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Family plan lost acess

Family plan lost acess

I have a problem with spotify family premium. I got an invite and it worked for me, but after one day it canceled my premium and it said: You ve lost access to Premium Family and nobody kicked me out and I don't know how to fix it 
before the family plan, I had a solo plan.


1 Reply

Hey @Šaňik,


Thanks for posting in the Community and welcome.


In this case, we can see the notification of the screenshot you kindly sent is from us. Users who make part of a Family plan receive this notification email when the Family owner (the one in charge of payments) has made some changes to their plan.


The best way to go here is to clarify with the owner what has happened. Sometimes, the owner updates their payment details, or makes some changes in their plan, so the system notifies you, as a member, of those changes if your account was involved. We suggest the owner check their email to be sure everything is in order with their plan.


You can always check your account page, there, you can verify the status of your Premium on Premium Family. If the owner of the plan would like some further info about their account and plan, they can always get in touch with our Customer support service, so they can help them check thoroughly. You can tell them they can find out how to contact them here.

We hope you found this helpful. We're always here to help.

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