Family members unable to join - error 600

[Koalix]

Had to renew my Spotify account since my old CC stopped being accepted by your service.

After the renewal, it asked me to create the family again. I sent the invites but they can't join. Every time we try, the service returns an error 600.

The only thing it asks is the family member address, which is the same I put when I renewed the account. I tried the old address but it still returns the error 600.

Suggestions?

Thanks in Advance,

Fernando Matusz-Coutinho

[MattA6753]

Im getting The same problem, error 600 every time..

[swuyts4]

Same problem here. Were you able to solve it?

[Koalix]

Nothing yet, no answer at all. The lack of support is astonishing. 😞

[charlotte43]

Same here

[Jigzon123]

Jumping in here. Facing the same issue.

[toppeta3]

Same here i spent 2 hours trying to fix it. nothing works... save your energy this app is **bleep**.

[cottonpeep]

same problem here! Also my problem's a lil bit more infurating. My family and I recently moved and, with the old address there was a small error. So what I did is I created a new acct and signed myself (my old account, since I didn't want to lose my music) and my family on premium. My sisters and my mom didn't have any issue with it, it's only me! So I'm paying, everyone gets to use it except me, and nobody is helping! It's downright stupid!!!

[Koalix]

What I read is just that I need to create a new account for everyone and do it again. Working with IT as I do, this is the most stupid support advice that I can hear from a huge business like Spotify.

Now I see that even if I create a new account, I have the chance to stay with the same problems. That's just great.

[Bittencourt]

Hi all!

I'm sorry to hear that you're experiencing this issue. Most commonly it can be resolved by using something like an incognito window, or by clearing your browser's cache. 

Also make sure that all members's accounts are set in the same country.

Please let me know if the issue persists after trying this. Cheers!

[Kim46]

Incognito isn't working for me. Any other ideas?

[Eli99]

Oh but that's too bad ! So I can't access my family account just because I created my account while I was still studying abroad, if I got you right...? Isn't there a way out of that? Because I'm already paying for it but it just won't work 😞

[Bittencourt · Accepted solution]

Hey @Eli99, 

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!

[Kjimenez]

Buenas noches, lo que sucede es que trato de aceptar la invitación de mi esposo para usar la cuenta familiar premium y por mas que intriduzco los datos que me pide el sistema me dice que hay un error y que lo intente de nuevo. 

Ya llevo varios días así, por lo que solicito tu ayuda urgente!! gracias.

[hamelclare]

Dosen't work, please help

[Bittencourt]

Hey @hamelclare, 

In this case I suggest you get in touch with the Spotify Cares staff - there are a few ways to contact them.

One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!

[Koalix]

Well, the problem was with the country, but not for this reason.

We live in the US, but we are using a BR card to charge. Somehow it forced my main account to BR while the profile is still showing US.

I had to do a huge manoeuvre to change our accounts to BR (long short story, I built a windows server on AWS at Sao Paulo zone and changed the profile from there). Before doing it, I didn't have any option to change my country.

Unfortunately, the site isn't user-friendly at all. There are no visual cues to help and the lack of support doesn't help. Had to solve by trial an error. Your answer helped with the country hint, but the solution path wasn't so simple. 🙂

[Bittencourt]

Oi @Koalix, tudo bom?

Legal que você conseguiu, mesmo a duras penas, resolver a questão.

O suporte de Facebook e Twitter, pelo menos no Brasil costuma ser bem eficiente.

Se eu puder ajudar em mais alguma coisa é só falar!

[Cristian95]

Hi! The issue is persisting. My whole family can´t access to the account. I need help. Could you give any advice?

[Bittencourt]

Hey @Cristian95, I'm sorry about that. 

If you have already tried to solve the issue using the icongnito window in your browser, I suggest you get in touch with the Spotify staff.

There are a few ways to contact them. One is via Twitter - just send them a Direct Message @SpotifyCares.

Another great way is to use the Facebook support. Shoot them a message here: Spotify Cares. They generally reply very quickly.

If you don't want to use the social media channels, you can fill out the online contact form. Make sure to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two.

Let me know if this helps!