Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179519 Views

32 replies

9 likes

  • 179519 Views
  • 32 replies
  • 9 likes

Superuser Contribution Tenia spotify estudiantes pero cambie a familiar y aun no se activa el fam

Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quiero es el familiar que pague

Newbie

Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quie...

MihailY

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice assistant using my account, can't listen to anything else

I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are because Spotify is using my account for all the Spotify ...

Visitor

I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are b...

Alex

Spotify Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution abonnement wijzigen van premium naar family

PlanFree/PremiumCountrynetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de ...

Visitor

...anneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de optie wijzigen naar student

Alex

Spotify Legend

479 Views

1 replies

0 likes

Premium for Family
  • 479 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognise me as premium customer, forces recommended songs

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.

Visitor

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is ...

PublishYouOne

Composer

674 Views

6 replies

0 likes

  • 674 Views
  • 6 replies
  • 0 likes

Solved!! I paid for the family plan, but my account still shows individual plan

I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year in advance. Now my account still says I'm on individua...

Casual Listener

I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year i...

Not applicable

1001 Views

4 replies

0 likes

  • 1001 Views
  • 4 replies
  • 0 likes

Superuser Contribution How does one turn off the explicit content filter on the Family plan?

The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, the user can still not listen to explicit music. Wha...

Visitor

The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, t...

Vasil

Moderator

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun dúo no me deja compartir

Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito

Visitor

Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito

Dian

Spotify Legend

161 Views

1 replies

0 likes

  • 161 Views
  • 1 replies
  • 0 likes

May I add my daughter at a later date? On her birthday?

I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?

Visitor

I just ordered Spotify Family on 03/05/2023. May I add her on her Birthday, 03/22/2023?

Maxim

Spotify Star

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Can't upgrade from Premium to Family in app Pixel 6

PlanPremiumCountryAustraliaDevicePixel 6Operating SystemLatest at time My Question or IssueWhenever I try to open the button to upgrade from Premium to Family in the app, it just loads a white screen and doesn't go anywhere. I have tried force closin...

Visitor

Plan Premium Country Australia Device Pixel 6 Operating System Latest at time   My Question or Issue Whenever I try to open the button to upgrade from Premium to Family in the app, i...

Maxim

Spotify Star

206 Views

1 replies

0 likes

Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! I can't join Premium Family due to an error.

I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later. It happens on both mobile phone and laptop. I was ...

Visitor

I received a link from the owner of the Premium Family to join, but after entering the address, which is the same one as the owners, I get an error message that something went wrong, try again later....

Maxim

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Tenho saldo no cartão e estou sendo com spotify bloqueado por pagamento.

Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.

Visitor

Já consultei o cartão e tenho saldo não estou entendendo o motivo de não funcionar. Tenho a mais de 5 anos e nunca aconteceu isso.

Prague

Community Legend

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

I have a premium account, but there ad when I listen to a podcast, why?

Since the premium account is ad-free I don't know why this is happeningI have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.

Casual Listener

Since the premium account is ad-free I don't know why this is happening I have tried to log out of my account and log on again, also this is happening on iPhone and mac app versions.

ricardomalias

Casual Listener

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

Superuser Contribution Member of a family receiving warning about the head of the plan not paying the bills

PlanFamily Premium 6 peoppleCountryBrazilDeviceAll devices.Operating SystemAll OSs My Question or IssueI am part of a family premium group. All other people on the group has access. For me there is a warning the the head of the family has problem pay...

Casual Listener

Plan Family Premium 6 peopple Country Brazil Device All devices. Operating System All OSs   My Question or Issue I am part of a family premium group. All other people on the group h...

BabyEcho0_YT

Roadie

1477 Views

9 replies

1 likes

Premium for Family
  • 1477 Views
  • 9 replies
  • 1 likes

Superuser Contribution My offline spotify doesn't work.

When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.

Newbie

When i am without wifi connection, my Spotify doesn't register than i have downloaded my songs.

Dian

Spotify Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Some songs don't play

When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.

Visitor

When I want to play my music, certain songs just don't play at all. The timeline stays on 0:00 and I don't hear a thing.

Prague

Community Legend

331 Views

1 replies

1 likes

  • 331 Views
  • 1 replies
  • 1 likes

Re: Family Spotify Premium

old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble

Visitor

old thread that looks like no one answered and my daughter is having the same issue joining my family plan yet two of her siblings joined right away with no trouble        &n...

Lyubka

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution déconnexion journalière d'un membre de ma famille

Bonjour,J’ai un abonnement famille et j’ai invité ma fille avec le lien envoyé par mail, malheureusement elle est déconnectée systématiquement chaque jours, je dois sans cesse la réinviter, elle avait un abonnement étudiant mais je l’ai invitée sur l...

Visitor

...vait un abonnement étudiant mais je l’ai invitée sur le family pour réduire les couts. Quelqu’un peux m’expliquer ce qui se passe? Merci  

Vasil

Moderator

302 Views

1 replies

0 likes

Premium for Family
  • 302 Views
  • 1 replies
  • 0 likes