less family member. Spotify graciously suggested the she get her own Premium Supscription. Really nice Spotify.