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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139930 Views
  • 32 replies
  • 8 likes
  • 139930 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution I cannot join the family mix

Hi. He is the owner of the family plan.I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest versions of the apps. Today I got the information that the probl...

Daniel227_2-1638291688052.png Daniel227_3-1638291701315.png Daniel227_0-1638291654558.jpeg Daniel227_1-1638291664621.jpeg
  • Music Fan
  • Hi. He is the owner of the family plan. I cannot join the family mix playlist. I am getting error about technical problems. On webpage, android, ios - in all platforms. I have the latest v...
  • Alex
  • Spotify Legend
  • 1978 Views
  • 11 replies
  • 1 likes
  • Premium for Family
  • 1978 Views
  • 11 replies
  • 1 likes

I can't join the family premium

Hi,My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join this plan. You can only join someone else's plan once every 12...

  • Visitor
  • Hi, My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message;  "You can't join t...
  • Maxim
  • Spotify Star
  • 303 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Family

I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?

  • Newbie
  • I want to share Spotify family with my two children. Especially Spotify for kids. But they live at another address, because their mother and me are divorced. How can I solve that?
  • Alex
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 230 Views
  • 1 replies
  • 0 likes

Can't add my child to family plan

I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred."Please help

  • Visitor
  • I am trying to add my daughter to my family plan, but she keeps on getting an error message saying "an unexpected error has occurred." Please help
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Spotify says my WIFE isn't able to join my family premium plan

I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife and of course she lives with me. Spotify has an esquiso...

  • Casual Listener
  • I sent an invitation to my wife to join my family premium plan but she always get a message saying she can't join because only people who lives in the same house are able to join. She is my wife a...
  • Billy-J
  • Spotify Star
  • 1723 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1723 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have adds on spotify premium

PlanPremiumCountryFranceDeviceall devicesOperating Systemall systems My Question or IssueI have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

  • Regular
  • Plan Premium Country France Device all devices Operating System all systems   My Question or Issue I have adds on my spotify premium. There are music adds like check out the new ed she...
  • Morré
  • Regular
  • 398 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 398 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family

Hi,I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account it redirects me to 404 page. Can someone help me or at l...

  • Visitor
  • Hi, I started my Premium Family account around year ago, but i had to stop my payment because of problems with my card. Now, I want to rejoin but everytime that i accept payment to start account i...
  • Vasil
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Mix not showing after renewing premium family plan

PlanPremium FamilyCountryAustraliaDevice(iPhone 7,8,13)Operating System(iOS 15.3.1) My Question or IssueFamily mix is not showing for any of the family members expect the plan manager. I have tried to share via txt and followed the previous FAQ to le...

  • Newbie
  • Plan Premium Family Country Australia Device (iPhone 7,8,13) Operating System (iOS 15.3.1)   My Question or Issue Family mix is not showing for any of the family members expect the p...
  • Vasil
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 302 Views
  • 1 replies
  • 0 likes

Family Plan, college student

I'm in the U.S. and I'm considering upgrading to the Premium Family plan. I am wondering if my college-student son, who lives on-campus, can be included in that membership. He still uses our physical postal-address.

  • Newbie
  • I'm in the U.S. and I'm considering upgrading to the Premium Family plan.  I am wondering if my college-student son, who lives on-campus, can be included in that membership.  He still u...
  • Hous194
  • Casual Listener
  • 1871 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1871 Views
  • 2 replies
  • 0 likes

Daughter cant join family account

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?

  • Newbie
  • Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
  • Maxim
  • Spotify Star
  • 315 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 2 replies
  • 0 likes

Family Invite not working

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...

  • Casual Listener
  • Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...
  • drewduds
  • Visitor
  • 3341 Views
  • 6 replies
  • 0 likes
  • 3341 Views
  • 6 replies
  • 0 likes

Superuser Contribution adding family members to family plan internationally

I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?

  • Visitor
  • I have signed up for the premium family plan.  I live in Germany.  It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'.  A...
  • Novy
  • Moderator
  • 1529 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error - Adresses are not matching

PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...

  • Newbie
  • Plan Family Premium Country Switzerland   I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
  • Vasil
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun

Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I write in the right form. What should I do?

  • Newbie
  • Hello! I'm having trouble trying to connect at my family plan. I open the link,  follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I w...
  • Alex
  • Spotify Legend
  • 408 Views
  • 2 replies
  • 0 likes
  • 408 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...

  • Newbie
  • Hello  I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...
  • Vasil
  • Moderator
  • 336 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 2 replies
  • 0 likes

App Version 8.5.28 does not go online anymore

Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...

  • Newbie
  • Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...
  • Maxim
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many in familyplan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...

  • Visitor
  • ...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?
  • Elena
  • Moderator
  • 245 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 245 Views
  • 1 replies
  • 0 likes

[Developer] Add option to remove lock from changing family plans within 12 months

Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...

  • Visitor
  • Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I w...
  • 186 Views
  • 0 replies
  • 0 likes
  • Developer
  • 186 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Problem setting up Family Plan

Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...

  • Newbie
  • Hi wonder if someone can help.   Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...
  • Maxim
  • Spotify Star
  • 1489 Views
  • 5 replies
  • 0 likes
  • 1489 Views
  • 5 replies
  • 0 likes

Member kicked out when upgraded

Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...

  • Newbie
  • Hi,   I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well.   But when I upgraded my wife got kicked out of premium w...
  • Maxim
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 323 Views
  • 1 replies
  • 0 likes